Carlton Leisure Reviews

Name: Carlton Leisure
Address: -, - -, London
Rating: 2.16

2.2 Rating 186 Reviews

29 %

of reviewers recommend Carlton Leisure

2.2

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Carlton Leisure:

Carlton Leisure has been one of the leading travel agents in the UK for over 15 years, offering cheap flights and hotel stays around the world.

They already run successful Press, TV and Radio advertising campaigns and have now extended their reach even further by launching a successful affiliate program with Affiliate Window.

Visit Website

Email:

info@carltonleisure.com

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Carlton Leisure 5 star review on 24th February 2022

Gareth Fitton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely misleading travel agent & total scam. I booked business class tickets but it was not written that it's not exchangeable/refundable (like mist business class tickets). After I call Carlton Leisures, they confirmed that this information in not avaialble online, but you can see it written in small letters on the ticket confirmation, however it is already too late to do anything. First & last time I use Carltn Leisure.”

Helpful Report

Posted 5 years ago

“Would give 0 stars if possible. Avoid at all costs, would never book flights through a third party again. Booked tickets for 3 people for 3 flights totalling £2000. They cancelled our flights, but then apparently couldn't refund us before 8 WEEKS. And charged a £165 UNLAWFUL "admin fee". Serious danger of losing our entire holiday without that refund and they took a chunk out of it for doing literally nothing. Basically a scam? I am sure there'll be some lying PR reply about their 'terms and conditions' (which are illegal btw) or that they 'don't have a record of our booking' but I seriously advise not using them ever. Trying to speak on the phone to get my money back, I was patronized, shouted at and basically bullied into accepting the admin fee so i could get my money back to book alternative flights or lose the holiday. AVOID. Disputed with creditcard and even their legal team said this company was extremely aggressive and they couldn't get my £165 back.”

Helpful Report

Posted 5 years ago

“We got a flight tp Vancouver for my husbamd to go for his petscan. He died very suddenly a couple days before he was due to get his flight.It was such a shock. I emailed tbis company to see they could help me go to vancouver to sort everything out as obvious expenses are alot. That was the end of May this year, I did what was asked and send my husbamds death certificate ...still waiting it is now almost the end of August. Its not like the flight was missed on purpose. I find it disrespectful and diagusting this has taken so long as if it wasnt bad enough I lost my husband”

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Posted 5 years ago

“I wouldn’t even waste my time if I were you. My flight got cancelled and I was told they would be refunding me in 5 weeks.. 6 weeks later I still didn’t have MY money in my account. I was dreading calling this company back because of how rude their staff is. Whenever I called nobody would give their name and they laughed in my face when I was told I want my refund. When I eventually called back, I was told that I need to fill out a form and it would take 5 days to return to me. Now, almost two weeks later I still don’t have my money in my account. After just hanging up with this company and asking for a manager, I’m infuriated. He also laughed in my face. Don’t waste your time, this company gives people the run around and don’t know one thing about customer service. Their staff is not educated on the correct information.”

Helpful Report

Posted 6 years ago

“They've kept my money for over 1 month. They lie non stop. It is the worst customer service experience ive ever had in my life.”

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Posted 6 years ago

“This agency should be reported to travel watch dog and the police for their crime. They systematically robing and giving a nightmare to innocent people.”

Helpful Report

Posted 6 years ago

“Their term and conditions are completely and only to their advantage, and and they are a rip-off if you happen to want to make any changes or amends to their tickets. Better pay a bit more, and get better conditions. never book anything with them!”

Helpful Report

Posted 6 years ago

“Booking with this company was a mistake. Through Skyscanner I booked a ticket that was an Iberia ticket, with legs operated by AA and BA. When missing my first flight due to traffic around LHR, AA sent me to BA (who handle Iberia) and to be able to help me BA needed the help from Carlton Leisure. The person on the phone from Carlton told me bluntly the ticket was already gone, nothing could be done, but he would call me back with a new offer. After an hour I called him back, but he denied promising calling me back (although I have all conversations on tape) and said he could email me some new offers or rebook me for full price on another flight. When I handed him to the BA person at the desk, he claimed something that needed to be done was impossible, when the BA lady confronted him with his lies, he said it was company policy but yes, it was actually possible. Fortunately when calling Iberia as a last attempt, they've managed to rebook me on the next mornings flight. So the "your ticket is gone sir, nothing can be done" was another lie from Carlton Leisure. It took me four hours and Iberia saved the day (and 800 euro). Next time I'll rather pay 300 more for a ticket than deal with Carlton Leisure again.”

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Posted 7 years ago

“Carlton Leisure are not members of ABTA and those considering using this company or its offshoots might like to see a list of complaints compiled at Carlton Leisure Watch. Companies using the same ATOL registration number as Carlton include: A1 Flight Group. 99 Flight A1 flightcentre Business Class Flight Carlton Leisure Corporate Travel Carlton Travel & Tours Dearflight South America Flight Tickets To America Travel Consultants Travels Or I have had issues with refunds following an airline cancelling flights that I had paid for a month earlier and deductions attempted despite Carlton's terms and conditions. I wouldn't say they were rude, but their service and attempts to charge when they have no right to leaves a lot to be desired.”

Helpful Report

Posted 10 years ago

Carlton Leisure is rated 2.2 based on 186 reviews