“Efficient, helpful and not bad prices. Staff always peasant and cheerful on the telephone, things happen when they say they will, hence I now have been a customer for several consecutive years.”
“I had forgotten to renew my home insurance and rang 6 days after my renewal date. When I rang a was put through to the wrong department 3 times one of these was even the wrong company. Fortunately the person that rang me back the next day was very helpful and sorted me out quickly as my main thought at this time was to change companies.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“There have been considerable delays in getting hard copy paperwork to me of over 10 working days - this is totally unacceptable and have raised this with Castle Cover and they blamed Royal Mail !! . I was also badly misquoted on the initial quote offer for rental property by over £80 and had I not queried this and had a revised telphone quote Castle would have lost the business. The staff member handling this apologised for the obvious mistake.”
“Chose this insurance for my elderly mother. Very helpful in letting me manage her policy on her behalf. They understand the need for family members to assist elderly relatives.”
“I have my car and house insurance with CC I found it easy to set up and monitor. The only criticisms would be the 24% levy on spreading the payments, and unfortunately year by year increases in premiums even though I have never claimed. But that seems to be the way with all insurance companies!!”
“Renewing policy was easy. Disappointing to find that even having made no claims for several years, premium was up by about 20%, but this year, I was too busy to get multiple quotes.”
“My annual motor insurance quote arrived which as usual had been increased by quite a substantial amount. Having received two other motor insurance quotes which were much lower I telephoned Castle Cover. I spoke with Peter and explained the situation. After a short while he came back with a much more acceptable quote. Consequently I'm still with Castle.”
“Easy & very efficient when setting up my new car insurance. Hopefully you will be able to help with our house insurance when it becomes due at the end of April.”
