“I ordered custom checks three to a page, with my logo, they arrived on time and looked great. The stock they were made on was cheap, thin paper, but more importantly the perforation part of the checks was not done well and each time the check would tear.
I called customer service, their service rep was great and assured me that if I got the stander paper with out a custom logo the paper would be better and I would be happy.
The new order came in a few days they are better but not great. Still the same issues. If your getting the three page checks, you might want to look around.
The checks look great and the service was 5 star.”
Hello Lynn,
Thank you for taking the time to share your feedback about your recent experience with us.
We’re happy to hear you liked the design and timely arrival of your custom checks. At the same time, we're sorry to learn about your concerns with the paper quality and perforation. Our checks are printed on 21 LB paper, which meets industry standards, but we understand that preferences can vary and appreciate you bringing this to our attention.
It’s great to know our customer service team was able to assist you throughout the process. Your comments are important to us and will help us continue to evaluate and improve our products.
If you have any further concerns or need assistance, please don’t hesitate to reach out—we’re always here to help.
Best regards,
Carousel Checks Customer Service Team
Hi Bob,
I just reviewed your order, and it appears that it was placed directly through our website. When orders are submitted online, we do not modify any information; it goes straight to our presses for printing.
To make sure you receive exactly what you need, please reach out to our Customer Service Team at 708-613-2452 (Option 1). We will be happy to send you a free reprint of your checks with the corrected information.
Thank you for your order, and we appreciate your understanding.
Best regards,
Carousel Checks
“My complaint is not with the product but with web site and ordering process. I have e ordered 3 times and. I never get what I want because I do not understand check description”
Hello Liz,
I just reviewed your order and sincerely apologize that our website was not as helpful as it should have been. To ensure you get exactly what you need, please contact our Customer Service Team at 708-613-2452 (Option 1), and we will send you a free reprint of the checks you need, at no charge.
For future orders, I recommend placing them directly with our customer service team over the phone, as they can provide immediate assistance and ensure everything is processed smoothly.
Thank you again for your order, and we appreciate your patience.
Best regards,
Carousel Checks
“Checks are good quality and pricing is competitive. Their customer service people are knowledgeable and pleasant and were able to locate an order from several years ago and suggest a substitute since that exact style was no longer available.”
Hello Brad,
I hope this message finds you well. I wanted to follow up on your recent order, which shows as being delivered on Wednesday, October 9th. If you have not yet received your checks, please don't hesitate to contact our Customer Service Team at 708-613-2452 (Option 1). We will be happy to send a new batch to you immediately.
Thank you for choosing us, and we appreciate your business!
Best regards,
Carousel Checks
