“Lack of urgency, information and advise when acting on genuine fraudulent activity. No action taken and lack of advice given at the time of notification, over £7000 fraudulently claimed and ALLOWED to be taken from account, even after informing them of false/fraudulent payments. We informed the bank on the sunday night within minutes of notification of fraudulent activity. Payments were still pending on the monday. We had to contact the fraud team OURSELVES again, 72 hours passed before any fraud team actioned our claims, by then it was too late. Therefor unable to claim money back from vendors. Formal complaint raised, police informed as well as the vendors,,,,, waiting out on complaint, if unhappy with outcome after 15 days then will have no choice but to involve the ombudsman.”
“Extremely poor
Today is the 20th Sept 2022. I called CashPlus on 25th August regarding funds that did not get credited to my account. "Dan" told me an email would be sent to confirm this, as CashPlus does not accept Euro payments from Andorra. I chased this up on 2nd Sept, and "Teegan" apologised for the email having not been sent, and said this would be rectified. On 9th Sept, I called again and spoke with "Peter" who said CashPlus don't send emails, but would ensure a letter explaining the situation would be sent to my home address. On 14th September, I spoke with "Max" who confirmed no letter had been sent. He apologised and said a manager would call me within 2 working days and get an email plus a letter sent to me. Today, as mentioned, is 20th September. I spoke with "Ben", who said he would escalate this case to his manager, who is basically too busy in a meeting to talk with me.
What I need to know is why does a bank take so long to send an email or a letter to a customer?
Extremely dissatisfied with the poor customer service from CashPlus.”
“Fee are bloody extortionate
Was saving up and had £20 in fees over 2 month period
Rip off now so called a bank banks don't charge you like this stay clear hate to think how much fees I've paid in a couple of years, pay in £2 fee spend £1 fee transfer money £1 fee dormant fee £5 , replacement card fee £5”
“as of the 6th of December, I have been unable to login to my account. Was told on Monday, Wednesday and Thursday they were having sistem problems and I.T.
were sorting it out. I was told to keep trying. On Friday was told my account was on hold, asked for what reason, was told there was nothing on my files.
Was told i would get a call back.
Phoned Cash Plus today and was totally fobbed off. I'm getting no joy, just go around in circles.
I will not recommend this bank to anyone.”
“My account has been frozen for over a week phoned up customer service and was told you can't even cancel your account to get your money back because you need a bank account so they can transfer the money into I haven't got one basically I've been muged”
“After this they closed my account stating this is their statutory right. Obviously, I will appeal this to the financial ombudsman just to ensure it is reported all to the relevant authorities the way they are behaving. I will update you in probably months when the ombudsman sheds their light on their unprofessionalism and lack of care and courtesy. It is probable that my account is closed due to public expression of how they have treated me.”
“After this they closed my account stating this is their statutory right. Obviously, I will appeal this to the financial ombudsman just to ensure it is reported all to the relevant authorities the way they are behaving. I will update you in probably months when the ombudsman sheds their light on their unprofessionalism and lack of care and courtesy. It is probable that my account is closed due to public expression of how they have treated me.”
“Froze bank account during a pandemic. Look on trust pilot they've done it to hundreds of others. Beyond disgraceful, will not close the account and let me transfer MY business funds elsewhere. Going to ombudsman and court if necessary.”
“Awful experience- lost huge sums to fraud where other banks impacted by the same event protected me. Slow to respond and failed to investigate my complaint fully.
When complaint escalated to Ombudsman, were initially slow to respond and then presented more evidence eleven months after initial complaint and after the Ombudsman found in my favour.
Abysmal service would avoid at all costs.”
