Canvaschamp Reviews

Name: Canvaschamp
Rating: 3.96

4.0 Rating 448 Reviews

70 %

of reviewers recommend Canvaschamp

Company Reviews

Metrics

4.0

Based on 448 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Canvaschamp 5 star review on 22nd February 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a few thousand dollars worth of metal prints in November. Said they will be delivered December 2. Nothing. I looked up the ordered and it had notes that it was waiting to be approved. I had approved it back in November. I tried calling. Their website says “Talk to a live person, 24 hours a day”. That’s a complete lie. No one answers, puts you on hold immediately, then after 20 minutes says leave a message. Major Red Flag! It’s a scam website. Don’t order. I am currently trying to get my credit card refunded.”

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Posted 1 year ago

“Taking ages to deliver the item. When contacted them, this was their reply “ Due to a backlog of an overwhelming number of orders, many orders are delayed and currently in various stages of production. Our production team is sincerely dedicated to dispatching orders to meet deadlines. A delay in the delivery can be expected. Once your order is dispatched, you will be notified via email””

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Posted 1 year ago

“I wish I had read the reviews before I bought. What a joke yeah the prices are good but I got mugs and there for the size of a child not what I was expecting. And the clock I bought was made so badly that the pieces were falling off. What a waste of money and what a waste of Christmas time that now I can't replace.”

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Posted 1 year ago

“Worst website! I couldn’t put a shipping address different from the billing address so I tried to cancel. I hit the cancel button and about an hour later I got a charge. I called to resolve the problem and you’re telling me there’s no water here I paid for it. Their chat was no help at all! He kept asking me to email them a screenshot of the charge. I am not sharing my credit card statement with anyone! Now, I have to dispute the charge!”

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Posted 1 year ago

“I ordered prints and a few umbrellas . Site says I would receive this is 5-7 business days. That did not happen. It was impossible to get a response from them. The ChatBOT is useless, email customer service has the exact same response at chatBOt and finally after 3 days of calling and holding the line for 30-40 mins at a time the voice on the other side has the same response- Your goods are under production and will be shipped soon. After wasting 2 weeks on something I needed a week ago I gave up and have now requested a refund. I would never suggest this company to anyone for printing their Photographs. You have many trusted choices which I am going with now. Big big mistake to try out a new company after reading about its history. Always good to talk to someone rather than read reviews, who have worked with them. Even after reading mine, please do confer with someone who has used them. My take. Don't ! god to a physical store or a known brand.”

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Posted 1 year ago

“Terrible quality products, shipping later than first told, and no customer service or replies to any attempt to contact them. Please everyone report them to the BBB!”

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Posted 1 year ago

“Horrible. Never buy anything from them. Worst quality, no delivery time at all. never ever buy from them.”

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Posted 1 year ago

“Terrible! Sent a beautiful red and purple sunset in for a metal print. They cut out all the colorful definition and reduced it to nothing. Absolutely pathetic. Will NEVER do business with this POS company.”

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Posted 1 year ago

“Like other reviewers here, we received canvases that were sized incorrectly (and one print from another), making them unusable. Company flat out refuses to refund even though landing page of website says if customer isn’t satisfied there is a free refund. They cite an FAQ deep on their website that says prints can vary -/+ one inch in size, and they really give you the runaround with the utmost contempt. We are taking action through our CC company.”

Helpful Report

Posted 1 year ago

“One poster was printed misaligned and the package arrived damaged. It took two weeks and they offered to reprint (no customer service to call). A week later they requested I send the damaged prints back even though I provided ample pictures for return. They know that I would spend almost as much to send back as for the original prints - they win - you lose...”

Canvaschamp 1 star review on 29th November 2024

Helpful Report

Posted 1 year ago

“When I ordered it made it look like the canvas was being printed in USA but it ended up being in India and it took them a LONG time to print and send. The bigger problem is that the shipping took a very long time. To make matters worse, the package arrived, nicely packed and wrapped, impressed! no damages or issues from transport on the packaging but when we opened the package, it had a major damage to the board behind the canvas which has caused the canvas to be also pushed through and stretched. I emailed them, they asked for photos, i immediately sent photos and they have ghosted me since then and i've sent 3 emails requesting advise on what to do and no responses. Avoid!”

Canvaschamp 1 star review on 23rd November 2024

Helpful Report

Posted 1 year ago

“When you order a product, you are supposedly to get an item shipped from US but unfortunately, they ship it from India and it takes a month to get it. I ordered on November first and it is now 15, and the item just shipped from India, they are universary gifts and worth of few hundred dollars, now no refund and no luck when I will get the convases.”

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Posted 1 year ago

“This is a horrid company. We paid at the time of order, and delivery was delayed, no response, delayed again. The customer service was horrendous, with delivery being nearly 60 days later than the stated delivery date. Customer service offered no action until threat of chargeback, at which time the order miraculously shipped. The end product is half-assed at best. I can print higher resolution photos with a $20 printer. I suggest to avoid Canvas Champ at all costs. Low quality product, abyssmal customer service, and a whole lot of headache.”

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Posted 1 year ago

“Paid extra to expedite. Was several days later then promised and needed. I refused delivery and they have still charged me. Disputing with CC company. Terrible customer service.”

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Posted 1 year ago

“These guys are horrible. I obviously paid at time of order. My order has supposedly been sitting in Memphis Tennessee for 24 days. I tried to work with customer service, received no action. Tried to get a refund from PayPal resolution and Canvas champ offered a $9.99 credit, my order cost $25.52. I could see that if it was simply late. I Didnt receive the order, why in the hell would I take a credit for not even half the cost as a settlement. Avoid at all costs, pay a tiny bit more for local service.”

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Posted 1 year ago

“I recently ordered a custom canvas print, and while I’m very pleased with the quality of the product and found the website to be easy to navigate, I was disappointed with a significant aspect of my purchase. The print I received was slightly smaller than expected—3/8” too small, to be exact on 16" print—though the website description states they offer “Standard Canvas Print Sizes.” It turns out that buried deep in their FAQ, the company notes that their canvases can vary by +/- 1", which wasn’t clearly disclosed upfront.'' This small discrepancy in size means I now have to purchase a custom frame, which is much more expensive than the standard one I had planned for. When I contacted customer support about this, I was met with a response that seemed dismissive: “Just so you know, our projects can vary by +/- 1 inch.” After expressing my dissatisfaction, I never heard back from them. Overall, while the product itself met my expectations, the lack of clear communication about sizing and the dismissive customer service experience left me feeling frustrated. If you order from here, just be aware of the potential size variance and how it might affect your framing costs.”

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Posted 1 year ago

“Delay a lot in delivery. Bad customer support who don't like to talk to customers. Bad production team who never responds. Bad management who take customer's for granted. Don't this they know how to deal with customers and be courteous”

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Posted 1 year ago

“They sent it to the wrong address. I used the online chat they said they would change the address with FedEx but they didn't. Been trying to get a hold of them but I am not getting any response. So my package is sitting in Maryland and I am in Utah. I am not happy.”

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Posted 1 year ago

“Didn’t arrive”

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Posted 1 year ago

“I’ve never had such an infuriating experience with a company in my life. I placed multiple orders with CanvasChamp on September 12th, and they have been stuck in "Payment Review" ever since. After providing proof of payment, not once but TWICE, they still claim they haven’t received the payment. How is it possible to place an order if the payment wasn’t processed? Absolute nonsense. Their communication is a complete joke. Instead of resolving the issue, I get the same generic, copy-paste responses asking for payment proof again. Do I need to hold their hand through their own processes? It feels like they’re making ME do the work to track down their own internal incompetence. The level of incompetence is astonishing. Save yourself the headache and avoid CanvasChamp at all costs—they don’t value their customers and certainly don’t know how to run a business properly. Expect delays, excuses, and poor service if you choose to deal with them.”

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Posted 1 year ago

Canvaschamp is rated 4.0 based on 448 reviews