“Really good insurance, excellent if you want to save money!!. Highly recommended. You can track your miles as well as run diagnostic on your car.
If you want £50 free, use HN10BSU”
“I am disappointed with this insurance company, I had no problem taking out the cover and was initially impressed with the glossy website and cheap cover.
Thirty days before the auto renewal date of the policy I requested a quote, unfortunately no response. According to the FAQs on the website, it says quotes will be sent 21 days before auto renewal date. Disappointingly I received nothing from ByMiles. I tried calling them but could never get through, I also emailed them several times but no response.
At this moment I thought I was fortunate not having to claim for an accident. It is almost impossible to speak to customer services.
As I was not able to cancel auto renewal, I was on the assumption my cover will automatically renew. How wrong was I! The day came and my policy was cancelled without prior notice, However this was not clear on the ByMiles app.
I eventually received a response after sending several complaints emails. I was told lies that an email was sent to inform that the policy will be cancelled. How ironic that I received all the junk marketing emails from this company but not the important cancellation email.
Please don’t gamble your money with this insurance company, who knows what the claim process is like when they ignore you and make up lies.”
“I joined by miles and have been sent the tracker. The tracker seemed faulty as I plugged it in the obd-2 socket it disabled my tyre inflation system, electronic brake system, engine system and car start system meaning the engine would not start to work, the car was dead! The first repair has cost me 1100. I contacted by miles and was asked for the miles tracker serial number. A software update would be given and I should try again. So I tried it again for a 2nd time and same faults again and the car needed a repair again this time it has cost me 350. I had my car repaired for a summary of 1450 and all I received is my insurance refund and an apology. No compensation or refund for the repair costs. Avoid!”
“Bought the insurance, fitted the tracker, but when I drove the car my foot dislodged the tracker. Tried to contact the company but their chat system through the ap was offline. Their customer service phone number was not given or I could not find it, so I cancelled by email. They advised it will take up to 21 days to get my refund, even though I'm in the 14 days grace period. Not a good experience. It's no good buying cheap if the customer service is not there”
“I have been with them for a year+ and believe me they are the worst insurance company I have dealt with in 12 years. When you have to buy a policy from them then it's easy but after sales service is the worst. You can't communicate with them on phone, online chat doesn't work and emails take many days to respond. Moreover, they can take decisions on your policy without any communication and leave you stranded. It's better to get insurance from bigger names. They might be a bit costly but are approachable in case you need them.”
“Shocking experience. Been a loyal customer for 4 years. Increased my excess from £350 to £1100 (266%). Never had a claim, car garaged at night and an average of less that 2000 miles per year. I obtained a new quote from the same insurer, at a lower premium and an excess of £350. Not interested in anything i had to say and offered to cancel my policy”
“Do not trust this company! Terrible customer service and completely unprofessional. Spending hours online trying to sort out simple issues is appalling.”
“Seems too good to be true ! In my experience it was… seemed quite cheap until I bought a new car & price went right up and for some reason so did miles charge they nearly doubled even though I would be driving same miles when I contacted them I was told to cancel policy at a £50 charge & get a new one and miles charge would go down? Ended up costing me a lot more that my old insurance quote… won’t be renewing”
