“I am altering the Fanancial Conduct Authority about this bank. What ever you do not trust your money with this bank. They took 4 weeks to review the original documents and i had to email the rest because the files were two big. I have emailed them 3 times and had automated responses there times. They keep saying they have not had them, although the last update suggests they have not. I have made 14 calls. Some staff have said they have and managers have apparently escualated the situation. 4 weeks later you still get mixed messages and still no concrete communication on what is going on. It delayed the opening of the business. I had 3 separate messages to say the account is open for deposits. One company send £1762 because we thought it was open and no one can tell me even if they have received the money or what is happening with it. I am still waiting for a managers call back. I have a bank card with two pin numbers. Honestly the bank is a joke. Ready the Google reviews. They can not communicate with the documents department only email them and they do not reply. Save your mental health. I will be posting a youtube blog and putting the calls on social media soon. I have have made a subject access request for the FCA. Please do not waste your time. Your money will not be safe and the customer care is non existent.”
“Unprofessional and time wasters - avoid at all costs
Rang them to start an application for a business account over the phone before receiving a link to a portal to log in with my surname and a password then upload ID to verify my account. I was unable to log in and after ringing I found out my surname had been misspelt by the guy I spoke to (even though it’s in my email address which he correctly spelt). This is something they should have corrected themselves but instead I had to send a letter with the correct spelling and ID which was supposed to be sorted in 10 working days instead of the initial 5. Had I been able to log in to the portal this could have been sorted before starting my job as a courier.
10 working days later I received no email so I had to ring during work hours only to be put on hold for a long time before being told there’d been no progress and to wait another 2 days. Over the next week I kept ringing only to keep going round in circles and when I asked if my letter had even been received they were unsure. My letter somehow turned up after I threatened to cancel my application and only then I was told they were behind schedule by a week due to people being off sick (why didn't they tell me this earlier? Phone calls could take up to 15 minutes!). I eventually cancelled my application and set up an account with another bank which got sorted in less than 24 hours.
Due to their incompetence I have missed out on my first pay day and I may miss the next. This is by far the worst customer service I have ever had, there seems to be a lack of communication between their departments and some of their staff need to have a look at themselves. Disgusting company and undeserving of a single star.”
“Rated 1 out of 5 stars
Cashplus is scam
Cashplus is scam !
Pre - Action Protocol - Letter Before Claim
our Ref: Account No; 27111325
With reference to the above given details , you failed to give us any reasonable notice for holding our monies without any lawful excuse. We believe that you have used dirty trick to hold our monies as you were notified by our new bank " Lloyds" that the account and funds are arranged to be transferred to our new account , so you decided to use old school dirty trick to withhold our monies without any reasonable excuse and block the transfer. We spoke to customer services our 10 different phone calls and they asked us to fill a form via link which we have but no formal notice was received before blocking the account.
Customer service is useless , do not know anything .
Acting against FSCS guidance and we are issuing a claim to get our monies back , as the only we had from our tenants, as our regular source on income . We have 3 kids and they holding our monies so we can not even buy our normal kids essentials. We have to beg for our money , its our regular rental income from our tenants , not thousands of pound or drug money . We have absolutely legit business with 5 years of established limited company .
kind regards”
“It still baffles my why this kind of institution is allowed to operate openly in the UK...this is broad day light scam...I have provided all required documents to Cashplus, yet the refused to enable my account or close and refund my money . I and 3 other friends are in the same mess...CASHPLUS RELSEASE MY FUNDS”
“They closed my account without reason. I was told it’s s “business decision”. Could not access my funds for several weeks, as the bank illegally cut off all access to my funds immediately.
According my personal experience I can only very strongly advise to stay away from this institution.
I requested to review their bank license and filed a case with RESUC•ORG this cybersecurity attorney literally helped me recoup my investment in full.”
“Cashplus has frozen my business account which has over £10,000 in it. They initially said it was for security reasons and needed me to answer a few questions which I have done. They are now holding my funds and will not give me a date as to when I will receive them.
My business that is due to launch soon is an online clothing line which decided to produce clothing to be distributed free to children displaced by the recent earthquake disaster in Turkey; a number of friends and family donated funds towards the production of the clothing, only for Cashplus to place a freeze on the account.
I have provided all of the information required by Cashplus to them and they took the decision to close the account. I don't take issue with this as they are entitled to do so and I would rather bank with one of the major banks anyway as Cashplus does not offer many of the features the major banks do and their customer service is shoddy to say the least. We also received lots of calls from friends and family stating that they had tried to make a payment into the Cashplus account only for it to be rejected by their bank as Cashplus is known to be an online bank used by fraudsters! Cashplus is clearly not ideal for use as a business account or even a personal account where regular payments will be received into the account.
Having provided Cashplus with all of the information requested and subsequently bank details for them to transfer the balance of the closed account to, having already held the funds for over two weeks, they are now stating that the transfer of funds could take up to 30 days! They are also refusing to refund payments to those who have made them into the account. This is absolutely scandalous behaviour from a truly shoddy excuse for a 'bank'.
While it may be easy to set up a Cashplus bank account, don't put yourselves through the inevitable hassle, difficulties and problems that you will face using a Cashplus account.”
“Restricted my business account and locked my card and balance over an email they failed to send to me 3 times….. Still waiting a reply, called up today (and every day for the past 2 weeks) to close my account you refused, I’m still out of work, no more money left to help me live, I have bills to pay, can’t fuel up the van all in the middle of a cost of living crisis, everyone’s refusing to help me, I’m emotionally and physically drained from this ordeal I can’t do it anymore, I just want my account closed and my money moved over. Never again will I join cashplus or recommend it to a friend, awful company, shocking customer service, will emotionally drain and humiliate you before proceeding to help, p.s cashplus don’t bother replying to me on this review with your copy and paste reply’s my 10 year old little cousin can better, you know my number, call me.”
“You are not covered for fraud with this bank. If you get scammed, you are on your own. Dont bother emailibg the senior team, they wont get back to you after 6 emails.”
“Appauling service. Lost £350 because they didnt act quick enought to stop a merchant from scamming me and others. Sent 5 emails in 5 days to their top management and no reply. I would not recommend this bank.”
“I was the victim of a telephone scam last week and have lost over a thousand pounds as a result. I reported this scam to Cashplus immediately, and feel they have shown no empathy towards me. In fact they made me feel like I was the one who had done something wrong, asking why I hadn't challenged the caller. They are refusing to refund me, and to make matters worse, they have sent my replacement bank card using the Royal Mail who are on strike, so I have no idea when it will arrive. That means I am getting into more debt putting all of my bills onto a personal credit card. Appalling service, Cashplus are penalising me for a crime which was not my fault.”
“Lack of urgency, information and advise when acting on genuine fraudulent activity. No action taken and lack of advice given at the time of notification, over £7000 fraudulently claimed and ALLOWED to be taken from account, even after informing them of false/fraudulent payments. We informed the bank on the sunday night within minutes of notification of fraudulent activity. Payments were still pending on the monday. We had to contact the fraud team OURSELVES again, 72 hours passed before any fraud team actioned our claims, by then it was too late. Therefor unable to claim money back from vendors. Formal complaint raised, police informed as well as the vendors,,,,, waiting out on complaint, if unhappy with outcome after 15 days then will have no choice but to involve the ombudsman.”
“Extremely poor
Today is the 20th Sept 2022. I called CashPlus on 25th August regarding funds that did not get credited to my account. "Dan" told me an email would be sent to confirm this, as CashPlus does not accept Euro payments from Andorra. I chased this up on 2nd Sept, and "Teegan" apologised for the email having not been sent, and said this would be rectified. On 9th Sept, I called again and spoke with "Peter" who said CashPlus don't send emails, but would ensure a letter explaining the situation would be sent to my home address. On 14th September, I spoke with "Max" who confirmed no letter had been sent. He apologised and said a manager would call me within 2 working days and get an email plus a letter sent to me. Today, as mentioned, is 20th September. I spoke with "Ben", who said he would escalate this case to his manager, who is basically too busy in a meeting to talk with me.
What I need to know is why does a bank take so long to send an email or a letter to a customer?
Extremely dissatisfied with the poor customer service from CashPlus.”
“Fee are bloody extortionate
Was saving up and had £20 in fees over 2 month period
Rip off now so called a bank banks don't charge you like this stay clear hate to think how much fees I've paid in a couple of years, pay in £2 fee spend £1 fee transfer money £1 fee dormant fee £5 , replacement card fee £5”
“as of the 6th of December, I have been unable to login to my account. Was told on Monday, Wednesday and Thursday they were having sistem problems and I.T.
were sorting it out. I was told to keep trying. On Friday was told my account was on hold, asked for what reason, was told there was nothing on my files.
Was told i would get a call back.
Phoned Cash Plus today and was totally fobbed off. I'm getting no joy, just go around in circles.
I will not recommend this bank to anyone.”
“My account has been frozen for over a week phoned up customer service and was told you can't even cancel your account to get your money back because you need a bank account so they can transfer the money into I haven't got one basically I've been muged”
“After this they closed my account stating this is their statutory right. Obviously, I will appeal this to the financial ombudsman just to ensure it is reported all to the relevant authorities the way they are behaving. I will update you in probably months when the ombudsman sheds their light on their unprofessionalism and lack of care and courtesy. It is probable that my account is closed due to public expression of how they have treated me.”
“After this they closed my account stating this is their statutory right. Obviously, I will appeal this to the financial ombudsman just to ensure it is reported all to the relevant authorities the way they are behaving. I will update you in probably months when the ombudsman sheds their light on their unprofessionalism and lack of care and courtesy. It is probable that my account is closed due to public expression of how they have treated me.”
“Froze bank account during a pandemic. Look on trust pilot they've done it to hundreds of others. Beyond disgraceful, will not close the account and let me transfer MY business funds elsewhere. Going to ombudsman and court if necessary.”
