“I think I should discuss my needs in more detail the next time I review. My circumstances don't change much from year to year but there are matters such as home security, outside buildings etc that maybe I should raise.”
“The renewal policy was sent in plenty of time for me to confirm that it is the best deal I could find, building confidence and trust in your service.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“The initial quote from go compare changed quite significantly when I went onto your web site. Although the cover provided meets my requirements and so I proceeded with the transaction.
Some confusion with validating no claims bonus, I was asked to confirm by sending in my previous quote, which had to be returned within 14 days or the quote would be invalid, but then had a later e-mail that said that it had been verified independently.
Which e-mail was correct ?
I am happy to get all the background documentation by e-mail but I really think that the Insurance Certificate should be provided as a paper copy in the mail.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“When I received a renewal letter I found a cheaper quote on a "compare" website. I then phoned & told your company but was told my renewal premium couldn't be changed. Fair enough - so I've switched to save money!!!”
