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Chain Reaction Cycles Reviews

3.0 Rating 119 Reviews

50 %

of reviewers recommend Chain Reaction Cycles

Company Reviews

3.0

Based on 119 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Read Chain Reaction Cycles Reviews

About Chain Reaction Cycles:

Mountain Bikes, BMX Bikes and Road Bikes are all available at Chain Reaction Cycles. The worlds largest online bike store offers a massive range of bike parts and accessories from all the top brands. FREE DELIVERY on all orders to the UK, Ireland, Franc?

Visit Website

Phone:

0289 335 2976

Email:

customerservice@chainreactioncycles.com

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Chain Reaction Cycles 2 star review on 17th May 2021

Chain Reaction Cycles 1 star review on 16th July 2020

Chain Reaction Cycles 1 star review on 3rd July 2020

Chain Reaction Cycles 1 star review on 3rd July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top company excellent prices and delivery. Also used the web chat to make sure what i was ordering was compatible with the components of my bike.”

Posted 6 years ago

“Good range of kit at good prices. Standard delivery a little slow but otherwise fine.”

Posted 6 years ago

“Top delivery and very easy to find the bits you need and helpful questions and reviews”

Posted 6 years ago

“I needed a specific tyre for my mountain bike. They had it its stock and at a very competitive price. The website was easy to use and the payment process a piece of cake. Only issue was that delivery might have been a bit quicker. But that is a very minor gripe and i will definitely shop there again.”

Posted 6 years ago

“Prompt and efficient delivery of quality items at a fair price. My go to option for sources bike components”

Posted 6 years ago

“Fast turnaround on the order.”

Posted 6 years ago

“Recently purchased a pair of cycling shoes. Great assistance, speedy service and value for money. Highly recommended.”

Posted 6 years ago

“Ordered over £1300 worth of kit and came really quick. All really well packaged. Can never fault chain reaction. And even if something is wrong, they'll return it for free no questions asked. Always use chain reaction for this reason, even if some other competitors may sometimes a few pounds cheaper here or there”

Posted 6 years ago

“Products ordered arrived within a reasonable time and was properly packaged and as described on website. My expectations were exceeded. Will definitely order more stuff from them.”

Posted 6 years ago

“Choice of product and pricing was excellent. Delivery was very quick. Little bit of damage on the helmet I ordered but their support team were excellent in sorting it out.”

Posted 6 years ago

“Great product choice Quick delivery Reasonable prices Lovely website and filters Good packaging”

Posted 6 years ago

“they deliver what they promise and returns are simple”

Posted 6 years ago

“Good prices and customer service”

Posted 6 years ago

“Theres always good service, good prices and great products.”

Posted 6 years ago

“Excellent service”

Posted 7 years ago

“Lot of products. Cheap. Fast delivery and free if you buy above 30€.”

Posted 7 years ago

“Good services Ordered 3day delivery and got it next day”

Posted 7 years ago

“Great product variety and availability. Delivery is always quick and whenever I have returned items, it has always worked flawlessly.”

Posted 7 years ago

“I wrote and asked there's clowns for a recommendation replacement fork for my bike, they advise a RockShox unit they have in stock will fit if the steerer tube diameter is 1 1/8, which it was. I order and receive a fork in box which I take to my Local shop to get adjusted to the original forks length. I pick the fork up and get it home to find they have falsley advertised it as a disc compatible fork when in fact it has no disc mounts at all. I check my order and their website and find the one advertised is NOT what they sent me, I've taken screen captures of their site for proof. I write back to them, provide details, pics and information regarding the fork and then wait all weekend for this response. Hi Daniel, Thanks for your email, I am sorry to hear of the problem with your recent order. I can see that the forks you have received do not have the disc brake mounts you need to fit your calipers and rotors which is an error on our part. I have asked our warehouse staff to check the remaining stock on these forks to ensure this does not happen again. I have checked on our policy about returning used goods or goods they have had alterations made and unfortunately as the forks have been cut we cannot accept them back for a refund or an exchange. I am happy to offer some compensation for the issue but as we cannot resell the fork or return them to stock we cannot offer a refund or an exchange. The most I can offer you is a gift voucher to the value of $100 as an apology for the issue. Please let me know how you would like to proceed. Thanks, Robena I paid over $240 for forks they now offer me $100 for, what a joke chain reaction cycles is. Now to make sure I can get this information out to as much of the cycling community as I can both here in Australia and overseas, I hate these kind of scammers! Meanwhile I wait for my bank to process a charge back for item being "significantly different to description" for the FULL amount! Chain reaction you're not getting away with this one.”

Posted 7 years ago

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Chain Reaction Cycles is rated 3.0 based on 119 reviews