“Purchased items which they say a week later they no longer have in stock.
3 days later and still advertising the items for sale, even though they have said they are out of stock. So, I assume they received a new shipment. Placed the order again, and once again, a few days later and told they don’t have the item in stock. This happened to me 12 months ago as well, but thought 1 year on and they would have fixed their inventory system issues. Catch was the seller on each occasion. So they can blame other sellers on their marketplace.
Surprises me VCAT doesn’t do something about this group. A total embarrassment for Wesfarmers. Whoever they have running Catch should be given his/her marching orders. Obviously not up to standard.”
“I requested a refund 13 days after receiving my goods, which were clearly faulty. An idiot called Jimmy in the refunds department has refused the refund and asked me to send the item at my expense, for inspection and possible return back to me, to evaluate the item. The fault has been described clearly. I am in the process of notifying my extensive network of associates to stay well clear of this dodgy outfit. I'm taking legal action to receive my refund.”
“I placed an order weeks ago, which has been in transit since 29/11/2022, finally get hold of Catch Customer Service and am told they’ll look into it, next thing I notice delivery date changes from 5/12/3022 to 26/22/2022 - 28/112/2022. There will be no deliveries on 26/12/2022 & 27/12/2022 due to public holidays, this was meant to be a Christmas present for my granddaughter”
“Their customer service is awful. I purchased a faulty robot vacuum and wanted a refund. Still waiting for them to get back to me after uploading the videos as they wanted proof. Videos keep expiring without them viewing it. No response to emails. Get the same response when I call. Don’t bother buying if you want a refund because they will make you go around in circles. Not happy with the product or the service!”
“They show no interest whatsoever when they create a problem through their total lack of honesty. My order showed online that it had left the warehouse never happened...Everything I have read from other customers on this site I believe to be true. They cannot supply my purchase but still have it showing 50 in stock and quick delivery mine is now 3 weeks never delivered. Complaints fall on deaf ears they are not interested.”
“I am quite certain that you are not sorry. I am now certain that Catch.com.au is a scam.....regardless of what it might have been in the past. Endless excuses for non-delivery of item ordered....still waiting after 5 weeks, and false promises and statements of actions taken from 3 different company representatives (which are quite transparent). They basically have a team of people to pretend they are an honest Australian company. Ripping off a lot of vulnerable people at Xmas time. Beware of ordering goods through this company. They need to be shut down.”
“Wrong colour suit cases delivered
Sent photos but all customer service has to say is they are reviewing the situation????????????
It’s there situation not mine”
“Ordered a Remington electric razor on 19/11/22. It arrived 23/11/22. Was on your web site as free delivery but on checking found a delivery fee. Not impressed and will not use your service again.”
“They falsely advertise products and dont deliver , you have to chase them up to get your money back . What a scam . Dont buy from them in my opinion . Catch.com.au is either a scam or totally incompetent. Avoid them like the plague.”
“How do I find this illegal company phone number they are illegally taking money from me can't believe catch has ppl dealing with these complete theives”
“This company is a flagship for other vendors only - 3 orders and they part ship everything you can expect 10 deliveries for your order, everything comes in part shipments so you need to micro manage anything you order from this mob. Several times now I have been short shipped items and need to follow up with the company. Im over there deliveries and backorders... half the stuff they are just the middleman for they are not supplying so they dont know if or when you get items. There delivery systems are so convulted.. too much bother for deals that are really not that competitive anyways. Look elsewhere my advise unless you have time to micro manage your orders on this companys behalf.”
“I purchased a car charger and came in with no bracket to be attached to the air outlet, the customer service first insisted the charging cables were the “bracket”, when I pointed out “again” it’s the charging cable, she asked me if I could get a bracket from a local hardware store, this is ridiculous, customer should be paying for the seller’s mistake? I started shopping at catch from 2013, never gonna shop with them anymore!!!”
“Catch.com.au is either a scam or totally incompetent. Avoid them like the plague.
I bought a PlayStation steering wheel from them on 21st September and got an email on 24th September saying it had been dispatched - all good so far. Then the waiting started. After a week I used the link in the dispatch email to see what the status was and it just said "Ordered". No ETA, no status updates to say where it was - the first big red flag. I looked through the FAQs on the site and it said I had to wait until 30 days after dispatch before I could contact them - the second big red flag. So I waited, and waited, and waited, and nothing arrived.
Eventually it had been 30 days so I looked on the website for how I could contact them about it. There was a graphic saying "call" but no phone number - the third big red flag. Finally I found a button at the bottom of all the FAQs (none of which helped me with an undelivered order) which let me send them a message. I got an email saying my inquiry had been received and also "As messages are addressed in order of submission time, duplicate or multiple inquiries will lead to your message being pushed further back into the queue. This will therefore cause delays in responding to your inquiry. We kindly ask that you refrain from sending follow-up requests". In other words, don't keep messaging us when we don't respond or we'll take even longer to respond - the fourth big red flag. This was on 26th October.
On 1st November I finally got an email saying they were looking into what happened to my order. On 2nd November they emailed to say they'd asked Kmart (who it turns out were the actual retailer) to look for it. They said it could take 3 days to do a "full store search". Six days later - 8th November, nearly 7 weeks after I placed the order - I hadn't heard anything so I contacted them again. They emailed back same day to say that Kmart couldn't find it so it was "lost in transit", they'd refunded my money and - here's the real kicker - "Given the unfortunate circumstances and inconvenience caused, I have applied a $10 credit to your account as a gesture of goodwill". Wow, a whole ten bucks which I can only spend on Catch.com.au, that makes me feel SO much better.
So after 7 weeks of waiting I'm back where I started, except that I now can't get the wheel from anywhere else because in the time it took them to admit they'd lost my order every other retailer has sold out of it and it's been replaced with a crappy new model. Instead I have to pay an extra 50% to get the next model up which will take another 6 to 8 weeks to arrive (but at least the website told me that when I bought).
I once worked for a marketplace website like Catch.com.au (no, not Amazon) and even though our customers weren't technically buying from us, by hosting the retailers on our site we were vouching for them. That meant that if something went wrong the buck stopped with us, and that didn't mean just throwing the customer's money back at them and giving them a pathetic amount "in their account". Catch.com.au is aping Amazon but falling at the lowest hurdle: actually getting the customer what they ordered. I won't make the mistake of trusting them again.”
“i ordered a phone from catch, delivery was delayed and delayed and delayed. just got ridiculous. i ended up cancelling the order. i got on e bay, ordered the same phone for cheaper, it was delivered in 3 days!!!!!!! estimated time of delivery with catch ended up being a month. i really dont see how this is possible???????? one month for postage in australia??? i will never use catch again.”
“Ordered a cubby house for Christmas, stock was available at the time, to now be advised they cannot get stock. This is an absolute disgrace and false advertising and to wait weeks and weeks for them to advise this!!! Don’t trust Catch that they can fulfill your order”
“I called the contact number on Catch's website (1300 222 842) and it is false - it is a building company. Catch states my product was dispatched but my order number is not recognised when I go to track it. No way of tracking product. It seems to be a SCAM !!”
