“Worst website! I couldn’t put a shipping address different from the billing address so I tried to cancel. I hit the cancel button and about an hour later I got a charge. I called to resolve the problem and you’re telling me there’s no water here I paid for it. Their chat was no help at all! He kept asking me to email them a screenshot of the charge. I am not sharing my credit card statement with anyone! Now, I have to dispute the charge!”
“I ordered prints and a few umbrellas . Site says I would receive this is 5-7 business days. That did not happen. It was impossible to get a response from them. The ChatBOT is useless, email customer service has the exact same response at chatBOt and finally after 3 days of calling and holding the line for 30-40 mins at a time the voice on the other side has the same response- Your goods are under production and will be shipped soon. After wasting 2 weeks on something I needed a week ago I gave up and have now requested a refund. I would never suggest this company to anyone for printing their Photographs. You have many trusted choices which I am going with now. Big big mistake to try out a new company after reading about its history. Always good to talk to someone rather than read reviews, who have worked with them. Even after reading mine, please do confer with someone who has used them.
My take. Don't ! god to a physical store or a known brand.”
“Terrible quality products, shipping later than first told, and no customer service or replies to any attempt to contact them. Please everyone report them to the BBB!”
“I ordered 2 canvas prints with mounting adhesive strips. I received the canvas prints yesterday and one of them looks like it was installed on a frame that is not smooth (pictures attached. There are lines and ridges in the frame underneath. The adhesive strips on the back do not look like pictured on the website and they were sloppily placed. The adhesive side in one of the strips was already exposed and no longer sticky (pictures attached). I paid $1.99 for each mounting set so it wasn’t very expensive but I didn’t get what I paid for and was shown on the website.
The website promised “ships in 24 hours, they were in “printing” for 3 days. Then I received a shipping notification from the carrier, the shipment was coming from India from a company I didn’t recognize, it didn’t have Canvas Champ anywhere in the info. Canvas Champ didn’t send me any email updates for my order so I was in the dark unless I went and checked the order status on the website myself. I looked up the name of the company in the shipment info and found that it’s located in India, no indication of what the company did that I could find easily. I had to make a guess that it was Canvas Champ. They arrived on time but because of the quality of the product I received and my experience with Canvas Champ in general, I won’t be ordering from this business again.”
“Terrible!
Sent a beautiful red and purple sunset in for a metal print. They cut out all the colorful definition and reduced it to nothing. Absolutely pathetic.
Will NEVER do business with this POS company.”
“Like other reviewers here, we received canvases that were sized incorrectly (and one print from another), making them unusable. Company flat out refuses to refund even though landing page of website says if customer isn’t satisfied there is a free refund. They cite an FAQ deep on their website that says prints can vary -/+ one inch in size, and they really give you the runaround with the utmost contempt. We are taking action through our CC company.”
“One poster was printed misaligned and the package arrived damaged. It took two weeks and they offered to reprint (no customer service to call). A week later they requested I send the damaged prints back even though I provided ample pictures for return. They know that I would spend almost as much to send back as for the original prints - they win - you lose...”
“Emailed as to why I was charged 3 different taxes. I understood 2 of them they asked for a screenshot, which i sent. Never heard back. I have ordered from them in the past without a problem..but never again
.”
“When I ordered it made it look like the canvas was being printed in USA but it ended up being in India and it took them a LONG time to print and send. The bigger problem is that the shipping took a very long time.
To make matters worse, the package arrived, nicely packed and wrapped, impressed! no damages or issues from transport on the packaging but when we opened the package, it had a major damage to the board behind the canvas which has caused the canvas to be also pushed through and stretched.
I emailed them, they asked for photos, i immediately sent photos and they have ghosted me since then and i've sent 3 emails requesting advise on what to do and no responses.
Avoid!”
“When you order a product, you are supposedly to get an item shipped from US but unfortunately, they ship it from India and it takes a month to get it. I ordered on November first and it is now 15, and the item just shipped from India, they are universary gifts and worth of few hundred dollars, now no refund and no luck when I will get the convases.”
“I ordered a canvas and paid for expedited shipping. Was set to arrive three days ago and the only answer I get when I call, is that it's on the way. They won't refund me for the expedited shipping until my order arrives, then I'll have to call back for a refund. Waste of time--dealing with incompetence. If I pay extra and you don't deliver as promised, I shouldn't have to reach out for a refund and make a second call to you when I've reached out and told you already. It should be automatic. My order was placed on the 31st of October and it's now 11-11-24 and I still don't have the order. Not quick as promised either. Won't be ordering again. My order is still not in the US even...it's in India. Which I found amusing, because when I ordered I checked to see if it was a US company and it is.”
“This is a horrid company. We paid at the time of order, and delivery was delayed, no response, delayed again. The customer service was horrendous, with delivery being nearly 60 days later than the stated delivery date. Customer service offered no action until threat of chargeback, at which time the order miraculously shipped. The end product is half-assed at best. I can print higher resolution photos with a $20 printer. I suggest to avoid Canvas Champ at all costs. Low quality product, abyssmal customer service, and a whole lot of headache.”
“Paid extra to expedite. Was several days later then promised and needed. I refused delivery and they have still charged me. Disputing with CC company. Terrible customer service.”
“These guys are horrible. I obviously paid at time of order. My order has supposedly been sitting in Memphis Tennessee for 24 days. I tried to work with customer service, received no action. Tried to get a refund from PayPal resolution and Canvas champ offered a $9.99 credit, my order cost $25.52. I could see that if it was simply late. I Didnt receive the order, why in the hell would I take a credit for not even half the cost as a settlement. Avoid at all costs, pay a tiny bit more for local service.”
“I recently ordered a custom canvas print, and while I’m very pleased with the quality of the product and found the website to be easy to navigate, I was disappointed with a significant aspect of my purchase. The print I received was slightly smaller than expected—3/8” too small, to be exact on 16" print—though the website description states they offer “Standard Canvas Print Sizes.” It turns out that buried deep in their FAQ, the company notes that their canvases can vary by +/- 1", which wasn’t clearly disclosed upfront.''
This small discrepancy in size means I now have to purchase a custom frame, which is much more expensive than the standard one I had planned for. When I contacted customer support about this, I was met with a response that seemed dismissive: “Just so you know, our projects can vary by +/- 1 inch.” After expressing my dissatisfaction, I never heard back from them.
Overall, while the product itself met my expectations, the lack of clear communication about sizing and the dismissive customer service experience left me feeling frustrated. If you order from here, just be aware of the potential size variance and how it might affect your framing costs.”
“The puzzles I ordered look fine, but their customer service is a joke. Try calling? You'll just get hold music and no one ever answers. Try emailing them and you'll get a response from 'Melvin' that offers no actual help. Their on-line 'chat' function is a joke. No one is ever there to chat. THEN, the items arrive a week later than promised, and though I spent over $500 on 8 puzzles, they arrived in plastic bags, instead of boxes with the photo of the puzzle on the outside, like a normal company would do. These were gifts and arrived in baggies. I do not recommend.”
“Delay a lot in delivery. Bad customer support who don't like to talk to customers. Bad production team who never responds. Bad management who take customer's for granted. Don't this they know how to deal with customers and be courteous”
“They sent it to the wrong address. I used the online chat they said they would change the address with FedEx but they didn't. Been trying to get a hold of them but I am not getting any response. So my package is sitting in Maryland and I am in Utah. I am not happy.”
