“They turned out beautifully, even better than the proofs!
I am not sure how a true photograph would turn out, as mine were sort of "illustration-ified", but for my purposes, turned out great!”
“First order was perfect and received way ahead of time. 2nd order was perfect, but way after estimated time. Ive had no real issues, but reading these other reviews make me nervous to order again. Love the products i got. Concerned because i can't figure out where they are located (GJ)?”
“My 1st experience with this company. 3 metal prints. All 3 either with small scratches and/or scuffs. These were not caused in shipping. Contacted online support, hoping to resolve this immediately. Told to take pics and send to an email. Still wiatin for response. Also, this review site, which was not easy to come by, will now not let me upload photos.”
“The canvases had bad canvas and bad wood. The wood showed through. There were wrinkles in the canvases. They were trash. They refused to give me a refund and just gave me hours and hours of grief.”
“In two orders in March I spent, $491.99 first and then $ 236.04. The first order was good, reason because I placed a second one. In this order, the big canvas was printed with a wrong temperature, too warm. In addition, another two canvas were built bad, mixing the color border with the edges of the pictures. I contacted customer service a week ago and they asked me a pic of the wrong canvas. I sent it, and then, customer service asked me a "picture" of the wrong canvas in JPG to upload and reprint it. After that, I replied with my concern to decrease the quality of my canvas using a picture of the canvas instead a new file in high quality to avoid the problem again. After that, they the stop to respond, ignoring totally my request. We receive what we pay. Low quality finish and lack of customer service. Do not waiste your time and money if you want a quality job. I DO NOT RECOMMEND THIS WEBSITE.”
“Ordered a couple blankets through them. One was fleece instead of fleece sherpa. Customer support literally zero help through email. Called them. Said already printed, even though it had been less than 24 hours, it wouldn't get to me for two weeks and I had already emailed immediately about it. Told me I only had to pay $6 shipping to upgrade to fleece sherpa. They sent me a fleece. Literally stole $6 from me and my time for absolutely no reason. So I'm taking my business back to Shutter Fly. You should too”
“Ordered custom playing cards, their website allowed me to upload individual images as the product faces. At no point was it shown in preview images that I would be receiving a generic card face. $59 later and I have two useless decks of cards where the back displays a card value and so does the front. On raising a claim & attempting to sort it out with the company and they couldn't care less and continue to try and justify their position. There are way too many print businesses out there to mess around with a company like this that supplies faulty product and has contempt for their customers.”
“I am highly disappointed by your quality of service. I placed this order and paid EXTRA amount to expedite the shipment so i could receive it today but i DID NOT. When i placed the order it said delivery would be on 16th which was a false promise. As a lay customer I'm not bothered if its your behind the scene issue or courier company issue all i know is i was promised of delivery on 16th. Your order is complete only when the customer receives your product and not when it is out of your eye sight. I had great experience with your product quality and service quality in the past and that made me your repeated customer but regret it now. This time customer service was pathetic. I couldn't reach the customer care throughout the day and chat session was NOT HELPFUL. it was a gift to make a day memorable for a kid but all in vain including my 200rs for the shipping. DO NOT MAKE FALSE promises when you cannot even track the package and make sure it reaches your poor customer on time.”
