Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,189 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Calor Ireland 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are quality and very fast delivery.”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 1 year ago

“Very prompt delivery, with dpd.”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 1 year ago

“On time delivery”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 1 year ago

“The service that I got from calor was out of this world the item was delivered promptly”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is paramount.

Posted 1 year ago

“Very good”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 1 year ago

“Brilliant, efficient service”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 1 year ago

“44569881 (changed to account 49060493 but this account isn't finalised) I'm in a terribly stressful situation due to Calor admin team inefficiency. I tried to place a gas order using the account 44569881 and 2 days have passed since I wanted to place an order and request a delivery and a lot of my time and stress trying to get somewhere. I have small child to cook and look after so having a situation like this isn't acceptable, and I'm totally in this situation due to your lack of efficiency by us having a letter sent only on the 6th April (which still haven't arrived by post in full) to a surprise of new account created when previuos account holder informed Calor on 6th Jan the need of changing names to this account 44569881. If Calor had been more efficient in this matter we would have received the welcoming letter back then, and all orders would have been smooth ever since we informed the change of names. Since January Calor knew that new names could call Calor and make orders, and that actually happened in January when I prepaid for 1/2 tank to be delivered (which was delievered in full tank withou account holder consent or mine). Calor services are too expensive and terrible in quality. I'm not happy and won't proceed any longer with Calor under account 49060493, reasons as follows: - after 2 days I'm still stuck having to be forced to pre-pay in order to have gas delivered, even so all above was explained; - having to be forced to talk to endeless people that actually can't help offering only 1 option of solution (pre-pay gas) even though you have been poor of not sending paperwork sooner; - not listening and being flexible even though I have 10% gas in the tank and a child to look after; - was forced to be in a position to pay full tank (drivers fault to fill tank) even so I requested and pre-paid 1/2 tank delivery (previous order on the account 44569881) to then to be chased to pay all in a very threatening manner...with no responses to endless emails sent explaining the matter, also to be ignored and kept receiving threatening letters by post! All with previous account holder copied on the emails; - charging more than any other supplier and not being able to really care for customers, terrible customer service (only from Matt @ Plymouth office) I managed to get a sense of a human behind the call that really wanted to help); Due to all of this, I'm now looking to another supplier and should finalise the deal today to a cheaper, quicker, more responsive and better customer service supplier. As previous account holder and myself have been notified by the Calor team saying that account 44569881 is now closed we understand that this account is no longer in use and with zero balance. No further payments are requested as you obviously managed to close this account. You can only close an account fully if the balance is zero. If the balance isn't zero the account is open and previous accountholder would have been able to place an order yesterday as this was adviced by a Calor team member in one of endless calls (he tried and was informed that the account is now closed). We now understand that this account is no longer available and alive and with zero outstanding to pay. I can assure you I have no longer interests in carrying on with Calor and the new account created is not in our agreement since we haven't signed the contract. Clearly you need the signature to progress with this account as I was not able to place an order myself yesterday due the fact that the new account 49060493 was not completed/finalised. This was informed to me many times by the Calor team on emails and calls. The only way I could place an order was if I pre-paid under account 4960493 on which isn't even in place or finalised, knowing I just had paid the outstanding balance for the account 44569881 of £420. How come Calor believes that a customer can pay £800 worth of gas in one lump sum in one month with NO room or openess for negotiation?? Unbelievably unfair and not human! Very stressful for me and my family living in the condition of 10% gas at the moment not knowing if we can cook or not! No kindness or willingness to help from the Calor team throughout all conversations in the last 6 months! My complaint is about Calor creating stressful situations for me and my family, making it difficult to place an order and get a delivery of gas, even so we expressed the urgent need. Gas is an essential service and Calor can't not by law refuse it or make it difficult. Can't not dictate pre-payments at such a high price! Very stressful! I now request compensation for this situation under the accounts 44569881 & 49060493.”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. These reviews are for the Calor Appliance online shop only. We will pass your feedback on to the relevant department.

Posted 1 year ago

“Great quick service, and product was great also.”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is paramount.

Posted 1 year ago

“Excellent service, great value and very fast delivery.”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 1 year ago

“Arrived quickly, only issue was batteries were damaged in transit”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 1 year ago

“The items I ordered were delivered straight away and they fit perfectly for my new BBQ”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is paramount.

Posted 1 year ago

“I ordered the product at lunch time and it was delivered the next morning. Great service.”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 1 year ago

“My order was a gas patio heater and the bag in the order containing the various nuts and bolts was missing several items. I rang your customer service and was advised that a replacement bag would be ordered from the supplier and I would be told when this was done. I heard nothing back so rang again 3 days later and was told the same. After 24 hours with no update, I sent an e mail to which I am still awaiting a response. As I was unable to assemble the heater, I had some very cold guests for a planned BBQ and I feel I should be given some compensation for the inconvenience!”

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Posted 1 year ago

Thank you for your feedback Patrick, it is very important to us. We are sorry to hear that you received the wrong fittings with your product. As we do not hold spares we have to request missing parts directly from the manufacturer which is what our Customer Service Advisor did. Unfortunately, the manufacturer sent the wrong parts however I can see that this is being dealt with by our Customer Service Team. We apologise for the error and any inconvenience this has caused.

Posted 1 year ago

“Very good service, everything was as described and prompt delivery, Plastimo job quality was very poor, sharp edges , flimsy construction for the money I expected a much superior product, also paying €80 for gimble kit that was very poor quality was more of the same , hopefully it performs better than it looks”

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Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us. We will certainly pass on your feedback to the manufacturer.

Posted 1 year ago

“Excellent service, incredibly well priced compared to competitors.”

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Posted 1 year ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.

Posted 1 year ago

“I ordered the bbq Wednesday night it was with me Friday morning. Great service. Bbq looks great.”

Calor Ireland 5 star review on 30th April 2023

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Posted 2 years ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 1 year ago

“Very fast and efficient delivery. Good communication throughout. Product good quality and would highly recommend.”

Calor Ireland 5 star review on 29th April 2023

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Posted 2 years ago

Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 1 year ago

“I got a very helpful email from your gas shop in NI re problems with assembling my recent purchase of An Outback Omega Gas BBQ.I was sent helpful pictures by Mark Burns. He was very efficient. Many thanks.Scott Potterton”

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Posted 2 years ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.

Posted 1 year ago

“Shocking customer service. Bbq cover I purchased didn't fit bbq as described. Highlighted this with calor. They just kicked the can to their supplier. Poor service from the point of sale”

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Posted 2 years ago

Thank you for your feedback Peter, it is very important to us. We are sorry to hear that your BBQ cover does not fit the BBQ you purchased it for and that it was not resolved by our Customer Service Team. A member of our Customer Service Team will be in contact with you to have this rectified quickly. We apologise for any inconvenience that was caused.

Posted 1 year ago

“Excellent service. Ordered regulator and hose and was packaged well and delivered very fast. Would highly recommend”

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Posted 2 years ago

Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top quality products and excellent service.

Posted 1 year ago

Calor Ireland is rated 4.6 based on 2,189 reviews