Callaway Pre-Owned Reviews

Name: Callaway Pre-Owned
Rating: 2.13

2.1 Rating 102 Reviews

25 %

of reviewers recommend Callaway Pre-Owned

Company Reviews

Questions

Metrics

2.1

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Visit Website

Write Your review

Tell us how Callaway Pre-Owned made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Callaway Pre-Owned 1 star review on 25th June 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On hold for 1.5 hours, never picked up. Only way to facilitate a return is call in to the 888 number. Never picked up. Will need to dispute the charge due to lack of response.”

Helpful Report

Posted 1 year ago

“Disappointed to receive the wrong club, different than what I ordered. Now my only option was to take a different loft than needed. Hopefully it works. Definitely a poor experience from a customer standpoint. Preowned website needs revamping with training from customer service to warehouse. Definitely leaving poor reviews anywhere I can be heard to hopefully get your attention and create change. This is the second time I’ve been screwed over by being sent the wrong club”

Helpful Report

Posted 1 year ago

“Sent the wrong club -supposed to be a Christmas gift. We returned that club. Was approved for a refund but they never credited the return. Had to file a dispute with credit card company. Terrible business”

Helpful Report

Posted 1 year ago

“Jeremy was my sales representative and he was EXCEPTIONAL!!! Callaway clearly values their customers and there superlative team is why I play with Callaway golf clubs.”

Helpful Report

Posted 1 year ago

“I got the wrong club and when I tried to return it they only offered me an in store credit. This is totally dishonest. I would never but from them again.”

Helpful Report

Posted 1 year ago

“I ordered a Callaway driver on 1-3-25. It was finally shipped and i received on 1-21-25. They shipped me a different driver than I paid for. I initiated a return on the 21st, and they received in Texas on 1-27-25. Since then, they do not communicate to me and I am still waiting for a refund of the $320 that I paid them. I have been on hold on the phone with customer service for 42 minutes this time and still nothing. I have emailed twice with no significant response. DO NOT BUY FROM THIS vendor. They just moved their warehouses and have no idea what they are doing.”

Helpful Report

Posted 1 year ago

“Takes too long to get someone on the phone. Takes way too long to get refunds on returns. Hire some people!”

Helpful Report

Posted 1 year ago

“Ordered 2 hybrids and 100% satisfied”

Helpful Report

Posted 1 year ago

“Hello my fellow golfers, it’s with a heavy heart that I have to come here to warn, and inform my fellow golfers of a bad experience with my favorite golf brand. Recently I had to file a transaction dispute with my bank on Callaway Pre-Owned because the company charge my credit card $569.13 for a set of iron club that I ordered but never received. I find this very disheartening and shocked I might add, because I’ve always thought that Callaway golf was a well respected brand name in the golfing world. I trusted this company with my personal, and financial information, and in return I was taken advantage of. Be smarter guys, beware of Callaway pre-owned website. Make the right decisions and seek other companies to purchase any and all future golf products.”

Helpful Report

Posted 1 year ago

“Just recieved my apex dcb irons. Ordered like new, recieved brand new. Couldnt be happier. Have ordered from them and Callway and never had an issue at all. Surprised at some of the negative reviwes tbh. Keep up the good work and I'll keep coming back.”

Helpful Report

Posted 1 year ago

“I paid for Express shipment on a Callaway AI smoke 9 wood. I called two days later to find out that it had not been shipped as I already knew because I checked online. Somebody said they would call me back and make sure that it got out, again. Nothing another phone call and another phone call until I finally spoke to a supervisor who said that he would put it in his priority to make sure the club went out. I then said that I did not want to call back in which he gave me his direct extension. His name is Luke Wilcox I called him the very next day as I still did not get information which he promised that he would get back to me and either a phone call or an email. So I called got an answering machine. Approximately 10 minutes later I got an email saying that he did not have any information for me and would get back to me as soon as he had some. It is now 7 Days later. Still no information. No answering of emails. Calling the 1-800 number is annoying as you are on hold for as long as 20 to 25 minutes. I've then canceled the order and hope to get my refund because this is somewhat ridiculous for such a large company to treat their customer base like trash and disrespectful”

Helpful Report

Posted 1 year ago

“Callaway sent wrong club (Christmas gift). They didn’t care. We sent club back-they never refunded the money. Spent over an hour on hold. Finally had to file dispute with credit card.”

Helpful Report

Posted 1 year ago

“Purchased a ai smoke max driver, when it arrived the driver was not what I had ordered. Got with customer service and they graciously sent out another driver, it too was not a Ai max driver. I reached out to customer service again and this time I spoke to a gentleman by the name of Hayden. I told him my issue and he quickly found a solution and made sure that my replacement was what I originally ordered. I was prepared for a difficult time with customer service but Hayden did everything quickly and easily. Thanks for a great experience and yes I’m enjoying the driver and the quality is great.”

Helpful Report

Posted 1 year ago

“Quality used clubs....the sales line is answered promptly....CUSTOMER SERVICE SUCKS.,,,does not pickup.....leave a call back......never call back...do not answer emails...........like what you purchase...........refunds will not happen”

Helpful Report

Posted 1 year ago

“I decided to trade in my old Callaway Irons to receive a refund. Even though the value they gave was low, I just wanted to get rid of them since I purchased new irons. They received them 2 days after I mailed them. I was told by phone that it could take up to 2 weeks to receive a refund. It has been over a month now! I tried calling and was told by one of their robots that they were very busy and I had the option for them to call me back, which they never did. We as consumers are not Customers! We are a means for businesses to receive income. We don't get the money the product is worth because they have to figure in THEIR profit margin. Every busy that offers this service does the same thing. Everything is made over seas that saves them money, but decreases quality and then they jack up the price. They all know what their items are selling for by their competitors, so the prices are relatively the same and there's a reason for that. They all want to make the same profit. It doesn't matter who you buy it from, they all have the same product, so they all have the same shot at your business. So called Americans screwing over Americans for the sake of profit...how old is this story? Disgusting!”

Helpful Report

Posted 1 year ago

“Worst customer service, no one will pick up phone for hours, no response emails. When the staff calls back they are rude and not well trained.”

Helpful Report

Posted 1 year ago

“I ordered two new irons 7 and PW, like new condition was selected. The clubs showed up wrapped in plastic and appeared to be brand new. I then ordered the 8 and 9 irons, again like new condition. The clubs arrived in one box with no wrap or padding. Damage to one of the club heads and the grip on the other shows DEMO and grip is dirty. Paying like new pricing and showing up like this is not acceptable.”

Helpful Report

Posted 1 year ago

“The bar code supposed to be for registration of the range finder 300 brings you to a support page that has links to manuals but no links for registration. That is very frustrating particularly when it e we ou of be so easy to build the appropriate screen/form. Otherwise the product is good bu the poor customer experience trumps the rest”

Helpful Report

Posted 1 year ago

“Callaway Golf - the Grinch that stole Christmas. Ordered & paid for a set of clubs for my wife 3 weeks ago, and confirmed by email & a call to customer service that they were being sent. We called yesterday for the shipping status and were told Callaway had canceled the order without telling us and online order showed it was still being processed. One week before Christmas!! Many reviews with same issue.”

Helpful Report

Posted 1 year ago

“They sent the wrong set of irons, now I can't get a hold of anyone for what to do. I advise anyone who gets an order to hold the UPS guy up for a minute and check the clubs, refuse the delivery cause this return and get your money back is impossible. On hold now for over an hour..”

Helpful Report

Posted 1 year ago

Callaway Pre-Owned is rated 2.1 based on 102 reviews