CatFlaps.co.uk Reviews

Name: CatFlaps.co.uk
Address: 3 Small StreetSt Philips, Bristol
Rating: 4.69

4.7 Rating 2,818 Reviews

93 %

of reviewers recommend CatFlaps.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 2,818 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0117 971 9922

Email:

info@catflaps.co.uk

Location:

3 Small StreetSt Philips
Bristol
BS2 0SQ

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CatFlaps.co.uk 4 star review on 25th February 2017

David Pugh

CatFlaps.co.uk 5 star review on 4th February 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plastic screws and one broke on insulation. The magnetic strip at the bottom is not strong, one bit of wind and the flap blows open and all you get is a cold draft from the back door. Sorry but I would not recommend this product.”

Helpful Report

Posted 7 years ago

“The screw holes are too close to the inner edge of the frame which risks crumbling away from whatever it is fixed to. The lack of an external flap means that rain and snow will collect in the entrance, which is undesirable for me as well as my cats! This was not apparent on the advert. On a more positive note, it is quite sturdy”

Helpful Report

Posted 7 years ago

“I don't know if it's just because the cat flap is new but when it's open it doesn't swing and close it just stays open, so when the cats coming back in she has problems as its not fully closed.”

Helpful Report

Posted 7 years ago

“We fitted the micro chip cat flap to keep next doors cat out but since fitting the rogue cat has been in. This is due to the green tab that would normally always be in the lock position allowing our cats microchip only to release, being in the down position on occasions and not popping back up.”

Helpful Report

Posted 8 years ago

“Ordered on web said 2 days after a week emailed back with no response. 10 days later rang to be told it was not in stock but would be with me wednesday. That was the last day in the house beofre i moved and it never turned up that day. As i no longer live at the address bo idea if it was ever sent ot not.”

Helpful Report

Posted 8 years ago

“Took too long to despatch, 4 days is rubbish”

Helpful Report

Posted 8 years ago

“I have canceled the order but l still got it last week. I dont know why. never got refund”

Helpful Report

Posted 8 years ago

“The item was sent to the wrong address as a mixture of two addresses were Written on the parcel and driver could not find the house . And secondly Wood grain finish was ordered but grey delivered , by this stage could not Be bothered to return the item so poor on all fronts !!!”

Helpful Report

Posted 8 years ago

“Item arrived in a very battered box- it looked second hand!! Packaging very poor for the price I paid for the item. Tried to call to complain but no answer or voicemail service. Although item is ok I won't use this company/website again.”

Helpful Report

Posted 8 years ago

“Communication is really bad. We emailed and called and couldn't get an answer as to when the product would be delivered. For an online business it was slow.”

Helpful Report

Posted 8 years ago

“I ordered my cat flap in November and have been waiting for it ever since. I have emailed the company for help, rang for assistance but on all occasions had no positive response. I have got in touch with Yodel who tell me they have picked it up from the company but it is at the Bristol depot , this was 23rd November and I can't get anyone to help me receive my purchase.”

Helpful Report

Posted 8 years ago

“I ordered a Dog Flap on 1st December and it actually arrived 18th December - 3 weeks of wind howling through my back door. It would have been more expensive to have bought it locally, but I would probably saved on my heating bills. Only plus is that Customer Services (Matt) was extremely helpful and efficient.”

Helpful Report

Posted 8 years ago

“It took a long time for our order to arrive and we will be returning it as we had to source a new one in the mean time. We also were not informed that the original parcel had been lost by Yodel until we enquired as to the delay. Poor communication and service.”

Helpful Report

Posted 8 years ago

“For some reason the catflap doesn't close on entry or exit which is still allowing the stray cat to come in and pester my cat. The flap seems rather stiff and not 'flapping'.”

Helpful Report

Posted 8 years ago

“Very difficult to programme, so far my cat has not not been able to use, either stays locked or continually flashes, cannot trust to leave unlocked whilst out incase cat cannot get back in!”

Helpful Report

Posted 8 years ago

“excessively long delivery time”

Helpful Report

Posted 8 years ago

“We are quite disappointed by the quality of the product not by the delivery. We bought the same some years ago but when we came to change the flexible flap it was slightly shorter and therefore it stays open especially when it's windy. We are extending the kitchen and because of this problem we had to buy a new cat-flap to avoid the problem of the wind. This is already bad enough. On top of this we have discovered that the rigid flap that closes it now it's made of plastic, while before it was metal. Fortunately we have the old one because I fear this one won't last very long. It's much worse quality. So we wouldn't recommend this make.”

Helpful Report

Posted 8 years ago

“I found your website extremely difficult to fathom out and I was only using it as my behaviourist insists that I get this type of harness through you. At the moment I am unable to make this harness fit my dog so will have to wait till the behavourist can adjust it for me. I have read your instructions which are fine - I think my dog shape is difficult when fitting harnesses - he is a crossbred.”

Helpful Report

Posted 8 years ago

“Took ages to get here because you use Yodel who are hopeless. Now fitted, they're not working properly. I asked a question about this and you responded by wondering if I was I'm stupid enough to try to force the cat flap into a hole too small for it. I've replied to this mail from you and given you time to try again, but you haven't. Really not impressed so far.”

Helpful Report

Posted 8 years ago

“You need a degree in advanced technology to do the programming, after 48hours I have still not managed it!!! EP from Aylesford”

Helpful Report

Posted 8 years ago

CatFlaps.co.uk is rated 4.7 based on 2,818 reviews