bykallevig.com Reviews

3.5 Rating 115 Reviews
F
Happiness Grade

bykallevig.com have a Customer Happiness Grade of F. Customers are unhappy with their prices, delivery, customer service and refunds.

D

Price - Average

50.00%
Industry Average
They repeatedly told me there was nothing they were prepared to do about it and that I should be happy that they had refunded me the purchase price.
- Sophie
"Fix the damage yourself and we'll reduce the price a bit.
- Anonymous
I asked to buy the same product at the original price but they now tell me it I have to buy it at the new price (which is double), and will not take responsibility for the mistake.
- Anonymous
E

Delivery - Slow

45.45%
Industry Average
The table then arrived, however as it weighs 60kgs the original delivery man couldn't get it up my apartment stairs and so had to reschedule the delivery for when a second delivery man could attend.
- Sophie
Chairs were due to arrive on 7th December as they were listed in stock. Arrived mid January and customer services said the were still in a container before then and the fact the were still listed in stock the whole time through to delivery was an IT error but never changed. The chairs arrived with a part missing which they will not do anything about. Customer service is non existent. DO NOT BUY FRÔ THÉ
- Anonymous
Ordered x6 Wolfgang Chairs in June with an estimated 2 week delivery. 6 months later and these have not arrived. I have chased several times and I have been given no information about when to expect them. These are still for sale on their website with a 2 week delivery claim. Frustrated and concerned about my the possibility of losing my money.
- Anonymous
F

Refunds - Difficult

0.00%
Industry Average
One of the chairs arrived damaged which was a shame, but Kallevig offered me a refund so I was willing to accept the sdamaged chair as it was still usable, just badly scratched.
- Sophie
I’m sorry to say I’ve not had a good experience with this company. Not only was the wishbone chair I purchased extremely uncomfortable but returning it has proven strangely difficult. I still haven’t received a refund and customer service won’t respond to my emails. I would never deal with this Kallevig again.
- David W.
Ordered 4/19, cancelled the order on 4/22. Received a confirmation email. Still waiting for my refund of $1521. This is awful.
- Victoria Loe
28.57%
Industry Average
I’m sorry to say I’ve not had a good experience with this company. Not only was the wishbone chair I purchased extremely uncomfortable but returning it has proven strangely difficult. I still haven’t received a refund and customer service won’t respond to my emails. I would never deal with this Kallevig again.
- David W.
Chairs were due to arrive on 7th December as they were listed in stock. Arrived mid January and customer services said the were still in a container before then and the fact the were still listed in stock the whole time through to delivery was an IT error but never changed. The chairs arrived with a part missing which they will not do anything about. Customer service is non existent. DO NOT BUY FRÔ THÉ
- Anonymous
When contacting customer services (incredibly slow at responding) they state that "some table tops might vary" and that I received "Phase 2 Compliant MDF" (a hugely inferior and cheap bit of tabletop that was received very messy with some small damage.
- Charlie Culling