“very poor shoddy customer service no renewl docs sent price up by 100percent from last year. on phone and all they say is sent by e mail and letter posted obviously not.then they have the cheek to charge you 50 quid to try and cancell and then ask for a months payment as well dont think so me self .will never use again and will be reporting them to fso for bad practice and also insurance body”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Good service except that it took three phone calls before the correct documentation was sent to confirm that the policy had been renewed in February 2016, by a credit card payment over the phone, to cover the following twelve months. This was frustrating as I renew the policy on behalf of my elderly father, who understandably wishes to see the documentation confirming that he has the cover he requires.
I understand that the problem was due to Castle Cover migrating to a new computer system. However, full and comprehensive acceptance testing should have been carried out prior to implementation.”
“Staff have no attitude towards helping , are rude and have no customer interest. Staff do nothing to help and have an attitude of take your business elsewhere if you don't like what I say. Bad customer service”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Had to try too many times to pay by phone. Tried on line but kept coming up against errors. Eventually paid by cheque, would have been helpful to have a payment slip with original paperwork.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“I am still disgusted that an organisation like Castle admits it failed to send me an insurance renewal notification, effectively leaving me uninsured! This was blamed on "a computer error" - this doesn't stand as an excuse in 2016 - maybe 20 years ago!
I did renew this year for convenience - but my confidence in your company has been severely shaken - if there is a repeat of this type in the future I will cease my dealings with your organisation.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“I always get excellent,helpful friendly service when I contact the Castle covers office, when renewing my policy.I like the personal touch. Many thanks.”
“Castle Cover have sent me a letter today to tell me my Motor Insurance will be renewed in three weeks with an increased premium, no telephone call or discussion. I will be looking for alternative quotes before I allow them to implement this high handed action.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
