cashplus.com Reviews

1.1 Rating 69 Reviews
3 %
of reviewers recommend cashplus.com

Write Your review

Tell us how cashplus.com made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
cashplus.com 2 star review on 24th March 2024
Christina Ong
Anonymous
Anonymous  // 01/01/2019
omg omg the worst bank ever period
Helpful Report
Posted 2 months ago
Unexplained sudden account closure, no reason given retained funds, very disreputable, avoid at all costs
Helpful Report
Posted 3 months ago
SCAM! AVOID! AVOID! AVOID! They have been reported to the ombusdman, newspapers, watch dog uk and there are numerous petitions to get this company shut down. THEY STEAL YOUR MONEY. We got together a small group of new buisness and investigated by opening genuine accounts and crediting them. Sure enough they were all frozen and funds stolen without any explanation. They will say its for security / money laundering checks/ technical difficulties however this is a lie. Once they have your documents and 10 working days have passed its as if the account never existed and your money is gone. The customer services are horrendous. Its very to easy to open an account with them so please be careful and don't use this bank. They are commiting Fraud and soon will be shut down!
Helpful Report
Posted 3 months ago
AVOID!!!!!!!!AVOID!!!!!!AVOID!!!!!!!!!AVOID PLEAS do not risk your money by trusting the cash plus bank. Holding you money in street will be safer than cash plus. I’m going to the bankrupt because of cash plus. They just blocked my account 15,20 days ago for no reason. And they asked for the documents which I uploaded first when i opened the account.they could so easy ask for documents without restriction the account.I uploaded the documents 10 working days ago.still no response. The only way to speak the cashplus is customers service number. And the are the weakest customers service you can imagine. They don’t give you any information. They tell you they have no power to do any action. If you talk too much they will terminate the call. I called them 100 time they didn’t allowed me to speak with manger . Every time they told me a different reason. Manger is not in office . He left 2 min ago. He is sick , he is in meetings and ….. the only word i heard from customer service was we advice you to wait. Without any emotion. Exactly same as the automatic computer response. I have 20 employees, they call me every day. And they asked for last three week wages because it’s Christmas time and they have family to support during Christmas. Some of them just sent me the VIDEO OF their children in the Christmas time they have no tv to watch and nothing to eat . And they think I don’t pay them their wage’s because of myself. I told them my situation with cashplus and they said I’m laying. I will loose my company in few next days.a company which i work on for 5 year days an night . And i will loose it because the cashplus need more time to review your documents. THATS A LAY. There is nothing to review. They just want to use your money for month or more and they will get too much benefit and they will give you your money back. I will lost £200000 company worth in next few days because of nothing. Can you believe this?😁😁😁 IAM BEGING YOU TO DO NOT TRUST CASH PLUS. They don’t even care if you loose company or even if you or your children dies. They only see your money and they can use it. I called them one time i told them my son gonna die because I don’t have money to surgery . They said SORRY WE ADVISE YOU WAIT . 😁😁😁i hope the people supporting each other and close their accounts with cashplus . This will be sample for all other bank to dont take the people life from them because they have the power to do it .and they can do anything they like because you sign 45 pages of term and condition which take 2 days to read and nobody read it. And even if you read and choose to don’t sign it you can’t get any accounts from any bank . So you have no choice you have to sign it. PLEASE CLOSE YOUR ACCOUNTS !!!!!!!!!!!!!!!!!!!!!!!!!PAY ATTENTION!!!!!!!!
Helpful Report
Posted 3 months ago
I have 3 business accounts with cash plus for my shops they suddenly blocked my all account without any reason when i call customer service they say we dont know legal team gonna contact u for this 1 month till now nobody’s responded me i have lost some of my payments which come from card terminal because they saying its been transferred and I cannot access my account i had 20 direct debits all of them have been cancelled i have to pay the charges for that in my account more then 10k is stuck i need the money for stock because it’s Christmas time and cash plus don’t care
Helpful Report
Posted 3 months ago
Scum, unhelpful, they blocked our account for3 weeks for no reason each time we talking to them on the phone they saying we can’t give you the reason why or at least give as a reason. All they saying lying
Helpful Report
Posted 3 months ago
Avoid Cashplus at all costs, unless you want Bad mark with credit reference agencies. Since Last August 23, Cashplus have failed all round to take ongoing payments as set up.As usual blaming the customer. I have now Notified Financial Ombudsman, As Cashplus not fit for purpose. Also considering contacting local M.P To get Cashplus Bank closed down.AGAIN AVOID.
Helpful Report
Posted 4 months ago
Please Be Aware - READ THEIR REVIEWS CLOSELY It seems from Twitter, Trust Pilot and Google reviews the common occurance is: 1. Open account issue cards give online access via App. 2. Request further info / ID and lock the account / Cards / and App access. 3. Customer Services are powerless to help, though are decent to speak to 70 percent of the time, they will tell you its with another team. 4. Wait several months and if you are lucky you will get access again. 5. THIS IS NOT AN ISOLATED CASE. CHECK THEIR REVIEWS. You will have zero access, help or empathy from them. Be assured of that. I finally got access here is my last e-mail into the abyss of their complaints e-mail system: Now please CLOSE THE ACCOUNT, I have withdrawn my funds. I will not accept or pay any charges you may add in future. I see that you do this same tactic to many people and cause a lot of unnecessary suffering and stress. We have monitored all the Twitter complaints, Trustpilot and Google complain reviews and I can only hope, for the good of other potential victims, the existing petition against you is successful. I will now pursue compensation for the distress your organisation has caused futhermore have contacted BBC Radio 4 - You and Yours Team who will hopefully investigate Cashplus Bank AKA - Advanced Payment Solutions Ltd. I see many people have written to Martin Lewis also regarding your tactics. I will no doubt get a (probably automated) Cashplus response detailing some legislation they hide behind. Be warned people, please be warned.
Helpful Report
Posted 4 months ago
AVOID AVOID AVOID WORST EXPERIENCE EVER I have had my cashplus account for a few months on the 17th of October my account was frozen for more ID (same as what I used to open the account with!)I sent the documents they ask for the same day they froze my account. I was told it would be solved within 10 working days, today is now the 27th November. I have not had any access to my money I have recently started this small business from home but haven’t been able to take any payments for over a month! Everyday it’s being escalated.. escalated to who? Because if this was the case this would have been sorted weeks ago, John the manager there needs a new role he clearly don’t have a clue how to manage these sort of problems! Customer services are a waste of space and just keep repeating and say the same thing! I am going to make sure I go above and beyond to get this sorted YOU HAVE STOLEN MY MONEY!!!!! My next step is going to the newspapers and financial ombudsman because your complaints team are as good as customer services!!! AVOID AT ALL COSTS!!!!!! HOPE YOU CASH PLUS TEAM ARE WARM EATING YOUR DINNER WHILE MY 2 children under 5 years old are laying in bed freezing cold with no tv too watch because I can’t pay my bills because of you!!!!!!!!
Helpful Report
Posted 4 months ago
Very poor and basic...can never pay card of with my debit card as it always declines, when I doo transactions with cp cc it asks for a signature and you can't even sign the back, you can not look or request a pin in the app, avaliable credit is never correct the list is endless. Only one good thing was I got an excellent credit limit for my score
Helpful Report
Posted 4 months ago
Unacceptable Service and Account Handling by Cash Plus Business Bank I am writing this review with immense frustration and disappointment in the services rendered by Cash Plus Business Bank. My recent experience with your bank has been nothing short of a nightmare, leading me to strongly advise others to avoid your institution at all costs. My ordeal began with an email from your bank requesting three copies of proof of address documents. While I understand the necessity of verifying documents, I was shocked to discover that my account had been frozen without any prior warning. This abrupt action by your bank has had severe repercussions on my business operations. Due to the account freeze, I am unable to receive payments from clients, pay my employees, handle VAT returns, or pay commercial rent. This has not only disrupted my business activities but also jeopardized my company's reputation. The financial and reputational damage caused by this issue is immense and unacceptable. I have repeatedly contacted your customer service for assistance, only to be given vague promises about a "team" that will review my information and respond. However, this response has never materialized, leaving me in a state of limbo and uncertainty. Furthermore, the handling of my official complaint has been equally appalling. It was simply passed on to this elusive team, which is a stark deviation from standard banking practices where an independent team reviews such matters. This approach shows a lack of transparency and accountability on your bank's part. It is appalling that a financial institution, which should be a pillar of trust and reliability, exhibits such a lack of professionalism and competence. Your bank's "disgusting stalling practices" and apparent ineptitude in handling customer issues have not only caused me significant financial harm but also strained my business relationships. I urge you to take immediate action to rectify this situation and review your internal processes to prevent such incidents in the future. Businesses rely on their banking partners for smooth financial operations, and your bank's current practices are far from meeting these basic expectations. I'm beginning to suspect that Cash Plus might have other reasons behind the numerous accounts they've frozen, as evident from the reviews I've come across. If you've had your account frozen by them under the guise of an "address check," I'd be interested to hear from you. Please reach out and share what type of business you operate. This information could be vital in understanding the broader context of their actions. Update: One full week after the documents were submitted they asked for the same documents again because my driver's licence wasn't issued in the last 3 months. Absolute nonsense. (That would be the suitable timeframe they are referring to in their automated response below.) I've submitted a complaint to the financial ombudsman for refusing to respond appropriately to my complaint and emailed my complaint to my MPs. A company like this aren't fit to hold a banking licence when they are clearly interfering in people's businesses without cause.
Helpful Report
Posted 4 months ago
its not a bank. its A SCAM. If I could give zero stars, I would. My experience with Cashplus Bank has been abysmal, causing me not just financial harm but also immense frustration and disappointment. As a new business owner, I opened an account with them, hoping for a reliable banking institution. Instead, I was met with a nightmare scenario. My first and significant business transaction of £4,990 was inexplicably withheld by the bank. Their justifications were vague and their demands for documentation were absurdly invasive, severely straining my business relationships. The incompetence didn't end there. My account was blocked and restored without my knowledge, a fact I only discovered when trying to understand why my transaction was mishandled. The final blow came when I learned that they had unilaterally decided to return the funds to the payer. This action, taken without my consent or any forewarning, has not just left me financially crippled but also betrayed and helpless. Their customer service was a mockery, offering nothing but empty apologies and no real solutions. I am left with no choice but to seek legal action, a path filled with anxiety and uncertainty, all because of Cashplus Bank's irresponsible and uncaring treatment. This bank has not only failed me as a customer but also shattered my trust in what a banking institution should represent. I urge anyone considering Cashplus Bank to stay away. They have shown a complete disregard for customer care, ethical practices, and basic decency. This isn't just poor service; it's a complete abandonment of responsibility and a total lack of empathy for their customers' plight. Rating: ⭐ (1/5 stars) - Only because I can't go lower.
Helpful Report
Posted 4 months ago
As per all the other reviews, my advice would be to use a proper bank. Cashplus communication & empathy is non-existant. My account was frozen on the 10th of October without notice or explanation. Numerous calls into customer services gained zero, as I was fobbed off each time. I was even told I was not allowed to complain as the freezing of accounts is within their T&Cs. I said that is fine, I understand, however let me speak to the relevant team so we can get to the bottom of it. NOTHING. My account was un-frozen on the 10th November, again without notice, apology or explanation. I cannot even learn from them why they took such drastic action. In the meantime, all DDs bounced and we couldnt take payments from clients. We had to set up an account with a proper bank and move all DDs and explain to clients what had happened. What is sad I feel is that they still have not contacted me throughout this, and it just doesnt feel right that in this day and age in the United Kingdom (not Russia or China) a bank can bring a small business to its knees and say literally, nothing. AVOID.
Helpful Report
Posted 4 months ago
AVOID THIS BANK AT ALL COST IF YOU WANT TO STAY IN BUSINESS READ THE SMALL PRINT. TOTALLY USELESS CUSTOMER SERVICES WHO DEFLECT AND APOLOGISE BUT CAN DO NOTHING TO SERVICE CUSTOMERS EMERGENCY NEEDS DUE TO THEIR LACK OF CARE FOR YOUR MONEY OR REGARD FOR YOUR WELLBEING OR BUSINESS INTERESTS Froze my account for absolutely no reason and when asked if there was security breach, they said "no security breach" But the email they sent and froze the account was that they need to verify my identity with 4 proofs of identity and address. After pulling that together and sending. Customer Services have no record of receiving as its not their department and cannot even tell you the department to speak to and don't have a name or number for you to phone to try and speed things up. Operator just continually apologises and said they can only message internally and have no access to your account. Do not care if your business can loose its liquidity because they freeze your account and dont give a reason and can't talk to anyone to resolve. In their terms and conditions they deflect all responsibility. they say it can take upto 10 working days to get back running again "Shocking" cant pay wages or suppliers or ret tax you name it. Your Business basically would cease to be able to Trade at a whim of this "Bank"and you cannot speak to a soul who can actually sort things out or help. This is not Stewardship of your money or affairs. This is Daylight Robbery of your ability to function as a business and that of your employees to have their wages paid timeously and securely and be able to pay your debts on time. Surely this should not be allowed to happen in this day of technology. Meantime I have to wait to hear by whatever means they also cannot let me know or tell me who will contact me or process the paperwork sent. So you are effectively out of business because of their ammature actions which they refute responsibility for as its in their terms and conditions they are not to blame for anything. 10. Blocking your card and access to your account 10.1 We may suspend or restrict your access to your account, suspend or restrict the use of your card, cancel your card, or refuse to issue or replace your card, if: (a) we suspect that your account or card is being used in an unauthorised, illegal or fraudulent way; (b) we are concerned about the security of your account or card; (c) we need to do so to keep to relevant law; or (d) the agreement between you and us has been cancelled as described in section 15. 10.2 If we take any of the actions shown above in clause 10.1, if possible, we will tell you by phone or email, giving our reasons, unless the law or any reasonable security measure prevents us from doing so. If it is not possible to give you notice of the action, we will tell you as soon as possible afterwards. 10.3 We will restore your access to your account or unblock your card as soon as reasonably possible after the circumstances giving rise to the action no longer apply. We will tell you when we have done this. 14.6 We will not be liable for:(a) business interruption; or (b) loss of income, reputation, goodwill, business opportunity or anticipated savings; or (c) any loss or damage which does not stem directly from us breaking these terms and conditions. 14.7 We will use reasonable efforts to make your card, Online Banking and our Mobile App available to you, but we will not be liable to you for any loss or damage arising if they are unavailable at any time, or if access to them is interrupted. 14.8 Other than the losses we are not liable for (set out in clauses 14.4 to 14.7 above), and liability we cannot limit or deny (see clause 14.3), our maximum total liability to you under or in connection with these terms and conditions is limited to £1000 in any 12-month period.
Helpful Report
Posted 5 months ago
they close and freez your account for techincal issue and then they say is for your own security , fraud and scammers , never again use this fraud bank
Helpful Report
Posted 5 months ago
Disgusting they have froze my account with my business money even though I completed my extra information ! And no one is talking to me on the phone
Helpful Report
Posted 5 months ago
BANK TO AVOID AT ALL COSTS, WORSE THAN IF IT HAD THE BUBONIC PLAGUE It is a bank that in its advertising boasts of being a High Street Bank, and in 4 minutes you can have the account. It's true, I was 5 minutes late, I can forgive you for that. Being a foreigner opening a company in the UK, I followed the advice of my accountant and after making a couple of inquiries on the Internet, after having obtained the company number from Companies House, I applied like any other person. I actually filled out the application, and five minutes later I already had an account number. I thought, how fast the procedures are in the UK, compared to my country of origin. Next, I think it is normal for anyone who is opening a company in the UK, you inform both your accountant and the insurer of your Liability Insurance of said bank account number, and finally to the recruitment agency for which you are working to credit the invoices you issue into said account. Wanting to do things right, I chose the business account with a cost of 9 GBPs per month to do a Credit Builder. I made the transfer from my personal account that is in a different entity, and after a couple of days I received the aforementioned debit card at my home. Meanwhile, I downloaded the app to my smartphone, and I also took care of having access via the Web. So far so good. A day later I receive an SMS. Your account has been blocked. You need to provide proof of address. I also receive an email with the same subject, with a link where I can upload the required documents, the normal thing, or so I thought, two documents to prove identity, and two additional documents for proof of address. I usually have my documentation scanned so I attached it to said link, thank you and it may take up to 5 workdays to examine said documentation. And this is when you hear that the trap for the unwary has been closed around you without you knowing it, because you have started a company, which if I may use the example is like being inside a vehicle that is traveling at 200 mph, and suddenly They tell you that they will remove the wheels until the documentation has been examined, but at the same time the vehicle continues in motion, that is, you completely lose operational control of the company. You let a reasonable period of days pass and you notice that since you uploaded the documents, there has been no feedback of any kind from Cashplus. You start to see ways to contact them, and after browsing the different pages of their website everything goes through their customer service number by phone. As a foreigner, in a face-to-face conversation you always have more room to communicate, but when you call their call center, you suddenly find yourself in the middle of an English pronunciation test. Until call number 15, was when I managed to pass their security test for the first time, because the operators assured that my pronunciation was not adequate and that I did not pass the test, but at the same time the English spoken by the different operators left a lot to be desired.with well marked accents. I have been sending documentation like an idiot, having said documentation rejected arguing that it did not pass their draconian conditions for them to admit a scanned document. I had to use a professional scanner at maximum resolution to get my EU driver's license admitted on the third attempt. Every time you call they only know how to answer that you look on their website at the list of documentation they accept and "WHAT CONDITIONS EACH OF THE DOCUMENTS PROVIDED MUST MEET". It has been exasperating the amount of time I have wasted with this bank, which is still a supplier, and which has withheld money from me for an invoice paid by my client, to which I cannot have access as long as I do not get overcome their "security checks". In the country in the world with greater interconnection and study by government authorities and British banking entities about the digital footprint that each individual generates in their daily lives, it turns out that CashPlus, even though it has access to said information to collate the documentation that is required of me, at the same time it uses a methodology typical of the s. XIX, totally outdated by 2023 in the 21st century. I've had my account blocked for 20 days now. Conclusion I created a business bank account in Revolut, within 24 hours it was operational and I have been able to receive payments from my clients and be able to pay the first installments of the direct debits that I had first debited in CashPlus. The time so unnecessarily wasted, in fruitless calls, in sending documentation via email and postal mail, and the employee writing this review, deeply annoys me. Avoid CashPlus at all costs and do like me and go to Revolut to open the bank account. I hope this review is useful to you when you are reading it, because based on reviews of this style is how users can protect ourselves from these types of companies that use bad tricks to capture unsuspecting people like me on this occasion. Obviously I only aspire to be able to access the account to recover my money and close the happy bank account in CashPlus.
Helpful Report
Posted 6 months ago
This bank is al the biggest scamming bank iv ever known, currently holding , £21777 of my money with no idea when or if I will get it back. Please avoid at all cost.
Helpful Report
Posted 6 months ago
Cannot log in,,, an no 1 answers the phone......
Helpful Report
Posted 7 months ago
Dear all, please do not bank with cashplus, they are corrupt and they restrict your account and hold your money HOSTAGE, as someone mentioned below lets all team up and attack them together as they can not keep getting away with this, I have created an email 'runcle898@gmail.com' please email here if you are a victim of their scam of holding your money and investigating for 6-12-24+ weeks without providing you with any info, together we can find the address of their Director Rich Wanger and cause disruption to his life the way cashplus disrupted ours, we can find out their workplace address and protest 'juststop oil style'. I am confident we can get 100+ people affected together and send a mass complaint to the financial ombudsman, we can not allow them to get away with what they are doing, together we are stronger and will be harder to bully and ignore. LETS FIGHT BACK!
Helpful Report
Posted 7 months ago
cashplus.com is rated 1.1 based on 69 reviews