“I believe it is misleading for both your letters and staff to not mention VAT has not been included eg.' OK Mr Rankine that will be £186.93. How would you like to pay?' then the policy schedule arrives a few days later for £ 224.31! I will check other companies next year and will no doubt find someone cheaper for the year ahead willing to offer a loss leader hoping I will simply accept the inevitable increase on renewal.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Renewal docs. had a couple of mistakes ie wrong Birthday and wrong start date. A quick phone call remedied the situation but the mistake could have caused serious problems for me if I had not spotted them and I had had to make a claim. Otherwise all OK. Steve Stockwell.”
“The people at Castle Cover are always pleasant and usually accommodating in terms of reducing premia! I like that! They are also not overly pushy in trying to sell you something else! I like that too.”
“Having two letters confirming acceptance with policy details is a little confusing . The receiver tends to spend time seeking any differences. As far as I can tell, there were none. One such letter is sufficient.”
“The initial quote from go compare changed quite significantly when I went onto your web site. Although the cover provided meets my requirements and so I proceeded with the transaction.
Some confusion with validating no claims bonus, I was asked to confirm by sending in my previous quote, which had to be returned within 14 days or the quote would be invalid, but then had a later e-mail that said that it had been verified independently.
Which e-mail was correct ?
I am happy to get all the background documentation by e-mail but I really think that the Insurance Certificate should be provided as a paper copy in the mail.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Very helpful staff when I got through [lines always very busy].
Why do I have to query the amount quoted EVERY year, only to get it reduced straight away? This is tedious, and obviously unnecessary if the quote can be reduced so readily. It drives everyone I know mad.”
“Very pleased with my cover
The one thing I think was wrong was the additional
£10 I had to pay to have It sent to my house
A cost I did not have to pay when I renewed my car Insurancwith Churchill
Mr R Collier”
“Obtains the quote was clear and prompt but I found completing the information and the payment was hard work. I got there eventually. I haven't had any feedback as to how the changeover is going -do I have to contact my previous insurer or do you doitfor me? I needtoknow this. PK”
