“I purchased personalised mat as a Christmas present for my nephew, and it was extremely disappointing. When I opened the mat to look at it, it began cracking, and you could hear cracking sounds non stop, which is completely unacceptable for a product that’s supposed to be durable and fit for regular use—especially given the price.
What made the experience worse was the horrible customer service. Instead of taking responsibility or offering a reasonable solution, the company was dismissive and unhelpful. I felt brushed off rather than supported as a customer who received a clearly faulty product. I have contacted them way before Christmas, but their slow response made it impossible to offer any solutions in time.
A Christmas gift turning into a hassle is the last thing anyone wants. Poor quality combined with poor customer service means I won’t be purchasing from this company again, and I wouldn’t recommend it to others.”
“If I could leave a review on just the canvas purchase I would give 5 stars as they turned out beautifully. However FedEx is awful and delivery was 5 days later than expected and then the amount of plastic wrapped around the prints.... I know it is to protect them but for the love it took me like 10 minutes to get all of the plastic off so I could wrap the gift. This is my first purchase from the company and maybe my last due to the FedEx issue alone.”
“The pillows have an awful smell. I can’t even give them as gifts because they smell so bad. Also. One turned out cute, but the other is super awkward looking.”
“My items arrived on time. However, the quality is so bad. I ordered decks of cards- the cards are super thin and the printing of the suits and #s is so bad a blurry and no sharp lines. The pictures of mine on the cards turned out nice but these cards are essentially useless. Card quality really sucks. I totally do NOT recommend buying the cards. The cards are not crisp at all- will make playing with them very hard.”
“Yes, my son received the package on time. It's a New Year's gift for my granddaughter. The gift will be opened on New Year's Eve. After that, I'll find out if she liked it. But, judging by previous years, I think everything will be fine.”
