Callaway Pre-Owned Reviews

Name: Callaway Pre-Owned
Rating: 2.20

2.2 Rating 90 Reviews

27 %

of reviewers recommend Callaway Pre-Owned

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Metrics

2.2

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Callaway Pre-Owned 1 star review on 25th June 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes too long to get someone on the phone. Takes way too long to get refunds on returns. Hire some people!”

Helpful Report

Posted 3 months ago

“I ordered two new irons 7 and PW, like new condition was selected. The clubs showed up wrapped in plastic and appeared to be brand new. I then ordered the 8 and 9 irons, again like new condition. The clubs arrived in one box with no wrap or padding. Damage to one of the club heads and the grip on the other shows DEMO and grip is dirty. Paying like new pricing and showing up like this is not acceptable.”

Helpful Report

Posted 5 months ago

“The bar code supposed to be for registration of the range finder 300 brings you to a support page that has links to manuals but no links for registration. That is very frustrating particularly when it e we ou of be so easy to build the appropriate screen/form. Otherwise the product is good bu the poor customer experience trumps the rest”

Helpful Report

Posted 5 months ago

“I've ordered woods before and was happy with the results, price and level of service. However, I never had any luck buying an Iron set with this company. Biggest problem is they use "Stock" pictures and not "Actual" Pictures of clubs your wanting to buy. The info they put on description is incomplete and lacks many important details. Doesn't tell your brand, size or condition of grips. Just sent back a set of PXG 0311 Gen3 Irons because condition was not nearly what I expected. Sent them back next day and they received back last Friday 04/19/24. I called and talked to rep and ask about time frame of refund and was told 2 or 2 1/2 weeks. REALLY!! They charged your credit card instantly on the spot, but take over 2 weeks to refund your money. I'm telling you, I buy from all over the place and refunds are generally as fast as payment. Amazon usually refunds immediately or as soon as I drop item off at UPS. eBay, other online and sellers/places I deal with directly refund upon receipt of return shipment. Before ordering from Callaway Pre-Owned, check all you can before buying, because it's takes 2 weeks or longer to get YOUR money back. I find it simply Outrageous and completely uncalled for.”

Helpful Report

Posted 1 year ago

“Bought a Rogue ST LS driver like new from the pre owned center and here is the results. At least a 2 year old model for $253 OTD. Weights scratched in the back of club. Generic headcover not the stock headcover that comes with the driver. No wrench REALLY poor quality grip. So the deal I thought I was getting I had to go out and purchase the right headcover and a decent grip so add that to the price not to mention the wrench and it was not such a good deal. Unsubscribing from Callaway preowned.”

Helpful Report

Posted 1 year ago

“The clubs and service are first class but the links on the website simply don't work most of the time. You end up just rotating back to the page you were at previously to shop now.”

Helpful Report

Posted 1 year ago

“If you are planning on trading a club in.. don’t expect payment for that club for at least 6-8 weeks after it has been delivered. In my case I had waited 3 months before I was paid for the trade in club after it was delivered with tracking verification. In my opinion, you should try and sell your club with different option, as this is way too long for them to pay you for your trade in clubs.”

Helpful Report

Posted 1 year ago

“I like in Canada and bought a like new set of apex 21 irons from Callaway preowned. The set arrived and they were in horrendous shape. Each of the 7 irons were either dented or the faces of the clubs had be severely marked up from use. When I contacted them they asked for pictures which I provided and they said yes these irons were not in the advertised condition and offered $35 for the error. I asked for a replacement set as I had bought a like new set and was sold a below average set. They said no, and to send back if I wanted to. So I have to send back at my cost ($110) and I am out the customs cost of $155. To only offer $35 compensation for their mistake is appalling, but I think this may be a sales tactic they are now using to move stock. rate it higher than it is and if there is push back to offer a stupid low compensation and hope that plus the nuisance to ship back makes the customer keep the clubs. Very poor business practice as they admitted they made a mistake and would not make it right . I will be telling all my Canadian golf buddies to steer clear.”

Helpful Report

Posted 3 years ago

“Shipping guaranteed by a certain date , arrived three days late . Not even an apology or anything. Lure people in to buying your product with a fast ship then don’t deliver on your promise .”

Helpful Report

Posted 6 years ago

Callaway Pre-Owned is rated 2.2 based on 90 reviews