“I appreciate that all of my information remained in place and I was able to order starting at the next numbered check! Quicker delivery than expected, great value for product.”
“I have ordered check before with no problem. My last order didn't arrive two weeks after the order was placed. I inquired on their website and someone called the next day saying that orders to Hawaii, Alaska and Puerto Rico were flagged for insufficient postage. The person I spoke with claimed that was not the case. They reprinted my order and said theywould send it out on a different carrier. That took over two weeks to arrive. The worse thing is my initial order is unaccounted for. No communicatio as wether it was sent back or is lost somewhere with my info.
Very poor customer service. I am not odereing from you again.”
Hello Noel
Thank you for your feedback. I’m very sorry to hear about the delays with your recent order.
We did recently encounter delivery issues with USPS, which affected some orders—including those to Hawaii. We’ve since addressed this with USPS to help ensure timely delivery moving forward.
I understand how frustrating this experience must have been, and I apologize for any inconvenience it caused. Please know your security is important to us.
Thank you again for sharing your experience. If there’s anything further I can do to help, please let me know.
Sincerely,
Carousel Checks Customer Service
“Customer service is excellent, however the quality of the replacement self ink stamp is poor.
Cannot read most the bank numbers as they run together. They need to be larger.
I had to throw the replacement away.
The checks would be perfect if the perforation was better as they are quite hard to tear.
Everything did arrive fast.”
“This is the 2nd time that the delivery time was later than estimated even when paying the extra fee for faster delivery. It has been 9 days so far without delivery. It would have been faster using USPS instead of DHL. Won't be using Carousel in the future.”
Hi Ronald,
I hope you're doing well. I just reviewed your order, which was placed on October 30, 2024. It took 2 business days to print your checks, and they left our building on November 4, 2024. Since you selected Ground shipping, which typically takes 6-9 business days, your order was delivered on November 8, 2024 — 4 business days after it shipped, which falls within the expected delivery window.
If you're looking for faster processing and shipping in the future, I would recommend selecting our Plant Rush option, which reduces the production time by 2 days. Additionally, we offer expedited shipping methods for quicker delivery.
Thank you for your order, and please don't hesitate to reach out if you need further assistance.
Best regards,
Carousel Checks
“I ordered custom checks three to a page, with my logo, they arrived on time and looked great. The stock they were made on was cheap, thin paper, but more importantly the perforation part of the checks was not done well and each time the check would tear.
I called customer service, their service rep was great and assured me that if I got the stander paper with out a custom logo the paper would be better and I would be happy.
The new order came in a few days they are better but not great. Still the same issues. If your getting the three page checks, you might want to look around.
The checks look great and the service was 5 star.”
Hello Lynn,
Thank you for taking the time to share your feedback about your recent experience with us.
We’re happy to hear you liked the design and timely arrival of your custom checks. At the same time, we're sorry to learn about your concerns with the paper quality and perforation. Our checks are printed on 21 LB paper, which meets industry standards, but we understand that preferences can vary and appreciate you bringing this to our attention.
It’s great to know our customer service team was able to assist you throughout the process. Your comments are important to us and will help us continue to evaluate and improve our products.
If you have any further concerns or need assistance, please don’t hesitate to reach out—we’re always here to help.
Best regards,
Carousel Checks Customer Service Team
Hi Bob,
I just reviewed your order, and it appears that it was placed directly through our website. When orders are submitted online, we do not modify any information; it goes straight to our presses for printing.
To make sure you receive exactly what you need, please reach out to our Customer Service Team at 708-613-2452 (Option 1). We will be happy to send you a free reprint of your checks with the corrected information.
Thank you for your order, and we appreciate your understanding.
Best regards,
Carousel Checks
“My complaint is not with the product but with web site and ordering process. I have e ordered 3 times and. I never get what I want because I do not understand check description”
Hello Liz,
I just reviewed your order and sincerely apologize that our website was not as helpful as it should have been. To ensure you get exactly what you need, please contact our Customer Service Team at 708-613-2452 (Option 1), and we will send you a free reprint of the checks you need, at no charge.
For future orders, I recommend placing them directly with our customer service team over the phone, as they can provide immediate assistance and ensure everything is processed smoothly.
Thank you again for your order, and we appreciate your patience.
Best regards,
Carousel Checks
