“easy to contact and talk to--able to discuss areas of cover---have been client for number of years---- so far I have never have to make a claim--- if so I trust there will be no diffulties.”
“I have found my dealings with your company have been handled very well. I would like to make a small suggestion to you. How about a printed card with all the telephone numbers for the various departments, that one could be having to search through paper work for. It is the last thing you need when you have an emergency.
It would be so simple just to look on the fridge door and find the numbers instantly available.
Trust you will give it some thought, and put me top of the list if you do.
Thanks.”
“I have been with Castle Insurance for a number of years now its quick and easy to
renew policy and they will always look into getting you a competitive price. Any
claims are dealt with efficiently and the staff are always friendly/”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“VERY HELPFUL AND INFORMATIVE REPRESENTATIVE UNDERSTOOD MY REQUIREMENTS AT A RESONABLE PRICE.SATISFIED CUSTOMER FOR THIS YEAR.SEE WHAT NEXT YEAR BRINGS?”
“can find more excuses not to pay a claim than you can think of.that is not covered
despite saying that i wanted full cover.would never insure with them again.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Have renewed with Castle Cover this year, as we had to make a claim last year for one of my husband's hearing aids.We were fully compensated right away, and have only praise for the way the matter was dealt with.
E.Green Waltham Forest”
