“Still not received any notification or refund.
It says "sorry to hear you had a bad experience with Caprilite" , but I am still 20 quid out of pocket.
Is anybody from Caprilite listening ??”
“fascinator was fine but not appropriate colour for outfit. I informed caprilite of this and that I was returning it. I sent it within 6 days of receiveing it ,Paid £5.15 for signed delivery of fascinator , carefully wrapped. I received notification from Royal Mail that parcel had been delivered. I have tried to notify caprilite twice and still have not received any email from them , and certainly not any refund.
I could not have been more careful in returning this purchase. I still would appreciate my refund .”
“The fascinator received did not contain the same colours as advertised (no aqua blue). I complained and they kindly sent me a new one. This however also did not contain the aqua blue as advertised, I had chosen this specifically to go with the blues in my dress.
This time when I contacted support I heard nothing for a week, so I emailed again, to be told that they have already sent me the correct one and if I don’t want it I should return it for a refund. I am now left a few days before the event without the fascinator I wanted as they clearly use false advertising in their pictures and do not actually stock the colours they are advertisting.
Unfortunately I can only upload one photo here which is the original I ordered but did not receive. If you are thinking of ordering this in the hope it contains aqua blue as well as cornflour and navy IT DOES NOT!”
“I was looking for a small number of feathers in a mixture of green tones. This is the only place I found which provided this choice. I received friendly and helpful service at a very good price and I am delighted with my purchase.”
“Caprilite are amazing! I had a hat delivered which was great but was not right for my outfit. I took it back to them today and a lovely lady sorted me out.
My new hat is perfect and even more than perfect because the hat has been customised it for me to exactly match my dress. My dress has three colours in it and now I have a gorgeous hat that incorporates two of the colours in the bow and the finishing touch of a feather in the exact same shade as the third colour of my dress all from the individual service and the suggestion of this great lady who whisked the hat off there and then to create my very own bespoke hat.
Thank you so much I cannot wait to wear it to my son’s wedding this summer and I know I will feel fantastic I can’t believe how good this hat is and the price just adds to this great online shop. This shop is far better than the shops that I have gone into which were selling hats and far more expensive and nowhere near the quality of a Caprillite hat.
Thank you so much.”
“I have returned my fascinator as it did not match the photo. I was emailed 16 days ago saying that I would be refunded within 10 days. I have still not been refunded and despite having sent three emails I've not had any reply. I'm very disappointed with the poor service I've received.”
“I ordered two hatinators, one I want to keep and one to send back. I've tried three times to create a return as instructed, but unsuccessfully. I've contacted customer service who [1] send a template reply with the same instructions and [2] are taking over 24 hours to answer each time.
Very frustrating experience, other suppliers are much more user friendly and intuitive.”
“Caprilite were absolutely amazing! I sent a photo of my dress that I was wearing to my sons wedding which had many different colours and they chose the colours that they thought would work really well and made a bespoke flower corsage! The colours were perfect and it was beautifully made and so pretty! It was made within 24hrs and with a speedy delivery. The service they gave was brilliant ! I had spent months looking at so many different fascinators that just didn't work! I was so lucky to find Caprilite. I even had a slightly larger fascinator made with the same colours so I had a choice! I chose the smaller flower corsage for the wedding and it looked amazing with my dress! Thank you so much Caprilite!”
“I ordered 3 fascinators , I kept 2 - I needed to return the third and it cost £5.39- very poor customer service they don’t care how much return cost - I got an email saying buyer pays for return -I feel £5.39 return is a lot on a £19.99 item - it makes you think they are trying to put you off returning goods”
“Great company and perfect shopping experience.
The fascinator was beautiful, great quality and good value.
Speedy response to questions and very helpful.
Caprilite is a fine example of great customer service and on-line shopping.”
“Ordered thursday arrived 1pm saturday opened parcel and WOW silver corsage simply beautiful #48805. Will be wearing it for my granddaughters wedding with my blue outfit. This was posted 2/3/2023.”
“Big saucer hatinator arrived today. Three days after ordering. Very pleased with the quality considering the price. Ordered black with red and 5 extra red feathers to add myself.
Will recommend”
“Absolutely love my fascinator purchased from Caprilite!
Super quick delivery, well packaged for transit. Quick response to emails too.
Can’t wait to wear my fascinator to my nieces wedding, it’s so comfortable!!
Would definitely recommend.”
“I received such outstanding service! As a vegan, I didn't want a regular fascinator with feathers - Caprilite offered bespoke and kept in touch to make sure it was ready in the WEEK OF THE WEDDING! I put them under a bit of pressure it's fair to say - bit they did a fantastic job - and on time!”
“Fast delivery. Nice quality but be aware….. you have to pay for return postage and it cost me £12 to return because it was the wrong shade for my outfit !!”
“Fascinator arrived quickly but was damaged and they sent another which is beautiful. Gave the first one to cancer research shop who sold it quickly. Brilliant service. Would definitely recommend.”
