Canine Concepts Reviews

Name: Canine Concepts
Address: Unit 2New CommonStone Hall FarmLittle HallingburyBishop's StortfordHertfordshire, BISHOP'S STORTFORD
Rating: 4.49

4.5 Rating 780 Reviews

87 %

of reviewers recommend Canine Concepts

Company Reviews

Questions

Metrics

4.5

Based on 780 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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Phone:

01869349777

Email:

info@canineconcepts.co.uk

Location:

Unit 2New CommonStone Hall FarmLittle HallingburyBishop's StortfordHertfordshire
BISHOP'S STORTFORD
CM22 7RS

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Canine Concepts 5 star review on 15th September 2022

Anonymous

Canine Concepts

Tony

Canine Concepts

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. I cannot write a review as yet again I have not received my purchase yet and would be very grateful if somebody would ring me and let me know. What is going on as I am seriously considering cancelling my order. Thank you. Julie Dennison.”

Helpful Report

Posted 9 years ago

Dear Julie, Thank you for your review, we did contact you the same day you placed your order, advising that the chocolate mesh covers were not going to be available for some weeks and you did mention you were happy to wait for them to come into stock. We do have other colours in stock if you prefer. Kind regards, Patricia

Posted 9 years ago

“Good service & quick delivery : These treats are the best I have ever used , healthy and natural with a great oil content to keep the coat shinny and keep out the water . I have used them for years ( they are a tad smelly but this is an advantage when training a dog to hunt )”

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Posted 9 years ago

“They do the job they were meant for and Annie looked cute and she really seemed to enjoy wearing them.”

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Posted 9 years ago

“I find my new bed very comfortable and particularly enjoy I now have a better view due to its height and the bunk bed style mummy created, with the extendable legs, means that I sleep above my pesky sister and I can Lord it over her. A contented Doggy many thanks”

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Posted 9 years ago

“I bought a staghorn whistle. Very well made. Received the product with 10 days. Great service”

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Posted 9 years ago

“Gr8 little boots. They stop jasper scraping his feet which was the main intention. Not sure how long they'll last though with 2 walks a day.”

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Posted 9 years ago

“Very pleasant and efficient, they pulled out all the stops to get my order to me very quickly. Will be happy to do business with them again.”

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Posted 9 years ago

“Our cane corso loves his new bed! So easy to maintain and clean! Thank you so much”

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Posted 9 years ago

“Best quality harness in my opinion”

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Posted 9 years ago

“the large dog harness i ordered was a very good product and would order from the website again”

Helpful Report

Posted 9 years ago

“Very helpful when I rang to enquire about suitability of various boots. Product arrived quickly and is as advertised.”

Helpful Report

Posted 9 years ago

“Service was very quick. Was called personally as colour I ordered was not available. Offered another colour choice and delivery was prompt. Could not fault.”

Helpful Report

Posted 9 years ago

“Hi to date I have not received the harness labels not a speedy service been asked twice so far for recieved on how I like my purchase just wish I had received it to say. Thanks”

Helpful Report

Posted 9 years ago

Dear Janet, Thank you for your review. As state in the website, the personalised labels take 6-8 weeks to get to us. If you do not want to wait that long then please email us at info@canineconcepts.co.uk or call us on 01869 349 777 and we will fully refund your order. Kind regards, Patricia

Posted 9 years ago

“Robbie s very with his salami toy he can't wait to see what pressies he'll have from Santa .Thanks”

Helpful Report

Posted 9 years ago

“Customer service non existent. Rang several times and only got messages. Sent two emails, neither of which was replied to. Will not use this company again.”

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Posted 9 years ago

Dear Val, Thank you for your review. Your order was despatched to you within the 5 working days , as you paid economy service. I can see that you returned some items and they were immediately refunded. We answer all our emails within 24 hours. Kind regards, Patricia

Posted 9 years ago

“Product is too unstable . Half of order not yet received and still you send these 'reviews'. Perhaps you should refund for undelivered item and have me listed as a very unhappy ex customer.”

Helpful Report

Posted 9 years ago

Dear Norman, Thank you for your feedback, we have emailed you a couple of times asking you what item was missing. Your order was despatched by 24hr courier and it has been signed for. So we are not aware of any missing item. Please email us your details to info@canineconcepts.co.uk Kind regards, Patricia

Posted 9 years ago

“A quick and easy purchase and delivery. My young puppy seems very happy with her hottie.”

Helpful Report

Posted 9 years ago

“Products arrived on time and one of the purchases was suitable size wise, the other not. Glad we ordered both sizes as needed the socks urgently to protect a wound from being scratched and the sizes were definitely on the small size, in other words "Large" was only just large enough. Not your fault but the manufacturer could give some indication of the breed of dog the socks are likely to fit to help selection online.”

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Posted 9 years ago

“Prompt delivery and goods as described”

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Posted 9 years ago

“Service excellent, but I'm afraid the back pack proved totally unfit for our use, but unfortunately as we had to unwrap it, and try it out, we are now stuck with it. The design does not keep the dog securely housed, it just lurches about on my back so that puppy is thrown about like a ship on a rough sea. This is a shame as the front pack we had from you is terrific.”

Helpful Report

Posted 9 years ago

Canine Concepts is rated 4.5 based on 780 reviews