“Phoned up to make a small claim, found out we are no longer insured with them, for 1year 4months, they say they wrote to us to say they will no longer insure us as they have stopped doing the over 50 insurance ! The only claim in 10yrs with them was a hearing aide, my husband is fanaticle about insurance policies, if they had written such a letter to us he would have phoned them on receipt of the letter instantly, over a week now as yet they have not got back to us, and we are still not insured. Is this a fair way to treat loyal customers ?”
“Very poor! Paid by direct debit and sold car part way through year. Received a letter stating I needed to pay a final charge, with no further explanation or breakdown.
Emailed to ask for details (insurance balance/admin fee) and heard no further. A month later (with no further communication from Castle Cover) I started receiving calls from a debt recovery firm. It turns out they had passed the debt on!
Complete lack of communication, would never use or trust again.”
“VERY POOR i decided to insure with ageas through these people ,i have in the past with no problems but this time i had a badly trained opperative that had no idea what he was doing ,i rang off to hopefully speak to a second male at castle cover , hopeless in the end i spoke to a third male that was polite and knew his insurance , was helpfull.
Castle cover train your phone opperative they are rude slow uninformed , surely it will cost you custmers, im insured with you for 12 mnths but next year i look elswhere.”
“Quote for this year's house insurance - doubled in price. Never claimed since commencement of policy. Have gone to "A Spokesman Says" and got the same policy for £9.79 instead of 276.29 - Appalling”
“What a bunch of money ???? grabbing so and sos
Don't use really DONT USE . If you have a claim good luck they will try every trick in the book ???? not to pay out ONCE AGAIN DONT USE”
“I have been very happy with Castle however i have not ever made a claim for house insurance but the thing that annoys me is when i am due to renew they always give me a hiked price which annoys me when i am renewing,, and when i complain most of the time they will drop the new price to get my business, the ones who do not i go elsewhere. J.J.”
“Absolutely appalling company with a very poor customer service. Expect the worst if you ever have to make a claim, I have first hand experience of this. They will try every trick in the book not to pay out. I had roof damage caused by probably the strongest winds for years, described as a Hurricane, Castle employed a 'surveyor' who described the damage as 'wear and tear' and not caused by the 60mph winds! Be warned, do not use CASTLE INSURANCE.”
“Tried to register online,to upgrade my policy, their registration site would not accept my
policy number or the renewal policy number, so i phoned them.
The person who answered tried to register my details but had the same results as i did
she the asked her college for advice a few minuets later she said that i had to purchase
the renewal policy so that i could register it. NOT BEING STUPID i asked if i PURCHASED the policy with the same number and registered it would it work ?. she replied yes,
Again NOT BEING STUPID i said i already have a policy with a number with castle why dose that not register ? her reply, i don't know. QUESTION ? how do you know the renewal policy number will work. reply i don't.
CASTLE COVER you need to get your act together, get your registration site working so that policy holders CAN access it and your customer services Know what they are talking
about.”
“Very unhappy. Have had reasonably priced home insurance with CastleCover for several years and suddenly this year's quote has literally doubled, though nothing has changed and we have never made a claim. I phoned to check if this was a mistake but they were unable to come anywhere near last year's quotation. Very disappointed.”
“Had a very bad experience with a water supply leak. Initially I was informed that I was covered then when another leak appeared in the same place told me I was not covered.
Not happy with the lack of communication.
Much more I could mention.
Would not recommend this company”
“Absolute disgrace, didn't send a letter or email to say insurance had gone up by £200, you are thieving scum bags and you will be getting reported. Please no one use this company”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Warning to others DONT pay by annual direct debit if you find a better quote for the next year and don't tell them they automatically take their fee which will be higher than the previous year and then charge you £50 to cancel plus the number of days the policy has been in date before you realise you are paying 2 insurance policies. Nothing you can do hard way to learn, so be warned feels like sharp practice to me. I did try to argue the toss but to no avail, made me feel that I was trying to not pay insurance which I found rather insulting as I have never been without insurance. So I wont be using them again for any insurances.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
