“Good service except that it took three phone calls before the correct documentation was sent to confirm that the policy had been renewed in February 2016, by a credit card payment over the phone, to cover the following twelve months. This was frustrating as I renew the policy on behalf of my elderly father, who understandably wishes to see the documentation confirming that he has the cover he requires.
I understand that the problem was due to Castle Cover migrating to a new computer system. However, full and comprehensive acceptance testing should have been carried out prior to implementation.”
“I have my car and house insurance with CC I found it easy to set up and monitor. The only criticisms would be the 24% levy on spreading the payments, and unfortunately year by year increases in premiums even though I have never claimed. But that seems to be the way with all insurance companies!!”
“My annual motor insurance quote arrived which as usual had been increased by quite a substantial amount. Having received two other motor insurance quotes which were much lower I telephoned Castle Cover. I spoke with Peter and explained the situation. After a short while he came back with a much more acceptable quote. Consequently I'm still with Castle.”
“The price for my home contents insurance was very competitive and included a really good level of cover. The staff member dealing with my renewal was very helpful and professional. The only negative, despite the phone to renew was a free phone number, it took 15 minutes before my call was answered.”
“I was a bit disappointed to learn that my premium had risen substantially this year as although I made a claim last year for accidental window glass breakage, this was the only claim I have ever made. I was told that was the cost and it appeared to be a take it or leave it response.”
“Obviously insurance is a very competitive industry and it is not so much of a hassle to gain comparison's these day's . Therefore it is imperative to keep in line with the competition. Please ensure Castle Cover keep their eye on the ball.”
