“I have returned my fascinator as it did not match the photo. I was emailed 16 days ago saying that I would be refunded within 10 days. I have still not been refunded and despite having sent three emails I've not had any reply. I'm very disappointed with the poor service I've received.”
“I ordered two hatinators, one I want to keep and one to send back. I've tried three times to create a return as instructed, but unsuccessfully. I've contacted customer service who [1] send a template reply with the same instructions and [2] are taking over 24 hours to answer each time.
Very frustrating experience, other suppliers are much more user friendly and intuitive.”
“Caprilite were absolutely amazing! I sent a photo of my dress that I was wearing to my sons wedding which had many different colours and they chose the colours that they thought would work really well and made a bespoke flower corsage! The colours were perfect and it was beautifully made and so pretty! It was made within 24hrs and with a speedy delivery. The service they gave was brilliant ! I had spent months looking at so many different fascinators that just didn't work! I was so lucky to find Caprilite. I even had a slightly larger fascinator made with the same colours so I had a choice! I chose the smaller flower corsage for the wedding and it looked amazing with my dress! Thank you so much Caprilite!”
“I ordered 3 fascinators , I kept 2 - I needed to return the third and it cost £5.39- very poor customer service they don’t care how much return cost - I got an email saying buyer pays for return -I feel £5.39 return is a lot on a £19.99 item - it makes you think they are trying to put you off returning goods”
“Great company and perfect shopping experience.
The fascinator was beautiful, great quality and good value.
Speedy response to questions and very helpful.
Caprilite is a fine example of great customer service and on-line shopping.”
“Ordered thursday arrived 1pm saturday opened parcel and WOW silver corsage simply beautiful #48805. Will be wearing it for my granddaughters wedding with my blue outfit. This was posted 2/3/2023.”
“Big saucer hatinator arrived today. Three days after ordering. Very pleased with the quality considering the price. Ordered black with red and 5 extra red feathers to add myself.
Will recommend”
“Absolutely love my fascinator purchased from Caprilite!
Super quick delivery, well packaged for transit. Quick response to emails too.
Can’t wait to wear my fascinator to my nieces wedding, it’s so comfortable!!
Would definitely recommend.”
“I received such outstanding service! As a vegan, I didn't want a regular fascinator with feathers - Caprilite offered bespoke and kept in touch to make sure it was ready in the WEEK OF THE WEDDING! I put them under a bit of pressure it's fair to say - bit they did a fantastic job - and on time!”
“Fast delivery. Nice quality but be aware….. you have to pay for return postage and it cost me £12 to return because it was the wrong shade for my outfit !!”
“Fascinator arrived quickly but was damaged and they sent another which is beautiful. Gave the first one to cancer research shop who sold it quickly. Brilliant service. Would definitely recommend.”
“Oh my life, the service I received was nothing short of fantastic.
I ordered a bespoke fascinator and I had a query with the colours - I was advised if I sent a photograph of my dress they would match the colours.
I ordered the fascinator onTues 19/10 and it arrived today 22/10 and it is perfect. Thank you sooo much. I am so incredibly grateful”
“So pleased with my purchase from Caprilite
I ordered the rainbow fascinatior for my sons wedding and it was exactly what I wanted, good quality and so pretty and good value
Arrived promptly, I would definitely order again and would highly recommend to friends
Thankyou”
“1st June 2021 was the first time that I used Caprilite. I have to say the customer service was excellent. I requested a response to my bespoke request and it came through so quickly. This is a company that understands excellence in business and the importance of customer care.
I will definitely be using them again.
Revd. Catherine Elizabeth Harris”
