Name: buzzmove
Address: 10 - 11 Archer Street, London
Rating: 4.07

“This review is by a removal company working with Buzzmove. I signed my company up to Buzzmove several months ago. Since then I have had work from them by converting about 10% of the leads they've sold me, but spent a lot of time asking their staff about incredibly confusing anomalies that never seem to be rectified. Strangely, every single one of these anomalies has benefited Buzzmove monetarily...where to begin? The billing history (for my first bill) on their site showed a lesser amount than I was actually charged - They concluded that their billing history is merely an indication of what you pay. Also, a lead which I have no record of receiving has been charged to my account (£5.95). They denied this, so I sent them my bill with it on (bills are pasted into emails and are not actual documents) - they haven't replied in over a week now. I was asked to check three boxes to describe what my company does: storage, packing, unpacking. After unchecking all three, I received a job lead which required packing, so I wasn't able to accommodate, though I still had to pay £5.95 for the lead. After contesting this I was refused on the basis that they don't tailor your leads with these (crucial) factors. So make sure you have storage, packing and unpacking otherwise you'll be paying for leads you can't accept. When you contest a lead and they accept it, you won't be refunded the money, you'll be credited with another lead. So, if like me you get a string of duplicate leads, fake name and number leads, you'll have to pay for them anyway in return for a bunch of other unguaranteed leads. Some leads that are contested can take several weeks to be credited and a few of my leads have only been partially credited. Buzzmove's answer was initially convoluted, they are now looking into it again. I paused my account upon learning from a potential customer that i had no star rating even though I asked a couple of previous customers to rate our service. Buzzmove told me that their rating service was down (and still is after 4 weeks to my knowledge), so I decided to pause my account until I could get reviews to provide an edge over competitors. You can pause your account for 2 weeks until they deactivate your account. To avoid this i unpaused my account and turned my number of leads per day to zero in the appropriate field and clicked 'Save'. Soon after this I received approximately 8 leads costing me around £50. Vexed, I went on to their website to find I had unlimited leads, so I did it again, logged out and in, and found that once again I had not zero leads, but again unlimited leads. I have since deactivated my account and am waiting for their tech team to sort out the deluge of non-transparent, profiteering discrepancies that this relatively new highly profiting company has implemented.”

Helpful Report

Posted 6 years ago

“This review is by a removal company working with Buzzmove. I signed my company up to Buzzmove several months ago. Since then I have had work from them by converting about 10% of the leads they've sold me, but spent a lot of time asking their staff about incredibly confusing anomalies that never seem to be rectified. Strangely, every single one of these anomalies has benefited Buzzmove monetarily...where to begin? The billing history (for my first bill) on their site showed a lesser amount than I was actually charged - They concluded that their billing history is merely an indication of what you pay. Also, a lead which I have no record of receiving has been charged to my account (£5.95). They denied this, so I sent them my bill with it on (bills are pasted into emails and are not actual documents) - they haven't replied in over a week now. I was asked to check three boxes to describe what my company does: storage, packing, unpacking. After unchecking all three, I received a job lead which required packing, so I wasn't able to accommodate, though I still had to pay £5.95 for the lead. After contesting this I was refused on the basis that they don't tailor your leads with these (crucial) factors. So make sure you have storage, packing and unpacking otherwise you'll be paying for leads you can't accept. When you contest a lead and they accept it, you won't be refunded the money, you'll be credited with another lead. So, if like me you get a string of duplicate leads, fake name and number leads, you'll have to pay for them anyway in return for a bunch of other unguaranteed leads. Some leads that are contested can take several weeks to be credited and a few of my leads have only been partially credited. Buzzmove's answer was initially convoluted, they are now looking into it again. I paused my account upon learning from a potential customer that i had no star rating even though I asked a couple of previous customers to rate our service. Buzzmove told me that their rating service was down (and still is after 4 weeks to my knowledge), so I decided to pause my account until I could get reviews to provide an edge over competitors. You can pause your account for 2 weeks until they deactivate your account. To avoid this i unpaused my account and turned my number of leads per day to zero in the appropriate field and clicked 'Save'. Soon after this I received approximately 8 leads costing me around £50. Vexed, I went on to their website to find I had unlimited leads, so I did it again, logged out and in, and found that once again I had not zero leads, but again unlimited leads. I have since deactivated my account and am waiting for their tech team to sort out the deluge of non-transparent, profiteering discrepancies that this relatively new highly profiting company has implemented.”

Helpful Report

Posted 6 years ago

“I used the sight, I got a very quick response from Buzzmove, but it never moved further. Even after contacting the removal company direct. I ended up sorting my own removal firm. Not sure if this was down to Buzzmove or the removal comapany.”

Helpful Report

Posted 8 years ago

Hi Louise, Firstly, thank you for taking the time out to leave feedback. I am sorry to hear about your experience and I assure you this is not reflective of the experience we expect our users to receive from our removal partners. If you could please provide more detail to notifications@buzzmove.com that would be great so we can ensure that your experience is not replicated in future for other users. Thank you Buzzmove

Posted 8 years ago

“I wanted to get a quote from different removal companies, but not an automatic estimate, but someone to come and do a survey before providing the quote. I entered the details in Buzzmove and two companies came up, but I got nothing from both - nobody got in touch to arrange the survey or to at least acknowledge the request. I don't know if this is a problem of the companies themselves or they didn't get the info from Buzzmove, but I didn't achieve anything using the website and therefore I rate the experience as poor.”

Helpful Report

Posted 8 years ago

Hi Kamen, We are really sorry to hear that your experience using Buzzmove was less than ideal. We are looking into this matter and will resolve the issue as soon as possible. Thank you for your feedback. Warm Regards, Buzzmove Team

Posted 8 years ago

“I thought the overall site was very good and I loved the inventory feature! However great this functionality was, I have had no contact from the companies originally quoted and I am still not one step closer to obtaining an accurate quote from a removals company! This is very unnerving. I made several attempts to contact companies through Buzz Move to no avail. I eventually had to email the companies separately which totally missed the point of using buzz move in the first place - one even said they had tried to reply to me on Buzz Move, but I clearly did not receive the message. I don't know if Buzz Move was broken in some way, or the chap was misleading me but either way, my overall experience has been poor. If I wanted to email companies separately, I would have done that.”

Helpful Report

Posted 8 years ago

“I found the website experience to be very poor. I was only able to login once. Then every time I tried to login it would take me to an error page. Now it won't even let me login!! It's exsasperating. Really, really poor UX and backend systems!!!!!!! Won't be using again.”

Helpful Report

Posted 8 years ago

“I haven't received a campaign for well over a year :(”

Helpful Report

Posted 8 years ago

Hi Caroline, We're sorry to see that and we want to make every effort to ensure you do receive leads. If you could email notifications@buzzmove.com with some more details we can speak with you in addressing the issue. Thank you Buzzmove Team

Posted 8 years ago

“Asked for local quotes and not one was what I term local”

Helpful Report

Posted 9 years ago

buzzmove Reviews