carplatesdirect.com Reviews

Name: carplatesdirect.com
Rating: 4.34

4.3 Rating 1,347 Reviews

82 %

of reviewers recommend carplatesdirect.com

Company Reviews

Metrics

4.3

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

carplatesdirect.com 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chose car plates for quickness as they did express delivery as couldn’t drive the car until I had received them. Ordered on the Thursday but did not get them until Tuesday teatime. Plates are good and what I expected. I struggled getting through as there was a 0 and a o and when confirmation came through I wanted to confirm the correct registration. Spoke on line and phoned numerous times but couldnt get ann annswer, along with emails, after about 6 emails that seemed to be more automated answers until it was confirmed as correct. Had I known all this before hand I would have just ordered local. If you have time to wait, car plates are sufficient for your car.”

Helpful Report

Posted 2 months ago

“I paid for priority next day delivery, seven days on, I am still waiting for delivery. I cannot review the plate, as it is yet to arrive”

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Posted 2 months ago

“Plate was despatched quickly but courier service took 6 days to deliver. I needed the plate quickly and it didn't arrive on time.”

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Posted 2 months ago

“Unfortunately they didn't arrive in a couple of days as staded and checked tracking with EVRI and they had not received them. I followed up but it was on a chat app and they said they would follow up with "the team" felt a bit like AI response so was expecting nothing until Monday as you are not open at weekend. However Saturday EVRI contacted me and said it was about to be delivered and they arrived and I was happy and the plates are good and now on the car but pretty sure they were not express delivery”

Helpful Report

Posted 3 months ago

“New plate ordered for new private reg, quality was good and arrived eventualy but not same day depatch as advertised. Received no reply by email and no one ever answered the phone even after repeated attempts on different days and times. Website clearly states SAME DAY DESPATCH and speedy delivery but in my experience this was not the case. we states 4.9 stars but trustpilot level is 3.6. 3 Stars only as whilst they are good plates and fair cost but the Customer service and website info and ratings is marketing hype and not a reflection on my experience”

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Posted 5 months ago

“Bought the plates direct from carplates paid £9.99 for express delivery took 6 days to arrive I had sold my car and had to go to local motor factor and get some made,messaged carplates and got nonsense,express delivery is not 6 days!!!!!”

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Posted 6 months ago

“Plates look good. Delivery not good, paid £9.99 for express service, took 6 days. They were in an envelope, use 1st class mail!”

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Posted 6 months ago

“Easy to order But trying to make contact with the company after is difficult. No one available to speak to left 3 voicemails and then online chat as was missing the fixing fit I paid for. Was advised on live chat it would posted out in 48 hours 3 days later and still awaiting. Very disappointing”

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Posted 6 months ago

“Asked 3 x for VAT invoice still not recived”

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Posted 7 months ago

“Website is very confusing and limited options. You can never speak to anyone just a online response which I believe it's not ideal for customers.”

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Posted 7 months ago

“The plates are great and well packaged but they took a long time to arrive by Royal Mail so I’d choose express delivery if you’re in a hurry!”

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Posted 7 months ago

“Quick service, decent price and good product but would it really kill you to send 4 black caps with the fixing kit rather than 2? The fixing points on my Ford Puma all land within the black! Emailed them about this but no reply.”

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Posted 8 months ago

“Do not make it clear as to paperwork/ID requirements untila fter payment has been made”

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Posted 8 months ago

“Not the best - quality is "fair" but sadly some of the numerials/letters are scratched, which, for the money, makes them not poor quality. Rather disappoitning.”

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Posted 9 months ago

“Plates good - only issue was desite ordering an hour before timer on webpage the plates didnt ship till the day after & this was the reason i ordered from them”

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Posted 10 months ago

“Plates were fine once they arrived. However I would guard against paying the higher delivery cost of £9.99. By definition the description of the £6.99 delivery cost,..."2 -4 working days", suggests the £9.99 fee might be a 'next day' delivery which is definitely not the case. So in summary, the plates look ok but only pay the £6.99 for delivery.”

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Posted 11 months ago

“We still have not recieved the order yet. The courier company has delayed the delivery and we have not recieved an update of when we will recieve the delivery. Can you please inform the courier comapny Evri that the dlevery is for a bussiness and the opening hours are 8am to 4pm.”

Helpful Report

Posted 11 months ago

“Great product spoilt by incorrect dispatch updates even before the courier had received it. Paid for fast delivery. Took over a week to receive delivery.”

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Posted 11 months ago

“The quality of the plate is excellent, having paid more for next day delivery however I am rather disappointed to have only received it 1 week after placing the order.”

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Posted 11 months ago

“Nothing wrong with the product or service but the website configurator defaults to "custom plates". Despite sticking with the other defaults of standard lettering and as propmted, ensuring the space in the numerals is in the correct place, I obviously missed the little box I should have clicked on to get "legal style" and ended up with illegal plates being delivered without the BS markings. I did email the company to express my disappointment and unfortunately they never even bothered replying.”

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Posted 1 year ago

carplatesdirect.com is rated 4.3 based on 1,347 reviews