“The lady who dealt with my renewal was friendly and professional ..I think however that on line renewal should be available to all policy holders not just those taken out after a particular date...however can't fault the courtesy of the staff”
“I had excellent service and was able to negotiate a really good rate for this year which covers all our house and contents. We have an outbuilding which needs extra cover and this policy is flexible to cover those needs.
Thank you”
“As in previous years, everyone I have dealt with at Castle Cover during my renewal process this year has been professional, helpful and friendly, answering all my questions clearly. The renewal process has as usual been easy and done in a timely manner. Better still, when the renewal agent was busy and unable to take my call, it was picked up by overflow staff who took my number promising a call back as soon as the agent was able to do so and that call back was received and received quickly. A now pretty unusual experience in my experience with many other businesses.”
“It is a pleasure to talk to somebody who knows what they are talking about and is pleasant without having the feeling you have to fit the "script" The person I spoke to didn't mind explaining points and spent time to ensure I understood your company is good to do business with”
“I had a quick look round at so called introductory offers for my house insurance before Castle Cover contacted me this year and the "special offers" still didn't manage to beat the quote for my renewal with CC.
I can honestly say that I recommend CC to all my family and friends for a whole host of reasons, not least because of the great customer service (this year provided by Mike), and the value that CC gives.
To sum up in three E's: Easy. Efficient. Excellent!
Thank you Castle Cover.
M.N.Plowman.
PS...Free next year?...lol”
“A good company to deal with, competitive prices and that's why I stay. They supply all I need at the right price.
Excellent staff who are very helpful and it was down to them that I changed over in the first place.”
“Excellent service from the customer service person who dealt with my application (Andrew?). I would recommend Castle to my friends and family. Thank you.”
