“Please Read this before considering purchasing from Cars2***
In 2024 I purchased an Audi TT it’s taken until Feb 2026 to battle the issues out that I received from Cars2 with the Motor Ombudsman on the back of these issues the MO do not take into consideration any of the below issues I faced & I was only credited my return train home journey of £25.
They advertised the car with a full service history, full valet, bodywork good condition & a full tank of diesel, all windows good.
Until I collected the vehicle that’s where the fun started.
Cars2 failed to adhere to the promises made by Justin to myself regarding all the above.
This included not being able to find the service history book, forgot to valet the car which has lots of dog hairs on the back shelving and seats.
The bodywork had very noticeable stone chips on the bonnet where I was told from Justin to get an earbud & touch up with paint myself.
There was a large chip in the centre of the drivers window where i was told it had passed MOT.
And when I got in the vehicle & turned on the engine there was 10 miles worth of diesel in the tank.
I’m still absolutely appalled by the shocking service I was given & there was numerous times where I was ignored by the team at Cars2 they don’t deserve 1 star.”
“I visited Cars 2 Renault in Wakefield and the salesman that looked after me was a young lad called Callum. He had only been working there for 2days but his calm confident manner put me at ease straight away. He couldn’t do enough to help me choose my ideal car. I’m sure he will be an asset to your company for years to come.”
“***Please Read this before considering purchasing from Cars2***
Last week I spent almost £20K at Cars2 Barnsley on a 69 plate BMW 4 series convertible. 2 previous owners, the spec I’d been seeking and very low miles.
Supposedly had a Used car check, MOT and Service on 4/11/25 all done by Cars2 with the mileage at that time being 24,624.
I test drove the car on 22/01/26 and I noted the Sat Nav wasn’t working, Rear Tyres seemed to have low tread and a vibrating noise on acceleration. I was assured all matters would be resolve prior to me collecting.
I was told rear Tyres were minimum 4mm as per their policy.
I ended up telling their mechanics what was causing vibrations as apparently their mechanics could not hear the noise (it was a small broken part) and I was told the Sat Nav would work if I paid BMW £80 for the maps App.
In reality…
2 days after collecting the BMW (mileage now 24,640) it cost me £200 to get the Sat Nav to work, it’s had 25 litres of water drained from the rear panels (£100 cost to me), it has a rear differential leak (£145 to repair) and 3 of the 4 tyres were damaged.
I took the car for an MOT 5 days after I purchased it as I just didn’t trust Cars2 mechanics and it failed!!!!!!!
Cars2 customer service was absolutely appalling. The car was purchased with Goodyear run flats on it… they wanted to pay for a cheap tyres to replace them. I refused and demanded branded tyres.
The battle went on for almost a week and only when I ‘Rejected’ the car FINALLY Cars2 offered me £600 to cover 3 new tyres and the Rear Diff repair.
I ended up paying for the 4th tyre so I’m out of pocket again (£164).
The car itself is a lovely car. It’s the appalling service from Cars2 that’s the issue.
I doubt a decent MOT was ever done and their Used car check must have been done by a mechanic with poor sight and hearing!
I have pointed out to Cars2 that it is a criminal offence to sell a car that is dangerous! See section 75 of the Road Traffic Act 1988 and they Breached the Consumer Act 2015.
The fact they allowed me to drive 134 miles home with dangerous tyres….. (one had a bulge, one has been Ran Flat and one rear tyre was only 2.8mm) is unforgivable and then to resist rectifying the issues leave them behaving worse than a dodgy back street car seller!!
Please Please Please have a good think before buying a car from Cars2.
**Look at the Trust Pilot Reviews**
Sorry to say that I can only describe them as a bunch of cowboys!!”
“Just took away our new MG3 Trophy hybrid
from the Wakefield site. Our salesman was the lovely Mo Asif who gave us a first class service from first meeting him to leaving with our car, even sitting with us before we left making sure we understood how everything worked We will definitely use Cars2 again and hopefully Mo Asif”
“Just bought my second new MG zs car from Wakefield, the salesman Mo Asif gave us a first class service , very happy really nice guy hope he is still there when I come to buy my next new MG, thanks again Mo
Rgds”
“We went to buy a Dacia at a price that was advertised in the dealership, but soon found out the price was incorrect. Apparently, the advert had been up for weeks, yet no one noticed? We were told we couldn’t buy the car at the advertised price.
We then looked at a different spec of car, and that’s when the problems really began:
Application form filled out incorrectly.
They lost the copy of my driving licence.
Car was promised for delivery Tuesday — it didn’t arrive. Then we were told Thursday of the following week.
The day before, we got a call saying the car wouldn’t be ready until November — unless we accepted a different colour, which they could do by Friday.
Throughout, there was a lot of miscommunication within the team, including from the sales manager.
Most of the staff came across as quite arrogant, and overall the process was frustrating and unprofessional.
The only positive in the whole experience was Tom, a young member of staff who had only just started. From the beginning, Tom was supportive, genuine, and helpful. If it wasn’t for him, we probably wouldn’t have bought the car at all. When we finally picked the car up, Tom was the one who dealt with us, and everything went smoothly — the way it should have been from the start.
The other staff should take example from Tom. He’s a credit to the dealership, and the reason this review isn’t 100% negative.”
“In February, I contacted Dacia to enquire about ordering a new Dacia Duster as a 55th birthday gift to myself, funded through my pension. I clearly explained that I would only be in a position to complete the purchase after my 55th birthday on April 12th, once the funds were available – very likely the week commencing April 12t or at the very latest week commencing April 2h1st. Dacia confirmed this timing would not be an issue, so I paid the deposit and placed the order.
Shortly after, I was contacted by Seth at Cars2, who was very reassuring and reiterated that the agreed timeline was perfectly acceptable. We even discussed viewing the car early if it arrived ahead of schedule. At this point I had absolutely no concerns and was reassured by the commitment shown by Seth.
On March 27th, Carl from Cars2 called to say the vehicle had arrived. I reminded him of the prior arrangement and that I was not yet in a position to pay the balance. In my honest opinion he seemed frustrated and raised concerns about VED changes, which I assured him were not a problem for me. I later received confirmation from Dacia that the car had arrived and that a VIN had been assigned. Again at this point I had no concerns.
On April 15th, my funds had cleared, I contacted Cars2 to arrange a viewing and collection - only to be told, to my complete shock, that the car had been sold. Despite all prior assurances that it would be held for me, the vehicle had been released. While both Carl and Seth apologised, they placed the blame on a decision made by Paul the Principal Dealer.
I raised a formal complaint with Dacia, who confirmed that an apology and goodwill gesture would be provided by Cars2. Subsequent to this I did receive a brief apology - but no goodwill offer ever followed. I wasn’t at a loss financially but I don’t think they fully understood the massive disappointment I felt. According to Seth the “good news” is that the new vehicle should be here soon!
Given the lack of professionalism, broken assurances, and overall poor handling of the situation, I cancelled the purchase and have now chosen to go with KIA.
Date of experience: 15 April 2025”
“Warning
I bought a used car from Cars 2 Wakefield.
From day one it had a knocking the vehicle has been in 12 times. The knocking is still there but Cars 2 say because of its age they can’t do anything about it!
So be aware if it comes with a fault and they can’t fix it you be looking at more expense to repair it.
Mr Craig Shepherd on sales at first was very helpful but after my 3rd visit avoided me and ultimately refused to talk to me. A case of I have your money leave me alone.
If you are promised a courtesy car phone up before you arrive at garage. 3 times I turned up to be told someone else had taken it or there was one available.
A very unpleasant and costly experience!!!!!”
“We were well looked after from day one of picking the right car to picking it up and the manager even came out to make sure the man was looking after us witch he was very kind polite and happy to make sure we were ok and happy would highly recommend”
“My husband and I dropped our car off yesterday at Wakefield hyundai garage couldn't remove the velet mode off. A young lady called Jess looked after us , what can I say she was so lovely kept us in the loop at all times she was very well mannered very experienced in customer service, she was a little star and in the end it was Jess that sorted our problem out!
Thank you to all who helped and a very special thank you to Jess
Thank you love xx
Jewels & Shawn”
“Matt and the team were informative and took the time to understand how and when I used my car to offer personal recommendations and practical advice. Brilliant team and service.”
“I ordered a new Dacia from this garage and they were great no fuss.
Ben the salesman could not do enough, because of Internet issues delivery took longer than expected but Ben help me with it all. Very helpful staff in general. Will buy from them again.”
“I just collected my new car from Wakefield. I was looked after by AZ. We had some problems with insurance because the car registration haven’t cleared DVLA but you find how good someone is when there’s a problem. I can’t thank AZ enough he went above and beyond to help with a problem that was really mine not his. If you deal with this company speak to AZ he gets top marks from me”
