“Staff are always very helpful and never try to get you to accept things that you do not want or need.They always try to make sure that you take cover that is best for you, regarding your personal situation. Altogether Castle Cover is the one for me, this is why i have been with them for several years . I expect they will stay the same for many more years to come.
Many Thanks
Henry Wapshott”
“NO PROBLEM RENEWING MY INSURANCE, QUOTE CAME , TELEPHONED TO ACCEPT. JOB DONE. I HAVE BEEN WITH CASTLE FOR A FEW YEARS NOW, AND I HAVE NEVER HAD A PROBLEM EVEN OVER A FREEZER CLAIM. WELL DONE CASTLE”
“I called Castle and asked why my premium had gone up so much from last year and asked if anything could be done to have a discount on the requested premium.
The Castle representative on the phone checked with his superior and they agreed to give me a discount because I had been with the Company for a few years.
This was very much appreciated”
“I have been a loyal customer in recent years and phoned to discuss the 'Proposal'/Quote received from them. I explained my position clearly to the sales person and she checked how she could identify better value for me and after a short delay there was a compromise towards where my price point was.
I was happy to confirm the renewal as the sales girl nearly met my situation on price.
I was happy with her helpful attitude.”
“As my renewal date is fast approaching the best thing you can do for me is to give me a very good renewal quote, in the next week or two, I am due to renew towards the end of February.
I have had good service from you in the past and depending on your next quote look forward to continuing having our contents insurance with you for another year. However if I am able to get a better/cheaper quote for a new foro old policy that also cover accidental ruin/damage to furniter/carpets/electricals, eg televion, freezer contents, than of course I will have to consider it in compression to the one from yourselves. So I do expect a very good quote from yourselves to cover all the above, plus to take into. Account that I have been a very good customer over the time I have been with you and havenot made a claim on any contents insurance policy fotpr the past fourteen years.”
