Chain Reaction Cycles Reviews

Name: Chain Reaction Cycles
Rating: 3.01

3.0 Rating 123 Reviews

50 %

of reviewers recommend Chain Reaction Cycles

3.0

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Chain Reaction Cycles:

Mountain Bikes, BMX Bikes and Road Bikes are all available at Chain Reaction Cycles. The worlds largest online bike store offers a massive range of bike parts and accessories from all the top brands. FREE DELIVERY on all orders to the UK, Ireland, Franc?

Visit Website

Phone:

0289 335 2976

Email:

customerservice@chainreactioncycles.com

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Chain Reaction Cycles 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best delivery service out of any other competitor”

Helpful Report

Posted 5 years ago

“Recently purchased a £2600 mountain bike. The bike is amazing but thats nothing to do with Chain Reaction. Their service was and is appalling To start you get told the parcel can be tracked with the number they provide, after two days I asked where was the number, they said I would get it by the end of the day, next day I contacted again to say I had not received it, had to threaten to cancel the order for the number. Long story short the order page was updated with a tracking number the day after they tried to deliver it. Same thing happened with the pedals I ordered from them. When I eventually collected the bike from across town the box was in perfect condition but when unpacking the bike there was several scratches on the frame, not big but come on this much money for a bike and its not perfect. Thankfully the bike company provide touch up paint so as I was desperate to use it I just got on with it. The bike comes pre built just had to put the wheels on and go. On first ride I go down the first bit of steep track pull the back brake to realize they had put the brake levers on the wrong way round, I know your gonna say should of checked first but i was stupid enough to rely on what should be a professional shop. I took the bike to my local shop and he said it will need to come in for an initial set up. So the couple of hundred pound I saved buying it online is going to go to my local shop. Should of brought it local in the first place then I would have someone I could go back to. Anyway I have emailed them with all my concerns but as of yet no reply. Seriously when you buy from these guys you might think you are getting a deal but you are not getting the service. WILL NOT USE AGAIN”

Helpful Report

Posted 5 years ago

“Ordered a wheel pump for my bike recently. It was of a very poor quality, obviously damaged from the manufacturer. Contacted customer support, sent them photos. After they got the photos - no communication from them but received an email saying they’ve shipped me another pump already which I never asked for. The quality is poor, delivery to US takes at least 1 week, usually up to 2 weeks. I emailed them saying I was never communicated about it and don’t need another pump, would prefer a refund and buy it elsewhere. Reply was just “terrific” - you never said you don’t want another pump so we sent it. No explanations, no further communication. I wrote another email saying I don’t need 2 poor quality products but it is being ignored as my previous message as well. It is ridiculous and I would never deal with them again. No respect, no communication.”

Helpful Report

Posted 6 years ago

“Absolute worst place ever. I found a good deal with them, and decided to buy the pair of shoes I needed, because I have certain problems with size(mine is EU51). So, I tried to order them. It appeared once I selected the country it emptied my basket and redirected with to the website of theirs that was dedicated to my locale. Well, and guess what, those very shoes where available in sized up to EU49. Well I decided this had to be a mistake so I contacted support, where tech support guy told me and I quote "We work with Shimano for many years and they do not distribute any of their goods outside of Europe". Ok, I live in Ukraine, this is Europe, we do have a lot of Shimano, we have several official distributors of Shimano (SPAC, Paul Lagne etc,), and even thier very website had a very same pair of shoes, but the size up to EU49. And he ended up with "We can't send the orders from our main website "outside of Europe", use your local one". Thus, he closed the ticket monolaterally. Then I tried to order a pair of shoes to GB(to my friend's address). Twice. And both times my payment got refunded and order cancelled without any explainations whatsoever. I wouldn't remember that if they hadn't done something really cynical. Yesterday I received an email to review the pair of shoes I never received. I don't understand if that's a mockery or anything, but I tried to post a review, but even that was refused, because of I quote "mentions customer service issues, was written lacking personal experience, is vague or needs more detail". Quote: "Your opinion is very important to us and the Chain Reaction Cycles community". Is it really? P.S. I've got all postage, order history, tech support responces logs for anyone doubt this happened for real.”

Helpful Report

Posted 6 years ago

“I had been a loyal customer for many years, but after my last purchase will never use them again. I ordered a dropper post (£120) and they sent me the wrong size. ‘No problem’ I thought, I would exchange it using their free returns label. I boxed it back up and took it to the post office and sent it on it’s way. After a week I’d heard nothing, so got in touch to be told they couldn’t find it and to wait longer. I didn’t keep the receipt from the post office with the tracking number of the return, and CRC were unable to verify the tracking number on the returns label they had provided. CRC refused to exchange or refund. I sent numerous emails to CRC, only to be made to feel I was trying to scam them- when they were the ones who had lost it. Eventually I gave up contacting them, so CRC have my £120 and my seatpost.”

Helpful Report

Posted 6 years ago

“amazing company, spend loads of money through them, never dissapoint”

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Posted 6 years ago

“Excellent company, quick and fast.”

Helpful Report

Posted 6 years ago

“Item was delivered broken and battered. Chain reaction offered a £20 voucher for their store to keep the bike. The bike was totally unusable and there was no adequate replacement offered. Had to arrange returns before getting refunded which I am still waiting for. Will never use them again.”

Helpful Report

Posted 6 years ago

“Always a great service...and great prices!”

Helpful Report

Posted 7 years ago

“Very happy with this great cycle parts website”

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Posted 7 years ago

“Great shop love that you can get everything you need and very fast at delivery”

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Posted 7 years ago

“Ordered my replacement grips and body armour for my upcoming Alps trip. Arrived in good time and at a great price.”

Helpful Report

Posted 7 years ago

“Great Prices + Light Speed Free Delivery = Happy Customer”

Helpful Report

Posted 7 years ago

“Great prices but I had some issues with the delivery. They gave me a tracking code but gave me the wrong courier company name so I couldn't use it. Phone operators were very helpful in response but the mistake only came to light when it was too late.”

Helpful Report

Posted 7 years ago

“Chain reaction website had a 1 week deal on a fanatic bicycle work stand so I went for it. Pretty good deal.”

Helpful Report

Posted 7 years ago

“Chain Reaction Cycles is my first choice when it comes to bike parts- very good stock, discounts, delivery processed very quickly and easy to get in touch. Recommended.”

Helpful Report

Posted 7 years ago

“Parts always arrive on time .Great company to deal with,also any problems you can return them easily what more do you want.”

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Posted 7 years ago

“Excellent price, good service and fast shipping. What more do you want from an Internet based shop?”

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Posted 7 years ago

“The website is very easy to use and the postage is always quick. They offer a live Q&A service which is very good. Not sure the sale items are as discounted as they claim however this can be said for all sites.”

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Posted 7 years ago

“great products and prices, easy to complete”

Helpful Report

Posted 7 years ago

Chain Reaction Cycles is rated 3.0 based on 123 reviews