bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charges very quickly and easy to plug in. Takes seconds to hook up and unplug.”

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Posted 6 years ago

“Very happy with everything except the wait time for the installation. The engineer who fitted the charger was most pleasant, courteous and efficient. The telephone and email contacts were conducted professionally.”

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Posted 6 years ago

“The whole installation process went smoothly, although the time taken to gather the required information was rather long, so I had the car for a few weeks with only a 13 amp supply.”

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Posted 6 years ago

“Some Challenges initially getting info on charger and installation. Installation engineer great, but now where in technical info for customers was it mentioned about earth grounding rods and how it would eventually look! Engineer did best in difficult circumstances. Charging point works well though. After installation, difficulties trying to find how to register charger for data viewing - no info or contact to help.”

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Posted 6 years ago

“Excellent customer service, survey and installation. Process needs to be quicker.”

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Posted 6 years ago

“We found the installation engineer extremely helpful and his work was excellent”

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Posted 6 years ago

“Neat efficient install”

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Posted 6 years ago

“Prompt thorough service with good pre-installation information and support followed by a seamless installation which is working well”

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Posted 6 years ago

“My sending photos to you was good so you could advise I needed electric upgrade to my garage. You knowing I would not receive my car till March, you could have delayed applying for my OLEV - as it was, I had to reapply when the 6 weeks expired. Days before installation, I was unnerved by a competitor (who coincidentally was installing for my neighbour) suggesting that extra charges for electric kit may be needed. Thank you for reassuring me over the telephone that my payment would cover the installation. All good thanks. Feel free to use photo as you wish.”

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Posted 6 years ago

“Good service esp from the charge installer”

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Posted 6 years ago

“Although the BP Chargemaster website could be improved and the process of arranging installation could be made more efficient, I was very happy with Glen, my installer, and the 7kW charger that he installed. Recommended.”

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Posted 6 years ago

“Very clean installation as to the specifcation I requested. Easy to use but occational issues with my Zoe computer.”

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Posted 6 years ago

“A good professional installation. Very clean and tidy and fitter was punctual and communicated effectively.”

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Posted 6 years ago

“everything went to plan once I had ordered and paid.”

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Posted 6 years ago

“Fitted well, administration process is a bit laborious.”

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Posted 6 years ago

“The installation of our EV charge point was done very professionally. Our only unhappy comment is that we were asked to hire an electrician to make room in our fuse box for the fuse needed for the installation. Having done that at our own expense, we then found out from the BP Chargemaster installer that this change was unnecessary as he did not need this 'freed-up' fuse space. All his installations were placed on the wall around the fuse box.”

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Posted 6 years ago

“Good product, would be nice to have remote on/off. Fitter was excellent.”

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Posted 6 years ago

“I was annoyed that Chargemaster cancelled my first appointment and did not bother letting me know. When they did attend, the engineer did a very good job.”

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Posted 6 years ago

“Once the appointment had been made, everything went without a problem. The fitter was efficient and friendly, and the charging unit is easy to use. The only problems came in making the appointment which involved multiple calls and what appeared to be a great deal of confusion in the call centre. But now that’s behind us, all is well.”

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Posted 6 years ago

“All going well so far. Very happy with my Zoe and charging very simple. Renault ‘free install’ good package and Chargemaster installation technicians very quick and efficient. Only negative was a major confusion over installation dates.”

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Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews