bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“could be cheaper unit costs...”

Helpful Report

Posted 6 years ago

“Works very well and the engineer was very good”

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Posted 6 years ago

“Installation was fantastic but the initial process would have been very difficult if I’d not passed it on to my husband. I wouldn’t have been able to answer most of the electrical questions.”

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Posted 6 years ago

“happy now i have it bloody slow coming the office end great fit at home”

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Posted 6 years ago

“The firm were very slow to survey my connection and caused severe delay. However when the work was carried out it was efficient and done well. I needed more information more quickly about what I was required to provide such as a trench, an isolation switch etc which had to be organised and commissioned through my energy provider and builder.”

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Posted 6 years ago

“Good work, wasn't the easiest of jobs man thing that stopped it being 5/5 was that the spark through his waste in the trench.”

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Posted 6 years ago

“Felt like I had to do a lot of chasing initially to keep the momentum going getting all the paperwork in order. The installation went well and was completed in a couple of hours. Overall a good service provided.”

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Posted 6 years ago

“Fitter was excellent 10/10 The service on the phone needs to improve”

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Posted 6 years ago

“The planning process is a little over complicated. The technical installation great but it would help if we were told then if the new charger could be used at max power or reduced strength.”

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Posted 6 years ago

“Chargemaster did a great job in the end - the man who did the installation was friendly and thorough. He also paid attention to exactly how we wanted the position of the cable and charging point. I found conversations with Chargemaster prior to installation a little frustrating, I got the feeling they assumed I was a sandwich short of a picnic when they started explaining the difference between a tethered and socketed installation several times, each time slightly louder and slower. I was simply stating I didn’t know what cable the car came with and therefore couldnt yet make a decision. Then they gave conflicting advice about if I needed a mains isolation switch or not and this, in combination with my energy supplier being painful in completing their part meant the process took several months. To be fair that’s not Chargemaster’s fault but it would help to be aware of the likely requirement from the off instead of booking an appointment and expecting all to be fine.”

Helpful Report

Posted 6 years ago

“I bought an ex demo EV from my local dealer so had to sort out the Chargemaster appointment myself. The first contact with Chargemaster was very poor with a lack of information. I had to keep phoning to try and find out what was happening. Promises of returned calls were ignored- out of half a dozen phone calls and 2 or 3 emails only one call was returned. However once I got past the initial stages and was contacted by the installation dept, everything ran smoothly. Information was accurate and prompt. Excellent service and communication from the engineer, Scott, who arrived on time on the day and quickly sorted the installation in about 2 hours.”

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Posted 6 years ago

“Chargemaster gave me a date for installing the charger very early on in the process. They stuck to the date. The installation was carried out well. The charger is working well. It looks very neat and tidy.”

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Posted 6 years ago

“Good because the installer was excellent and put his skills to good use. I put adequate because I was instructed to get a double isolator switch which cost me £65 and was not used. I also took photos where I would like the charger installed but on arrival told not possible due to the cladding. Thankfully, installer was able to place on garage wall. Surely a home visit would have prevented this costly hassle?”

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Posted 6 years ago

“Timing was discussed and rearranged. Engineer was friendly, helpful and efficient”

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Posted 6 years ago

“👍🏻”

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Posted 6 years ago

“Well installed but process to get to installation a bit convoluted”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Charge master completed the job as stated quickly and efficiently the installer gave a Good explanation of how it charged and safety points”

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Posted 6 years ago

“Fitter - brilliant Ordering process - a bit chaotic Cost - too much”

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Posted 6 years ago

“After initial paperwork all went to plan. The gentleman who installed was very polite and helpful.”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews