Callaway Pre-Owned Reviews

Name: Callaway Pre-Owned
Rating: 2.35

2.4 Rating 57 Reviews

30 %

of reviewers recommend Callaway Pre-Owned

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2.4

Based on 57 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Callaway Pre-Owned 1 star review on 25th June 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the 2018 LH Callaway Edge set (in green) and received a RH gold set. Been on hold for 40 minutes and still no answer. This is terrible.”

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Posted 7 months ago

“Great clubs, but had to return a defective putter with a lose head and can't get a hold of someone by email or phone no matter how hard i try. What a mess!”

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Posted 7 months ago

“I have been trading-in clubs for years with Callaway preowned but they seem to have problems now. I traded a driver in over 45 days ago and they never gave me credit. I contacted them by email and he told me my driver was dented and the trade-in manager will call me. My driver was like brand new when I sent it with no scratches or dents. I responded by email " I am sorry but there was no dent in my driver when I shipped it. I have spent a lot of money over the years with Callaway and have traded in quite a few clubs and have “ never” been accused of sending in a dented club. Look at my trade in history. “I know the rules on club trade”. My honesty now has come into question which I don’t appreciate. To take 45 days to evaluate a trade and then call my trade in a damaged club is extremely upsetting to me. I am a 8 handicap and have traded in many clubs over the years with Callaway and have “never” been accused of sending in a dented club". They never responded back to this email and the trade-in manager NEVER called. STAY AWAY FROM TRADING WITH THEM FOR NOW. They seem to be having problems other than their claims of high trade volume.”

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Posted 9 months ago

“Ordered a driver paid for 2 day shipping 3 days later my club still hasn't shipped called customer service they made up some story Avoid Callaway worst customer service in the golfing industry”

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Posted 10 months ago

“WORST EVER CUSTOMER SERVICE will never again deal with them”

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Posted 10 months ago

“Same as others. Traded in a driver, now 2 months and have not received money for the trade. Called several times, “we’re getting to yours”. I call BS, nobody does business this way. Avoid this clown show. You suck Callaway..”

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Posted 11 months ago

“Ordered a Rouge 4 iron graphite shaft, received a email notice "It appears that one or more item in your current order has been labeled incorrectly or is missing from our inventory." Please respond to this email or call customer service directly for assistance. 1 week after that they could not find it, or something else was wrong, Called after an hour on hold never picked responded to email 3 times before getting an email. stating that do not have the club. Finally my credit card is being refunded ( after another 48 hours)”

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Posted 11 months ago

“Been waiting 52 days for money from trade. Never again. Used to be a decent transaction, but now is a ripoff.”

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Posted 11 months ago

“Very bad customer service. They don't care.”

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Posted 11 months ago

“Purchased irons. Was charged even before our phone call ended. Sent my trade next day. That was December 21 and still no money for my trade. Several phone calls excuses by the ton but still no money. Whats up Calloway?”

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Posted 1 year ago

“I used the “Trade In” options and the “Advertisement Stated 7 to 10 days for a Refund on the clubs you trade in. The Customer Service agent said on 1/25/23 that my waiting time for a Refund is NOW 50 Days. Could you call that false Advertising. In my opinion it is.”

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Posted 1 year ago

“Love the products and quick shipping. Never had a problem until I ordered new clubs in December and traded my Mavriks in . 42 days later and not a dime for my trade. I’m pretty sure they have re-sold them by now.. Horrible way to do business and 6 weeks for a refund and still nothing. Buyers Beware ! Wouldn’t advise trading your sticks in to Callway Preowned.”

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Posted 1 year ago

“Callaway PreOwned....you guys are so far the worse customer service I have ever dealt with.....you have had my trade in for over 30 days, now saying it going to take 45-60 to process; when you website says 10-14 days to process. Why am I posting here, because your customer service needs major work!!! Good thing I don't have my refund yet, I would've rented a billboard to place this rant....lol”

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Posted 1 year ago

“Ordered a driver on July 12th, paid for 2 day shipping and some how the address was changed after I placed my order. When I was tracking my purchase I noticed it was going to the wrong location and I called CS and the stopped the delivery to the incorrect address and said i would be refunded for my shipping cost. This club was ordered for a veterans golf tournament as a fund raiser so it didn’t make it in time and CS has been impossible to reach now as I still haven’t received the club as the tracking number just keeps getting pushed out in 2 day increments!! I will think hard before I order for this site again for something so important. It’s a shame as I love my Callaway clubs as they always support!!”

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Posted 1 year ago

“This is my "Certified" Pre-owned 3 wood 5 minutes on the range... piece of garbage! ! What do you think? Titlest? TaylorMade? Definitely... go with the superior quality!”

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Posted 1 year ago

“Based on their Customer Service. Here is their feedback “Thank you for your email. Our “Average” condition would be classified as a “1-2” on a 10 point scale. Please view the “Condition Guide” listed below for more detailed information.” If that is their criteria, I give them Below Average review for Customer service”

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Posted 1 year ago

“This is rated average?”

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Posted 1 year ago

“Placed an order on March 17. Cancelled order on March 18. Item never left the warehouse yet my $200 refund has not yet been posted and it’s April 3. Shameful service on Callaway’s part.”

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Posted 2 years ago

“Callaway Preowned and PXG are awful for returning golf clubs. Worse then any retailer in the golf business. Restocking fees and return shipping. Two to 4 weeks to process your returns.”

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Posted 2 years ago

“I have purchased many of clubs from this site and been happy. In fact I have been sending a bunch of friends there to purchase stuff also. Last week I tried purchasing a club and before I checked out. It was already sold. I have no problem with this. My problem is I found the same club again today. I purchased it. Received a confirmation of purchase and took a picture of it. But hen I called them. They first gave me the run around then finally someone told me the truth that they sold it to someone else. They didn’t offer to find one. Or tell me when they get the next one I can have it. No epping towed me what so ever. This has now affected my belief in this company. I will not be referring anymore friends here.me I will tell the ones I have what has happened to me with no one really caring.”

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Posted 2 years ago

Callaway Pre-Owned is rated 2.4 based on 57 reviews