“PLEASE READ IF YOU ARE CURRENTLY ACTIVE WITH CASH PLUS Avoid at all costs if you are planning on joining. We are a family ran interiors company in the midst of an account shutdown. We have been SUPERFLUOUSLY communicating with someone from the account team via email as the matter is now required to be kept in writing. They do not deal with this on the phone, which in itself beggars belief. We have threatened action against the company and we are now waiting for our funds to be transferred into an alternative bank account, this process is going to take 28 days. I suggest that ALL people with a bank account with this business send a letter requesting immediate transfer, they cannot hold your money. We used a financial led service to regain control. I recommend all do this as a matter of urgency.”
“BANK TO AVOID AT ALL COSTS, WORSE THAN IF IT HAD THE BUBONIC PLAGUE
It is a bank that in its advertising boasts of being a High Street Bank, and in 4 minutes you can have the account.
It's true, I was 5 minutes late, I can forgive you for that.
Being a foreigner opening a company in the UK, I followed the advice of my accountant and after making a couple of inquiries on the Internet, after having obtained the company number from Companies House, I applied like any other person.
I actually filled out the application, and five minutes later I already had an account number. I thought, how fast the procedures are in the UK, compared to my country of origin.
Next, I think it is normal for anyone who is opening a company in the UK, you inform both your accountant and the insurer of your Liability Insurance of said bank account number, and finally to the recruitment agency for which you are working to credit the invoices you issue into said account.
Wanting to do things right, I chose the business account with a cost of 9 GBPs per month to do a Credit Builder.
I made the transfer from my personal account that is in a different entity, and after a couple of days I received the aforementioned debit card at my home. Meanwhile, I downloaded the app to my smartphone, and I also took care of having access via the Web.
So far so good. A day later I receive an SMS. Your account has been blocked. You need to provide proof of address. I also receive an email with the same subject, with a link where I can upload the required documents, the normal thing, or so I thought, two documents to prove identity, and two additional documents for proof of address.
I usually have my documentation scanned so I attached it to said link, thank you and it may take up to 5 workdays to examine said documentation.
And this is when you hear that the trap for the unwary has been closed around you without you knowing it, because you have started a company, which if I may use the example is like being inside a vehicle that is traveling at 200 mph, and suddenly They tell you that they will remove the wheels until the documentation has been examined, but at the same time the vehicle continues in motion, that is, you completely lose operational control of the company.
You let a reasonable period of days pass and you notice that since you uploaded the documents, there has been no feedback of any kind from Cashplus. You start to see ways to contact them, and after browsing the different pages of their website everything goes through their customer service number by phone.
As a foreigner, in a face-to-face conversation you always have more room to communicate, but when you call their call center, you suddenly find yourself in the middle of an English pronunciation test.
Until call number 15, was when I managed to pass their security test for the first time, because the operators assured that my pronunciation was not adequate and that I did not pass the test, but at the same time the English spoken by the different operators left a lot to be desired.with well marked accents.
I have been sending documentation like an idiot, having said documentation rejected arguing that it did not pass their draconian conditions for them to admit a scanned document.
I had to use a professional scanner at maximum resolution to get my EU driver's license admitted on the third attempt.
Every time you call they only know how to answer that you look on their website at the list of documentation they accept and "WHAT CONDITIONS EACH OF THE DOCUMENTS PROVIDED MUST MEET".
It has been exasperating the amount of time I have wasted with this bank, which is still a supplier, and which has withheld money from me for an invoice paid by my client, to which I cannot have access as long as I do not get overcome their "security checks".
In the country in the world with greater interconnection and study by government authorities and British banking entities about the digital footprint that each individual generates in their daily lives, it turns out that CashPlus, even though it has access to said information to collate the documentation that is required of me, at the same time it uses a methodology typical of the s. XIX, totally outdated by 2023 in the 21st century.
I've had my account blocked for 20 days now. Conclusion I created a business bank account in Revolut, within 24 hours it was operational and I have been able to receive payments from my clients and be able to pay the first installments of the direct debits that I had first debited in CashPlus.
The time so unnecessarily wasted, in fruitless calls, in sending documentation via email and postal mail, and the employee writing this review, deeply annoys me.
Avoid CashPlus at all costs and do like me and go to Revolut to open the bank account. I hope this review is useful to you when you are reading it, because based on reviews of this style is how users can protect ourselves from these types of companies that use bad tricks to capture unsuspecting people like me on this occasion.
Obviously I only aspire to be able to access the account to recover my money and close the happy bank account in CashPlus.”
“Cashplus closed our account the Friday before Christmas, with no warning in advance. There was no communication and still to this day have given no reason as to why our business account was closed. We had 75k in the account which we still have no access to. They wouldn't even tell us the remaining balance when asked over the phone.
It has caused huge problems for us as a business, having been now almost a month without a business bank account. I have had to personally borrow over 80k in order to pay staff wage over the Christmas period, rent and suppliers invoices. If I had no access to these funds privately, our business would simply would have ceased trading, solely due to the disgusting treatment from Cashplus.
Their lack of accountability, communication and humanity is shocking.
Never trust your money with these criminals!”
“AVOID!!!!!!!!AVOID!!!!!!AVOID!!!!!!!!!AVOID
PLEAS do not risk your money by trusting the cash plus bank. Holding you money in street will be safer than cash plus. I’m going to the bankrupt because of cash plus. They just blocked my account 15,20 days ago for no reason. And they asked for the documents which I uploaded first when i opened the account.they could so easy ask for documents without restriction the account.I uploaded the documents 10 working days ago.still no response.
The only way to speak the cashplus is customers service number. And the are the weakest customers service you can imagine. They don’t give you any information. They tell you they have no power to do any action. If you talk too much they will terminate the call. I called them 100 time they didn’t allowed me to speak with manger . Every time they told me a different reason. Manger is not in office . He left 2 min ago. He is sick , he is in meetings and …..
the only word i heard from customer service was we advice you to wait. Without any emotion.
Exactly same as the automatic computer response.
I have 20 employees, they call me every day. And they asked for last three week wages because it’s Christmas time and they have family to support during Christmas. Some of them just sent me the VIDEO OF their children in the Christmas time they have no tv to watch and nothing to eat . And they think I don’t pay them their wage’s because of myself. I told them my situation with cashplus and they said I’m laying. I will loose my company in few next days.a company which i work on for 5 year days an night . And i will loose it because the cashplus need more time to review your documents. THATS A LAY. There is nothing to review. They just want to use your money for month or more and they will get too much benefit and they will give you your money back. I will lost £200000 company worth in next few days because of nothing. Can you believe this?😁😁😁 IAM BEGING YOU TO DO NOT TRUST CASH PLUS. They don’t even care if you loose company or even if you or your children dies. They only see your money and they can use it. I called them one time i told them my son gonna die because I don’t have money to surgery . They said SORRY WE ADVISE YOU WAIT . 😁😁😁i hope the people supporting each other and close their accounts with cashplus . This will be sample for all other bank to dont take the people life from them because they have the power to do it .and they can do anything they like because you sign 45 pages of term and condition which take 2 days to read and nobody read it. And even if you read and choose to don’t sign it you can’t get any accounts from any bank . So you have no choice you have to sign it. PLEASE CLOSE YOUR ACCOUNTS !!!!!!!!!!!!!!!!!!!!!!!!!PAY ATTENTION!!!!!!!!”
“Please Be Aware - READ THEIR REVIEWS CLOSELY
It seems from Twitter, Trust Pilot and Google reviews the common occurance is:
1. Open account issue cards give online access via App.
2. Request further info / ID and lock the account / Cards / and App access.
3. Customer Services are powerless to help, though are decent to speak to 70 percent of the time, they will tell you its with another team.
4. Wait several months and if you are lucky you will get access again.
5. THIS IS NOT AN ISOLATED CASE. CHECK THEIR REVIEWS.
You will have zero access, help or empathy from them. Be assured of that.
I finally got access here is my last e-mail into the abyss of their complaints e-mail system:
Now please CLOSE THE ACCOUNT, I have withdrawn my funds.
I will not accept or pay any charges you may add in future.
I see that you do this same tactic to many people and cause a lot of unnecessary suffering and stress. We have monitored all the Twitter complaints, Trustpilot and Google complain reviews and I can only hope, for the good of other potential victims, the existing petition against you is successful.
I will now pursue compensation for the distress your organisation has caused futhermore have contacted BBC Radio 4 - You and Yours Team who will hopefully investigate Cashplus Bank AKA - Advanced Payment Solutions Ltd. I see many people have written to Martin Lewis also regarding your tactics.
I will no doubt get a (probably automated) Cashplus response detailing some legislation they hide behind.
Be warned people, please be warned.”
“Blocked my account. Reason for was I.D verifications which was done many times as requested x2 proof address x2 I.D and now reaching near to a month still blocked and no access to my business account which has impacted my business. I will strongly not recommend cash plus and be careful as they are changing cash plus to a different name”
“This is with out a doubt the worst outfit I have ever come across.
DO NOT UNDER ANY CIRCUMSTANCES OPEN AN ACCOUNT WITH THEM UNLESS YOU ARE PREPARED FOR THEM TO STEAL YOUR MOENY.
WORST ;BANK' EVER”
“My business account for SecuresIT Limited has been restricted for over 2 weeks. We have an investor waiting to transfer money but can't! How can businesses operate when we can't pay bills or accept payments? My account is in credit and has never been overdrawn. This is legalised fraud! I have reported Cash Plus to GB News! I suggest everyone who is experiencing the same contact GB News ASAP
Kindest regards
Jon”
“AVOID AVOID AVOID opening an account with Cashplus ( cash minus ) they make it very easy to open an account and when you start using it and there is funds in the account they just freeze your account for no reason without even notifying you and customer service are useless . They are thieves gangsters and fraudster . The authorities should close these bank it’s making thousands of people’s lives miserable by freezing their accounts and stealing their money. Take my advice and never even consider opening an account with them.”
“DO NOT USE this Bank. CASHPLUS should be closed down, being such an abusive entity, calling themselves a "bank". What a JOKE.
I've been with them for more than 2 years now, and I'm using them to receive my student finance money, and to live, commute, carry on with daily student life. Yesterday, on the 08.04.24 I was supposed to receive a payment and they've said the maximum balance limit has been exceeded? so I could not receive the funds. I wasn't even aware there is such a limit, which is very weird. I've called customer service, and they've said they've made the request for raising the balance limit and everything is going to be ok following this request. And today while trying to access my funds, I've noticed the account has been blocked. Earlier when I've called the customer service, they weren't able to explain this, all they've done was to send me off to read the terms and conditions. What's surprising is that there are 3 sets of terms and conditions for personal accounts. They weren't clear on which one I was supposed to read, and neither were they clear to point out why they've blocked my account. This is highly abusive and untrustworthy. I will never use digital banks again. Best to stick to the high street banks, as at least they don't block your account for no reason. I need my money and cannot access my account. This is shambolic. I will go to court with this. Cashplus is rubbish.”
“If I could I would give 0 stars, Cashplus Bank are incompetent and should not be allowed to function as a bank. Horrible customer service, this bank doesn’t have a fraud department working from 20:00 on Fridays until Monday 9:00 am meaning if you need help with any fraud situation they won’t help you( so you are alone) also they won’t help at all with the situation so you loose your money. As a small business you need security and this bank doesn’t offer that.
In my case of being a victim of fraud Cashplus didn’t help me at all, and made me feel like it was all my fault.”
“SCAM! AVOID! AVOID! AVOID! They have been reported to the ombusdman, newspapers, watch dog uk and there are numerous petitions to get this company shut down. THEY STEAL YOUR MONEY. We got together a small group of new buisness and investigated by opening genuine accounts and crediting them. Sure enough they were all frozen and funds stolen without any explanation. They will say its for security / money laundering checks/ technical difficulties however this is a lie. Once they have your documents and 10 working days have passed its as if the account never existed and your money is gone. The customer services are horrendous. Its very to easy to open an account with them so please be careful and don't use this bank. They are commiting Fraud and soon will be shut down!”
“Avoid Cashplus at all costs, unless you want Bad mark with credit reference agencies. Since Last August 23, Cashplus have failed all round to take ongoing payments as set up.As usual blaming the customer. I have now Notified Financial Ombudsman, As Cashplus not fit for purpose. Also considering contacting local M.P To get Cashplus Bank closed down.AGAIN AVOID.”
“AVOID AVOID AVOID WORST EXPERIENCE EVER
I have had my cashplus account for a few months on the 17th of October my account was frozen for more ID (same as what I used to open the account with!)I sent the documents they ask for the same day they froze my account. I was told it would be solved within 10 working days, today is now the 27th November. I have not had any access to my money I have recently started this small business from home but haven’t been able to take any payments for over a month! Everyday it’s being escalated.. escalated to who? Because if this was the case this would have been sorted weeks ago, John the manager there needs a new role he clearly don’t have a clue how to manage these sort of problems! Customer services are a waste of space and just keep repeating and say the same thing! I am going to make sure I go above and beyond to get this sorted YOU HAVE STOLEN MY MONEY!!!!! My next step is going to the newspapers and financial ombudsman because your complaints team are as good as customer services!!! AVOID AT ALL COSTS!!!!!!
HOPE YOU CASH PLUS TEAM ARE WARM EATING YOUR DINNER WHILE MY 2 children under 5 years old are laying in bed freezing cold with no tv too watch because I can’t pay my bills because of you!!!!!!!!”
“Dear all, please do not bank with cashplus, they are corrupt and they restrict your account and hold your money HOSTAGE, as someone mentioned below lets all team up and attack them together as they can not keep getting away with this, I have created an email 'runcle898@gmail.com' please email here if you are a victim of their scam of holding your money and investigating for 6-12-24+ weeks without providing you with any info, together we can find the address of their Director Rich Wanger and cause disruption to his life the way cashplus disrupted ours, we can find out their workplace address and protest 'juststop oil style'. I am confident we can get 100+ people affected together and send a mass complaint to the financial ombudsman, we can not allow them to get away with what they are doing, together we are stronger and will be harder to bully and ignore. LETS FIGHT BACK!”
“Froze bank account during a pandemic. Look on trust pilot they've done it to hundreds of others. Beyond disgraceful, will not close the account and let me transfer MY business funds elsewhere. Going to ombudsman and court if necessary.”
“Do Not Trust Them With Your Money. They GIVE Companies Money from your Account even if you have not Authorized it. They BLOCK your card when you go on holiday leaving you unable to pay bills at restaurants etc and they have serious problems communicating with customers and do not even have an email address leaving you having to call a PREMIUM phone number. NEVER EVER OPEN AN ACCOUNT WITH CASHPLUS.”
“Please please I advise to anyone to know dealing with a Cashplus. I had a business with them for two years and seven months and they stopped my account and I’ve got £8000 in my account and it’s been blocked for no reason they just use my money and they don’t give me the money back as well, they are online. They try to take money from anyone they can do. They will do the business with you for a few years and after that they will block you please, please do not go there.”
“Dear All, CASHPLUS BANK is a SCAM
i got stolen 22 000 pounds from my personal account with them without any reason!!!
Just like that.
After weeks of emails they just replied that i have to contact Financial Ombudsman Service to get an answer. CRAZY:!
How is possible that the LAW in UK does not take any action? You need to acquire a financial license to be authorized from the UK Government to stole money to people ? Amazing. IF YOU HAVE MONEY WITH CASHPLUS , PLEASE TAKE ALL YOUR MONEY BEFORE THEY FROZE YOUR ACCOUNT WITH ANY EXCUSE AND YOU GET STOLEN.”
