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Callaway Pre-Owned Reviews

2.2 Rating 92 Reviews
26 %
of reviewers recommend Callaway Pre-Owned
2.2
Based on 92 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone
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Callaway Pre-Owned 1 star review on 25th June 2022
Anonymous
Callaway Pre-Owned 1 star review on 10th June 2022
Bob
Callaway Pre-Owned 1 star review on 10th June 2022
Bob
Callaway Pre-Owned 2 star review on 28th September 2021
Steve Douglass
Callaway Pre-Owned 1 star review on 15th August 2020
Anonymous
Anonymous
Anonymous  // 01/01/2019
THEY ARE SLOW TO REFUND MONEY ON RETURN ITEMS. GUY TOLD ME 2 TO 3 WEEKS TO PROCESS A REFUND ON AN ITEM THAT I DID NOT USE. CUSTOMER SERVICE AND SUPPORT IS HORRIBLE. I WILL NEVER BUY AGAIN.
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Posted 1 month ago
Worst customer service I have ever seen . On hold over 45 minutes and then disconnected. Sent an email and they say its s 3-5 day response time! Do not waste your time . Use another pre owned site where they care about their customers .
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Posted 1 month ago
If you need to return something to Callaway Pre owned you fall into a deep hole. Over a month for a refund. Wait time on the phone is excruciating. They don’t return calls or texts. Have used them for years but would never use them again.
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Posted 2 months ago
Purchased a set of PXG irons came in good condition and great delivery. Traded in a set of Taylormade irons but trade amount slow being credited back. Preowned has nice selection of various brands at near reasonable prices
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Posted 2 months ago
Would give 0 stars if possible, ordered a 6 iron and a month later I have received two 7 Irons and one 5 Iron. The customer service guy blamed it all on the warehouse and offered me a discount on one club. Already cancelled my next order and want everyone to know not to waste their time on this website.
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Posted 2 months ago
Although the club I purchased was fine. The problem I have is I traded a club in. It has now been 31 working days and my $$ for the trade has not hit my account. Customer service is non existent. Called their customer support. Futile. Impossible to get through. I have purchased several clubs from them and it seems they drag their feet on trade ins. I expect this the last time they will see business from me
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Posted 3 months ago
Ordered a Callaway B23 5 iron from them. Received wrong club. Couldn't for the life of me get a hold of any of their customer service reps on the phone after 6 or more tries and waits of over 45 minutes. Never ever will I buy from this company again. TERRIBLE CUSTOMER SERVICE. In fact, Non existent is more accurate.
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Posted 3 months ago
I ordered the Calkaway Ai smoke max driver, in like new condition, I got the club wrapped in original new wrapping, if it's used it was never hit. Thank you for your great quality and service.
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Posted 3 months ago
Bought a set of rouge st irons pw to 5 set, they listed them as average condition and they are far worse than average condition and they sent me a regular flex 5iron instead of a stiff flex witch I did not see until I got them re gripped and the shop that did it pointed out to me. For 200 dollars more I could have got them brand new a set with a 4 iron as well. I wish I didn’t jumped the gun and get new grips on them right away or I’d ask for my money back so learn from my mistake just get them new and don’t let saving 200 dollars stop you like it did me.
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Posted 3 months ago
Left 5-6 orders worth over $4K and had an issue with a club that had the wrong shaft. Order status was processing and I tried many avenues to have them not send it so we didn't have to deal with months long return process. After getting a call back from an incredibly rude employee, I was told he would "send and email" to those that could help as they were gone for the day (it was around 4:00pm which is pretty early, especially since they are in "busy season") He said he would get back to me in the morning.....nothing, then at 1-2pm, status showed it was shipped....so here we go....on a side note, golfdiscount.com responded to a similar issue within hours and wrong club was never shipped and they were very friendly....Ill spend my money elsewhere next time.
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Posted 3 months ago
On hold for 1.5 hours, never picked up. Only way to facilitate a return is call in to the 888 number. Never picked up. Will need to dispute the charge due to lack of response.
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Posted 4 months ago
Disappointed to receive the wrong club, different than what I ordered. Now my only option was to take a different loft than needed. Hopefully it works. Definitely a poor experience from a customer standpoint. Preowned website needs revamping with training from customer service to warehouse. Definitely leaving poor reviews anywhere I can be heard to hopefully get your attention and create change. This is the second time I’ve been screwed over by being sent the wrong club
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Posted 4 months ago
Sent the wrong club -supposed to be a Christmas gift. We returned that club. Was approved for a refund but they never credited the return. Had to file a dispute with credit card company. Terrible business
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Posted 4 months ago
Jeremy was my sales representative and he was EXCEPTIONAL!!! Callaway clearly values their customers and there superlative team is why I play with Callaway golf clubs.
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Posted 4 months ago
I got the wrong club and when I tried to return it they only offered me an in store credit. This is totally dishonest. I would never but from them again.
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Posted 4 months ago
I ordered a Callaway driver on 1-3-25. It was finally shipped and i received on 1-21-25. They shipped me a different driver than I paid for. I initiated a return on the 21st, and they received in Texas on 1-27-25. Since then, they do not communicate to me and I am still waiting for a refund of the $320 that I paid them. I have been on hold on the phone with customer service for 42 minutes this time and still nothing. I have emailed twice with no significant response. DO NOT BUY FROM THIS vendor. They just moved their warehouses and have no idea what they are doing.
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Posted 5 months ago
Takes too long to get someone on the phone. Takes way too long to get refunds on returns. Hire some people!
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Posted 5 months ago
Ordered 2 hybrids and 100% satisfied
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Posted 5 months ago
Hello my fellow golfers, it’s with a heavy heart that I have to come here to warn, and inform my fellow golfers of a bad experience with my favorite golf brand. Recently I had to file a transaction dispute with my bank on Callaway Pre-Owned because the company charge my credit card $569.13 for a set of iron club that I ordered but never received. I find this very disheartening and shocked I might add, because I’ve always thought that Callaway golf was a well respected brand name in the golfing world. I trusted this company with my personal, and financial information, and in return I was taken advantage of. Be smarter guys, beware of Callaway pre-owned website. Make the right decisions and seek other companies to purchase any and all future golf products.
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Posted 5 months ago
Just recieved my apex dcb irons. Ordered like new, recieved brand new. Couldnt be happier. Have ordered from them and Callway and never had an issue at all. Surprised at some of the negative reviwes tbh. Keep up the good work and I'll keep coming back.
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Posted 5 months ago
Callaway Pre-Owned is rated 2.2 based on 92 reviews