Care Club Reviews

Name: Care Club
Address: Park House, Bristol Road South, Rednal, Birmingham
Rating: 4.97

5.0 Rating 673 Reviews

99 %

of reviewers recommend Care Club

Company Reviews

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Metrics

5.0

Based on 673 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0333 241 2686

Email:

reachout@careclub.co.uk

Location:

Park House, Bristol Road South, Rednal
Birmingham
B45 9RH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I strongly advise against using CareClub. My opinion is not based on a single unfortunate incident, but on repeated negative experiences over the course of three years as a customer. First, every single time I booked an appointment and received a text confirmation, no one showed up. This happened on more than five occasions. Even after calling to double and triple check the booking, rearranging my own schedule, and in some cases taking days off work, I was consistently left waiting for an appointment that never took place. I always had to reschedule for a second time. The standard response I received was the same scripted apology: “we can only apologise for the inconvenience.” An apology might suffice the first time, but not the fifth. Second, I was chased for payments for services that were fully covered under my plan, not once but twice. Only after I challenged these requests did CareClub admit the charges were not valid and cancel them. It is unacceptable that the burden was on me to correct their mistakes. Third, whenever I was told I would receive a callback with an update, the call never came. Not once in three years. Without exception, I was the one who had to chase them for information. Finally, they sent out engineers who were unqualified to resolve the issues. On one occasion, another engineer who came afterward confirmed to me that the first one had no idea what they were doing. The only positive I can mention is that the frontline customer service staff were consistently polite and respectful. Unfortunately, their professionalism cannot make up for a company plagued with systemic failures. CareClub repeatedly wasted my time, caused unnecessary stress, and demonstrated incompetence across nearly every interaction. For these reasons, I would strongly recommend staying far away from CareClub.”

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Posted 3 months ago

“Been with Care Club for sometime then found Payment had increased from £9 . 50p.to £12 .50P in Jan 25 with no prior notification of this making me unable to cancel contact before new increase. Now in dispute with C.C over further payments from Feb 25 Beware!”

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Posted 9 months ago

“I provided Abi with £75 for work to my uncle’s property. He never came to Complete the work and has stolen £75. I contacted him many times.”

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Posted 1 year ago

“Subscription trap They don't tell you that the contract renews after 12 months But they renew it anyway and try take you to court if you don't like it Very diseatful Stay away from them”

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Posted 1 year ago

“we had a small leak in the bathroom from the fitted WC so called Care Club and explained the situation. As this was only a small leak we did not need immediate attention and booked an appointment for following day. Engineer rang before attending , came out, leak fixed, happy wife. First class service and well worth the monthly fee.”

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Posted 2 years ago

“Well my first time to use care club and the engineer came and said I need whole new shower ? Well it was not getting hot and every time a plumber came he changed the cartridge which I keep spares in case this happens. He refused to change it saying it will only last a year well a year is better than just leaving ? Refused to return when asked by the office? I was told to get my own plumber as he wasn't going to return. Shocking treatment”

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Posted 2 years ago

“Customer support and plumber both great.Very good advice and very supportive”

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Posted 3 years ago

“Excellent customer service qualities. He was very efficient and knowledgeable. 1st Class! Thank you.”

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Posted 3 years ago

“We’re very happy. Super nice guy and really helpful. Sorted the problem for us. Would highly recommend”

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Posted 3 years ago

“Michael did a great job. He arrived on time and replaced the part in the boiler. He performed the service and left the house clean and tidy. Regards Philip”

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Posted 3 years ago

“As ever, excellent service. I called on Sunday morning and plumber was here within the hour. I would ignore any negative reviews as I have used this service at least 8 times, with excellent communication and repairs.”

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Posted 3 years ago

“Very easy service and no waiting time for job to be done a pleasant engineer”

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Posted 3 years ago

“Very efficient friendly and helpful top engineer job done done perfectly more than happy 😊”

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Posted 3 years ago

“Excellent Plumer from Gray Water. Quietly efficient. Explained everything. Gave me great confidence in him.”

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Posted 3 years ago

“The plumber Phil was brilliant, he called and said he would arrive in 10 minutes, he was friendly, helpful and efficiant and he the problem solved in a short time. Thanks.”

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Posted 3 years ago

“Abi, the engineer, was absolutely brilliant. He attended my flat and his timing worked around my tenant’s availability. I was impressed that he called me to update me as to his movements and that he was 15 minutes away. I was able to pass this on to my tenant. He called me again when he was there. He was very friendly. The job was completed satisfactorily. I’m very happy. Thanks Rightio!”

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Posted 3 years ago

“Having been given a date of two days which was acceptable, i was impressed that i was contacted ten minutes later to inform me an engineer would be at my house within the hour. Excellent service.”

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Posted 3 years ago

“The engineer rang me to let me know when he would be arriving, he was very friendly and helpful, he explained what the problem was and told what he would be doing, he was very good at his job and had excellent customer care”

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Posted 3 years ago

“The engineer was very helpful and obliging. He told me what he had done and how he managed to service my boiler. The engineer said he had cleaned out the burner filter and made sure that the central heating was working properly and efficiently. Thank you.”

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Posted 3 years ago

“Within two hours of my ‘phone call, the Engineer arrived. He quickly ascertained what the problem was, which meant that we now have heating.”

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Posted 3 years ago

Care Club is rated 5.0 based on 673 reviews