Callaway Pre-Owned Reviews

Name: Callaway Pre-Owned
Rating: 2.13

2.1 Rating 102 Reviews

25 %

of reviewers recommend Callaway Pre-Owned

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2.1

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Callaway Pre-Owned 1 star review on 25th June 2022

Anonymous // 01/01/2019

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“Order a set of irons, a sandwedge, putter and driver about a month ago. Everything came wrong except the driver. Okay cool, no big deal. However, I called, got a replacement scheduled to fix the issues. They never shipped, I call again and it turns out the order was lost okay great so they just completely refund the order. A week later I still did not recieve my refund. I went ahead a placed a THIRD order to get my clubs and they came wrong again. Each time I called I was on hold a minimum 45 mins, with times up to 3 hours on hold. Over a two week period I was on hold maybe 6 hours to get a refund, replacement, etc. Horrible experience. Apparently they have had a warehouse change and their inventory got messed up. Honestly, not my problem. For the trouble they gave me an extra 80 dollars to add on a replacement set even though I'd still be missing a wedge. IDK man I always hard good things about their service but this whole thing was a mess. I will never recommend them or use them ever again. Now I need to still find a set of irons from somewhere else after a month of back and forth.”

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Posted 1 year ago

“I ordered a set of Clubs 2 weeks ago. After 4 follow up calls with customer service reps I was told that my clubs were shipping the following day. Now going into week 3 no clubs and no date for shipping. Trying to get through to a supervisor with no luck so far. I am beginning to think I have been scammed out of almost $600 that they billed to me credit card on the day of the sale on November 18th. So far no one I have spoken with has offered any information as to why the order has been delayed. They just keep saying that it will ship tomorrow. Last week they offered to reduce the price as well but so far no credit back on my card either. Just a word of caution to anyone considering ordering on- line from here.”

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Posted 1 year ago

“I wish I had a product to review.Ive waited 7 days for my order, when I got it,it was the wrong order, I was told the correct order would be sent,next day air, and when that came it was again the wrong order, currently I'm still waiting for my Correct order,they're excuse was they're in the process of changing facilities....so I guess that's my problem why I received 2 wrong shipments and still waiting for the correct one,I'm beyond dissatisfied.Is this the way Callaway runs a business and treats customers....totally Unacceptable.....I paid for my order, where is It order no.8814868”

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Posted 1 year ago

“I have purchased and traded clubs with Callaway Pre-Owned several times and the quality has always been great. I recently purchased a set of P790 irons and after my 3rd round I noticed the 7 iron had a crack in the face. I was prepared for a long return process and a difficult time on the phone with customer service however I was blown away by the response. Preston my customer service rep did everything right. I told him my issue and he quickly found a solution, even made sure that my replacements had the grips I originally ordered. I was blown away by the response and how quickly and easily he made the process. I will continue to tell all my fellow golfers about the value and the value-added service provided by Callaway Pre-Owned. Customer for life.”

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Posted 1 year ago

“I've ordered woods before and was happy with the results, price and level of service. However, I never had any luck buying an Iron set with this company. Biggest problem is they use "Stock" pictures and not "Actual" Pictures of clubs your wanting to buy. The info they put on description is incomplete and lacks many important details. Doesn't tell your brand, size or condition of grips. Just sent back a set of PXG 0311 Gen3 Irons because condition was not nearly what I expected. Sent them back next day and they received back last Friday 04/19/24. I called and talked to rep and ask about time frame of refund and was told 2 or 2 1/2 weeks. REALLY!! They charged your credit card instantly on the spot, but take over 2 weeks to refund your money. I'm telling you, I buy from all over the place and refunds are generally as fast as payment. Amazon usually refunds immediately or as soon as I drop item off at UPS. eBay, other online and sellers/places I deal with directly refund upon receipt of return shipment. Before ordering from Callaway Pre-Owned, check all you can before buying, because it's takes 2 weeks or longer to get YOUR money back. I find it simply Outrageous and completely uncalled for.”

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Posted 1 year ago

“I see alot of unhappy people commenting about Callaway pre owned in a negative way This has not been my experience with Them I have been purchasing clubs from them for years around 12 yrs To date Honestly the customer service from Callaway pre owned has always been exceptional over the years just wanted to voice my opinion because I was actually surprised about some of the comments I have read in fact always 5 star 🌟 service if you want better clubs spend the extra money and purchase outlet condition or Like new only then you shod not have any issues with condition Thanks and enjoy !!!”

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Posted 2 years ago

“Bought a Rogue ST LS driver like new from the pre owned center and here is the results. At least a 2 year old model for $253 OTD. Weights scratched in the back of club. Generic headcover not the stock headcover that comes with the driver. No wrench REALLY poor quality grip. So the deal I thought I was getting I had to go out and purchase the right headcover and a decent grip so add that to the price not to mention the wrench and it was not such a good deal. Unsubscribing from Callaway preowned.”

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Posted 2 years ago

“The Ping sand wedge was way better than expected. Well packaged and fast shipping. Thanks”

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Posted 2 years ago

“Ordered the 2018 LH Callaway Edge set (in green) and received a RH gold set. Been on hold for 40 minutes and still no answer. This is terrible.”

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Posted 2 years ago

“The clubs and service are first class but the links on the website simply don't work most of the time. You end up just rotating back to the page you were at previously to shop now.”

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Posted 2 years ago

“Great clubs, but had to return a defective putter with a lose head and can't get a hold of someone by email or phone no matter how hard i try. What a mess!”

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Posted 2 years ago

“I have been trading-in clubs for years with Callaway preowned but they seem to have problems now. I traded a driver in over 45 days ago and they never gave me credit. I contacted them by email and he told me my driver was dented and the trade-in manager will call me. My driver was like brand new when I sent it with no scratches or dents. I responded by email " I am sorry but there was no dent in my driver when I shipped it. I have spent a lot of money over the years with Callaway and have traded in quite a few clubs and have “ never” been accused of sending in a dented club. Look at my trade in history. “I know the rules on club trade”. My honesty now has come into question which I don’t appreciate. To take 45 days to evaluate a trade and then call my trade in a damaged club is extremely upsetting to me. I am a 8 handicap and have traded in many clubs over the years with Callaway and have “never” been accused of sending in a dented club". They never responded back to this email and the trade-in manager NEVER called. STAY AWAY FROM TRADING WITH THEM FOR NOW. They seem to be having problems other than their claims of high trade volume.”

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Posted 2 years ago

“Ordered a driver paid for 2 day shipping 3 days later my club still hasn't shipped called customer service they made up some story Avoid Callaway worst customer service in the golfing industry”

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Posted 2 years ago

“WORST EVER CUSTOMER SERVICE will never again deal with them”

Helpful Report

Posted 2 years ago

“If you are planning on trading a club in.. don’t expect payment for that club for at least 6-8 weeks after it has been delivered. In my case I had waited 3 months before I was paid for the trade in club after it was delivered with tracking verification. In my opinion, you should try and sell your club with different option, as this is way too long for them to pay you for your trade in clubs.”

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Posted 2 years ago

“Having previously purchased from Callaway Preowned, I knew I would be purchasing authentic / quality merchandise.. I recently purchased a preowned Rogue ST Max, and couldn't be happier ...As a 73 year old 7 handicap golfer I was inspired to make a new driver selection, based on product reviews and the wear on my Epic Flash...just returning from the course having shot a 4 over par 75 ( from the white tees)...the Rogue made all the difference. I was consistently 20+ yards longer with the ST Max, and had several drives greater than 270 yds...I'm playing a 9 degree loft , neutral setting with a regular Tension 55 gram flex...glad I made the switch...can't wait till my next round...than you Callaway preowned”

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Posted 2 years ago

“Same as others. Traded in a driver, now 2 months and have not received money for the trade. Called several times, “we’re getting to yours”. I call BS, nobody does business this way. Avoid this clown show. You suck Callaway..”

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Posted 2 years ago

“Ordered a Rouge 4 iron graphite shaft, received a email notice "It appears that one or more item in your current order has been labeled incorrectly or is missing from our inventory." Please respond to this email or call customer service directly for assistance. 1 week after that they could not find it, or something else was wrong, Called after an hour on hold never picked responded to email 3 times before getting an email. stating that do not have the club. Finally my credit card is being refunded ( after another 48 hours)”

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Posted 2 years ago

“Been waiting 52 days for money from trade. Never again. Used to be a decent transaction, but now is a ripoff.”

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Posted 3 years ago

“Very bad customer service. They don't care.”

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Posted 3 years ago

Callaway Pre-Owned is rated 2.1 based on 102 reviews