Card One Banking Reviews

Name: Card One Banking
Address: cardonebanking, PO BOX 3634, Chester
Rating: 1.77

1.8 Rating 88 Reviews

18 %

of reviewers recommend Card One Banking

Company Reviews

Questions

Metrics

1.8

Based on 88 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

Phone:

0871 811 1881

Location:

cardonebanking, PO BOX 3634
Chester
CH1 9NL

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Anonymous

Anonymous // 01/01/2019

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“My friend of mine sent me a payment but didn't include my surname, instead just put my first and middle name ....they then blocked my account saying I needed to prove this transaction was for me and had to send in details of my middle name. They blocked and closed my account within an hour - avoid at all costs”

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Posted 6 years ago

“Blocked account without telling me so no access to funds. Apparently, a credit went into my account and the name wasn't exactly right - did they contact me? NO - I have to phone them at 11p per minute as they don't reply to emails (why would they - they can't make any money off me by replying to emails. AVOID at all costs unless you like being ripped off, talked to like dirt with clueless customer service advisers who tell you lies to make sure you have to keep paying money to contact them to sort out THEIR problems.”

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Posted 6 years ago

“Fantastic company never had any problems great”

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Posted 6 years ago

“The OFT are looking into this!! should be close down by the end of the year :)”

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Posted 7 years ago

“CardOne ploy to fleece account holders. Yesterday I requested to transfer funds from my business account. If I wanted this to be done the same day I would have to pay £7.50. But I opted for next day 23/12/16 whereby I would pay £.30 fee for this transaction. At 12.45 on the 23/12/2016 I called CardOne to find out why funds hadn’t paid to my account but was told that because this particular transaction was processed after 4.00pm I wouldn’t be able to access the funds until Wednesday 28/12/16 next week!! The issue I have with CardOne my decision was based on the information provided by their online banking! Pay £7.50 to access funds on 22/12/2016 Pay £.30 to access funds on 23/12/2016 Just Imagine the sort of xmas I am going to have without any funds! I told them I would be closing my account because this is a ploy to charge account holders that £7.50 I was matter of fact told that it was my prerogative to do so!! In the new year I am going to take this opportunity with both hands and close this account!!!”

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Posted 7 years ago

“i am disabled bad eye sight and i pay a fee to card one banking but what do i get ? i have been a VICTIM of fraud on my account so i have reported to the police but i have been left with 23p to last me 2 weeks and card one say they wont put back my money i noticed the fraud transactions due to go out but they would not stop them the dwp said the bank should put back my money because i am now in hardship so i have just joined another bank and reading the small print in my new account they tell me if i did not recolonize any transactions they will correct and put the money back into my account SO ANYONE THAT IS THINKING OF JOINING AVOID AT ALL COSTS BECAUSE YOUR MONEY IS NOT PROTECTED”

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Posted 7 years ago

“????? WRITE A REVIEW “Shocking Customer service and a blocked card for no reason” Written on: 07/09/2016 by jasonlc (1 review written) I opened my account with cardone banking around a month ago. The card took nearly 3 weeks to arrive with me. I then had to ring an overpriced phone number to get my pin number. Then thew same overpriced number to get an online password sent out which still has not arrived. Today I have had some money paid in to my account which the bank has accepted. I then tried to use the money to no avail. Upon ringing the overpriced phone number again I have learnt that they have put a block on my card meaning I can not access my own money and when I asked them for a reason there reply was we dont know. Surely if someones card is blocked the company is duty bound to give a reason. I asked the company how can this be rectified and they sald they needed to see proof of my address which is not a problem to me, But they have sent me a postal address to send the documentation which is absolutely absurd and to make matters worse it can take 7-10 working days for my card to be unblocked and this is bound to actually mean another 3 weeks. The company has a customer services email which is a waste of time as they do not reply. They have a facebook page that again no one replies to. Not happy with the level of service I have received from day one with this company and even unhappier that they have left me with no way of paying my bills or doing any shopping. So if you require easy access to your money then please choose another bank which I wish I had have done from the start. Financial services ombudsman have been informed and I will be proceeding to take this matter a lot further.”

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Posted 7 years ago

“I am quite pleased with card one banking. the staff are very useful when i call. i am still struggling to use the online system. But overall as a bank i am very satisfied with them. i would recommend them to friends and family.”

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Posted 9 years ago

Card One Banking is rated 1.8 based on 88 reviews