“Had a new kitchen fitted August 2020. Had a Caple tumble dryer TDI4000, integrated. From day 1 of being fitted it was causing condensation warping the cupboard doors even when we left the door open a bit for ventilation. The kitchen fitters have replaced the door 4 times, in the end I said mo point keep wasting doors. Caple customer service would not arrange for someone to come and look they just said it shouldn’t be behind a cupboard door, but it’s sold as an inebriated tumble dryer. Also the drum not starting now, have to push the drum by hand first to start it. We have ordered a new tumble dryer now not Caple. There is a filter at the bottom on the front as well as in the door fluff gets everywhere cleaning after each load.
Also have a Caple wine cooler but I think this maybe failing the digital display seems to be failing and wine doesn’t feel as cold. Not happy with Caple products.”
“**DEFINITELY AVOID CAPLE** *APPALLING CUSTOMER SERVICE *
We bought a new kitchen through our local MKM builders merchant who have been great throughout. We like all the Caple appliances which were all in gunmetal & wanted to go with a British made company, but unfortunately the fitter’s apprentice mislaid the template for the integrated washer door!
After numerous attempts to replace this template which is way bigger than an A4 piece of paper I might add! We have got absolutely nowhere with Caple. Our fitter did try also & was sent an A4 email of it which obviously is a shrunken version of it so renders it totally useless!!!
Even MKM have tried without success so we tried a further call directly to Caple themselves- again, to be VERY rudely told “it’s not our problem” & we don’t have a complaints department! So here we are almost 6months later & Caple couldn’t care less about our issue & our integrated washer still has no door over it!!!”
“3 out of 4 appliances we bought for our new kitchen all failed or did not work at all. Cables customer service and replacement policy is terrible. We have been without a fully functional kitchen for 8 weeks, we have spent our own money having to eating out or takeaway and buying equipment to allow us to cook ie steamer, crockpot and air fryer. Due to no fault of our we are out of pocket by at least £1000!! Caple are not in the least bit bothered about this and all the stress and anxiety it's had on us. We had to wait 2 weeks for a domestic engineer to come out, then all he did was look at our hob ask if it had ever worked since being installed and said " if I take it apart i may end up damaging your new kitchen and if I can't fix it I won't get paid" our oven and microwave were letting steam out all over our brand new kitchen units, the only thing that works is the tap and that even leaked on our new oak flooring. Absolute nightmare. DO NOT BU FROM CAPLE go with a trusted name.”
“We have had a Caple washing in for six months and spring gone already nearly took on the rubber with it got when we bought new kitchen had are bush for 10 years are more and no bother this machine is rubbish”
“Very poor quality kitchen taps.
Spent over £300 on a kitchen tap that has now corroded twice. The first time it happened I was sent a replacement spout, this time apparently it's impact damage.
Caple: Putney Bridge Antique Brass Tap. £324.99. Might aswell buy the same looking tap on eBay for £50.00.
Poor quality goods with equally poor customer care.”
“The oven has a van on for up to an hour after it’s switched off. How are we supposed to save the planet and electricity with this wasteful idea!?
A standby light on appliance is an extra £80 a year so what’s this fan?
Poor design and apparent all cable oven have this. Will be trying to get a refund.”
“Please see attached photos which show permanent marks on my Capel kitchen
sink and small marks on top of my Capel tap. The Marks on the sink top were
caused by hand wash liquid from a plastic "Carex Bottle".
*Please note I have not used any abrasive cleaning cloths/sponges or liquid
on these surfaces.*
The supplied sink and tap should not mark this easily and is therefore not
fit for purpose.”
“I had a Caple fridge and dishwasher in my previous home and never had any problems, so when replacing my kitchen in the new home I decided to go with all Caple appliances, Oven, Induction Hob, Fridge/Freezer, Dishwasher, Extractor, Sink and Tap. I am thrilled, they look great and function well, at a fraction of the cost of other well known brands. Plus I have the knowledge that should there ever be a problem the Caple after sales team will look after me quickly.”
“Only giving one as can't give lower. Placed an order which was listed as in stock amounting to over £1000, only to receive an email shortly after to state was not going to arrive for over 7 weeks. After multiple emails to cancel my order, I finally got a response saying that my order had been cancelled and the refund was being processed by worldpay, and that there was nothing else they could do. Still waiting over a week and still no refund or communication. Very disappointing.”
“I had a kitchen fitted in jan 2021, the fitter has made such a bad job,, plus its falling apart, doors have fallen off , all the appliances are cheap and branded with the cable name, hence the noise washing machine is Candy. STAY WELL CLEAR, ITS RUBBISH.”
“We bought a wine fridge for our new house (model WF1544) which stopped working completely after 2 years. Caple replaced it with a WF1548 with a 2 year guarantee but I took out extended warranty for a further 3 years, ending May 2023. This new wine fridge, WF1548, has now developed a fault after 3 years and Caple won't honour the extended guarantee saying it "ended in 2020". Despite forwarding them the original email confirming the extended warranty they have now gone silent.
Appalling quality for an expensive item. Two fridges failing after 2-3 years? Unacceptable.
AVOID!!!”
“Spent £1017.00 on C981G gas hob. It developed an intermittent fault i.e. burners keeps switching off for no reason. Contacted Caple for help, they were not interested as the hob was out of warranty. Very poor aftermarket. WILL NEVER BUY FROM THEM AGAIN.
If I could give the less that 1* rating they would definitely get 0”
“Had a house built(moved in 2018) and was allowed a budget for the kitchen, was talked into using Caple Hood ( the really expensive one) plus built in Tall Fridge and Freezer. Hood has been a nightmare, Fridge has now gone after 3 years and Freezer is carp. No problems with the 7 NEFF appliances - why oh why did I let them talk me into this carp.”
“Never never never never buy a Caple appliance. I’ve just spent £1600 plus £180 installation on a replacement wine cooler. The first one conked out after 3 Years. The second one took from February to 9th July to arrive. They damaged the kitchen cabinets, didn’t secure the new one so it wobbled and wasn’t safe. Truly appalling service. The fridge I bought in 2017 conked out after 3 month total rubbish”
“I was supplied 3 items of Caple by my kitchen supplier.
The fridge constantly leaks on the floor, the feezer makes noises like an animal and the shelves are constantly stuck with ice and we have to defrost every 2 months, and finally the wine fridge broke down after 26 months and cost nearly £200 to repair. The repairer, a nominated Caple supplier said it was a common fault with them. Avoid Caple like the plague”
“I hired a company called SMG Installations to fit in a brand new kitchen with all appliances from Caple;oven, microwave, hop,extractor, dishwasher etc. Kitchen was complete end of October 2020. After 6 months the oven broke switches off completely no lights no clock total black out then switches on after 10 minutes then back off etc. We as a family with 2 kids depend on the oven for meals you know; nuggets and patties etc so contacted them for help as the appliances are still under their warranty they said I need to send the original purchase invoice. I told them I registered all the appliances with them straight after the installation and that I have attached a copy of the warranty regerstration letter with purchase dates and appliances details besides they have all my details in thier system. They replied that they can't process the service request without the original invoice. Now the appliances were purchased by the company that fited the kitchen and so I don't have the invoice and so I am stuck with no oven and not knowing what I can do. Really poor customer service leaving me high and dry when they know that Caple sells mainly through contractors and that I did register the appliances with them and have the registration letter. Why do I need to register the appliances in the first place if I have to keep producing the original invoice every time I have a problem. Really disappointed and upset and even if I find the invoice I will never recommend Caple again.”
“Avoid. Oven is less than 12 months old and has fallen apart inside. Ordered a new part in January and after constant chasing, now being told it will be delivered in July earliest. 6 months without an oven.”
