“I am writing to express my disappointment and frustration with the delayed delivery of my order and the poor customer service I received. My order was scheduled to arrive today, but despite multiple follow-ups with customer care executives, it has not been delivered.
Throughout the day, I was assured that my order would arrive by midnight. However, when I contacted customer care again before midnight, I was told that the issue would be checked and my order would arrive tomorrow.”
“The worst app ever
The worst app ever! I purchased an item that I needed for an event only because it said next day delivery. I even opted for the store pick up because I didn't want any delays with the delivery company. I called twice and no one could tell me where my order was. Then I receive an SMS an midnight telling me the order is ready for collection. I ask if I can keep the order and still get my refund as some kind of compensation and the call centre says no, we don't offer any compensation for service issue. This was only one affordable item, not a selection of items, and still nothing can be done to assist me or offer some kind of apology. Not the first time I've experienced this service from Centrepoint. Delete the app if you have it, not worth the trouble. They don't know what customer service is.”
“I’m in Kuwait .The customer service is very weak.They never answer calls or even respond to messages. The orders never come on time and the drivers never inform in advance that they will be late. They just call the next day of the declared time and there’s no way to communicate with them or the customer service.”
“What seems to be the problem with your company?? It is very frustrating that a little storm knock out the power today 7/23/24. I had a job interview and because of the BS infrastructure you guys have, I had to run to Starbucks and use their spotty wifi which did not go well. I really hope that whoever is running this company gets fire sooner than later. You guys are a joke!!!”
“The online checkout shows less amount but when otp comes the amount increased. What a fraud!!!! Beware! It used to be a good online shop but not any more. The vouchers we won on the site doesn't work and shukran points disappeared in ramadan..what a bunch of online thieves!!!”
