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Care Club Reviews

5.0 Rating 673 Reviews
99 %
of reviewers recommend Care Club
5.0
Based on 673 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone
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Phone:

0333 241 2686

Email:

reachout@careclub.co.uk

Location:

Park House, Bristol Road South, Rednal
Birmingham
B45 9RH

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Anonymous
Anonymous  // 01/01/2019
I strongly advise against using CareClub. My opinion is not based on a single unfortunate incident, but on repeated negative experiences over the course of three years as a customer. First, every single time I booked an appointment and received a text confirmation, no one showed up. This happened on more than five occasions. Even after calling to double and triple check the booking, rearranging my own schedule, and in some cases taking days off work, I was consistently left waiting for an appointment that never took place. I always had to reschedule for a second time. The standard response I received was the same scripted apology: “we can only apologise for the inconvenience.” An apology might suffice the first time, but not the fifth. Second, I was chased for payments for services that were fully covered under my plan, not once but twice. Only after I challenged these requests did CareClub admit the charges were not valid and cancel them. It is unacceptable that the burden was on me to correct their mistakes. Third, whenever I was told I would receive a callback with an update, the call never came. Not once in three years. Without exception, I was the one who had to chase them for information. Finally, they sent out engineers who were unqualified to resolve the issues. On one occasion, another engineer who came afterward confirmed to me that the first one had no idea what they were doing. The only positive I can mention is that the frontline customer service staff were consistently polite and respectful. Unfortunately, their professionalism cannot make up for a company plagued with systemic failures. CareClub repeatedly wasted my time, caused unnecessary stress, and demonstrated incompetence across nearly every interaction. For these reasons, I would strongly recommend staying far away from CareClub.
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Posted 1 month ago
Been with Care Club for sometime then found Payment had increased from £9 . 50p.to £12 .50P in Jan 25 with no prior notification of this making me unable to cancel contact before new increase. Now in dispute with C.C over further payments from Feb 25 Beware!
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Posted 6 months ago
I provided Abi with £75 for work to my uncle’s property. He never came to Complete the work and has stolen £75. I contacted him many times.
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Posted 10 months ago
Subscription trap They don't tell you that the contract renews after 12 months But they renew it anyway and try take you to court if you don't like it Very diseatful Stay away from them
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Posted 1 year ago
Well my first time to use care club and the engineer came and said I need whole new shower ? Well it was not getting hot and every time a plumber came he changed the cartridge which I keep spares in case this happens. He refused to change it saying it will only last a year well a year is better than just leaving ? Refused to return when asked by the office? I was told to get my own plumber as he wasn't going to return. Shocking treatment
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Posted 2 years ago
Care Club is rated 5.0 based on 673 reviews