“I received poor quality products that I am wanting to return. However they are not accepted as return as I opened the packaging.
Item is unused and in original packaging but the outer shipper box is opened.”
“bought a chair, it was unusable as the chair had big metal support bars across where you sit, and thin material covering the chair. Laughably uncomfortable, hence unfit for purpose.
Catch refused a return, refund, anything. They had my money and that was it. They can send you anything, you just end up stuck with it regardless.
Buyer beware, this website is really bad, they stole my money.”
“Unfortunately, my experience with Catch and their seller Find Sports was extremely disappointing. I would give zero stars if that was available. The Catch ad was for two bike tyres and two tubes. I received only one tyre. Upon raising my concern I was told this was an advertising error despite the fact that this ad remained on the site for several weeks after the issue was raised. Catch/Find Sports advertised the goods (offer) I accepted the offer and I paid the requested amount (consideration) - all the elements of a contract. Catch said I should go to the trouble and expense of returning the tyre. Absolutely no understanding of customer service was displayed and a fundamental lack of understanding about consumer law.”
“When I ordered a 6 piece lounge aettin from Catch.com I expected what I saw in the photograph. Instead I received around 70 pieces of timber a larger number of screws, etc. and cheap and nasty cushions. Very disappointed to say the least. Very poor quality and false advertising. This SHOULD have been advertised as a KIT. The photos show what I thought I was getting and what I actually received.”
“Customer service are polite but USELESS. Couldn't give me a sure answer on when they would ship items. Only to wait 6 weeks and receive an email saying they were out of stock. Stupidly I have ordered from them again as a redemption round but alas, it's been a week and the order is still sitting on processing..”
“After ordering Thermal printer that was in stock was told after payment went through it was a 2 week wait until new stock arrived. After 3 weeks was sent email stating my printer was on delivery. After 2 months of back and forth with catch on their chat page being told all sorts of lies I then put in a complaint with Paypal.
Paypal opened up a case and within a short period of time they sorted and got me a full refund.
Would not recommend using this company and will not be using in the future.”
“SLEAZY, SHIFTY AND SHONKY. Catch.com.au overseas call-centre customer service team are ever-so-polite but they will NEVER actually resolve an issue for you such as receiving incorrect goods (as happened in my case). Expect polite platitudes and "We're on your side" statements but even though it is catch.com.au that takes your money, they will do all they can to shift blame onto their 'sellers' and avoid responsibility. I caught them misinforming, omitting information and even lying. My advice is IF you're tempted to try out this so-called 'Australian' company then use PAYPAL to pay them because it was only through PAYPAL that I was able to FORCE a refund from catch.com.au who otherwise would NOT refund me and instead just gave me weeks of runaround. BUY SOMEWHERE ELSE, DO NOT SUPPORT THESE SLEAZY CROOKS.”
“THIEVES!!1 NEVER signed up for anything - but this company have been debiting our account a few dollars monthly for years. Disgusting Corporate thieves. If you buy from them - watch them debit your account. EVERY MONTH!!!! You've been warned.”
“Purchase a Samsung flip phone from catch, which came from a third company supplier sky phonez.
Warning ⚠️ scam faulty products no customer service or reply to emails.
The phone is faulty screen does not light up or open when you flip to open or open phone to answer calls.
Contact sky phonez direct who give you an overseas number that does not connect.
Warning catch.com.au and sky phonez are a scam sell faulty phones as new and don't provide reply customer service refunds.
Scam scam Warning avoid catch.com and sky phones.
Fraud faulty
0 stars 🌟
will report to ACCC.”
“Catch doesn't let customers add reviews after they purchase! So where do the reviews come from??? I couldn't I bought a Garmin S2 scale, that was complete garbage it stopped working after 3 weeks. There's no facility in catch for me to provide negative (or postive) feedback so where do the customer ratings come from??? Who knows???”
“Bought a handheld vacuum cleaner,however vendor sent me second hand (used one)
I’m trying to return it and now almost a month ,due to poor customer service vacuum is still with me.avoid this site,some sellers are doggy.”
“Catch.com keeps taking the One Pass money from my creditcard. I try to cancel and it says "We are unable to process your request. Please try again later."
So basically they are stealing my money without an option to cancel. I'm going to ring my credit card Co and stop the payment. This is illegal. I will also report this to the ombudsman.”
“I bought a chair on catch, thinking that it was a reputable company. The chair they sent was faulty, it has big metal bars digging into the back. So I contacted the company and tried to organise a return, letting them know the issue. I was given the run around and after about a month of trying to return the chair, they just flat out refused.
I was genuinely surprised, it's been a long time since I was scammed like this, I didn't expect Catch.com.au to be like that but after reading around, there are many other stories like this too. Of course, product review and other sites allow catch to pay to remove the bad reviews, but don't be fooled. Catch can send you junk, even faulty products and just keep your money. Good luck getting anywhere with consumer affairs. Companies like Amazon etc. do returns no questions, catch, they take the money and run. Don't fall for their scam like I did.”
“Terrible service, market place seller sent wrong product, not as described, will not respond to return/refund request, their phone number is not in service. Catch sent one request to the seller, and now Catch won't respond to my emails. How could they allow this seller to be on Catch. Never buy from a catch Market seller, and just dont use Catch at all.”
“Appalling customer service and bad quality products. Beware of the “marketplace” as you will have NO support and be given the run around. Rude customer service who don’t care.”
“I ordered a Lego set for my nephew's 6th birthday through CATCH. The product was photographed to look as though the finished product was a massive transformer!
Upon delivery, it was a small box measuring approx 30cm and we paid just over $70 when the same item at KMart is $25!
Emailed CATCH to query the item and its size etc... customer service was terrible. They said they would not refund, and in the end, offered a refund but we had to pay the freight. So, in the end, we wore the cost of freight both ways in order to get some money back. We may have lost out but on principle, they can have their tiny overpriced lego set returned!”
“Do not buy anything from catch . I bought a Sony Xperia from catch.com through a third party becex the phone was a lemon they refuse to exchange or refund the phone as the phone was deemed unrepairable from the service centre they told me to send it to. They will not give me a refund as the phone is under warranty buyer beware do not buy from catch. They are a dodgy company .”
