bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tidy installation to our house. The app is okay, but could do with some more useful features. The design is tidy, but the key is a bit lightweight. But it works well and I'm happy with the quality”

Helpful Report

Posted 5 years ago

“Can’t fault fitting at all. Done to a high standard. Unfortunately there’s been a couple of occasions that it’s not connected to the car and I’ve had to reset it by switching off and on the fuse at the mains. Not ideal.”

Helpful Report

Posted 5 years ago

“On time and efficient”

Helpful Report

Posted 5 years ago

“This is the third unit I have had to have installed. So that’s pretty unimpressive. But the response when I have reported the faulty units has been swift and has felt responsive.”

Helpful Report

Posted 5 years ago

“Buyers Beware! Chargemaster failed to provide a good enough earth for their unit - cost me an extra £210 for a separate company to do this. So not happy!”

Helpful Report

Posted 5 years ago

“The actual installation was very good however the lead up to this was poor as I had to complete the submission form three times as it kept expiring. I had 3 different case handlers and there was no-one able to talk through the whole process from start to finish. A very fragmented structure and process.”

Helpful Report

Posted 5 years ago

“Information very short coming you need to in prove verbally wrong and literacy information incorrect.”

Helpful Report

Posted 5 years ago

“Nothing wrong with the outcome or the equipment... which we are very happy with. I found the business process that administers the installation very frustrating and inefficient; BP Chargemaster insist on progressing all the pre-installation work/discussions remotely via their call centre (sending pictures, technical discussions on the pros and cons of different wiring configurations etc.) rather than allow their installation man (who was excellent) to visit the property and agree the scope/nature of the installation face to face. A 15 minute visit in advance of the actual installation would have saved me a lot of time and stress. To be clear this feedback is for the people responsible for the business process to encourage them to introduce some flexibility! All the people who I interacted with were curious and helpful; and the installation man was excellent.”

Helpful Report

Posted 5 years ago

“The garage that sold me their electric car did not warn me of all the hurdles I must jump, before your booked home charger could be installed. We only just made it on the appointed day, with a callout from my local electrician. Your fitter, Alan Richardson, was quite excellent, and helpful.”

Helpful Report

Posted 5 years ago

“The engineer was really efficient and friendly. I only wish there were someone from Chargemaster to explain the app to me. I can't seem to get it to work. Also, I would love more information about safety around the charging station.”

Helpful Report

Posted 5 years ago

“I should have been given a quicker installation. It is not easy changing from a petrol driven car to an all electric. Also the charger should have a timer fitted in order to take advantage of off peak electricity.”

Helpful Report

Posted 5 years ago

“A lot of questions, lots and lots, I ended speaking with many agents in call centre, they didn’t seem to know what they were talking about, I am a electrician . The operative that did the job was not happy with your company or his terms.....”

Helpful Report

Posted 5 years ago

“Can't fault the installer - he was excellent and very helpful. The admin could be better and sending the initial emails to the wrong email address (to the salesman and not to us) delayed matters.”

Helpful Report

Posted 5 years ago

“There was a problem with sending and receiving emails from my icloud email account which meant that it took a long time to send photos and get confirmation before the BP Chargemaster was fitted. The fitting of the chargemaster was very efficient and professional”

Helpful Report

Posted 5 years ago

“The fitting of the electric charger was great but really struggling with the app that tracks charging etc - doesn't seem to exist in AppStore and the Bp Chargemaster App that I have downloaded is just a blank screen...”

Helpful Report

Posted 5 years ago

“It was never really clear as to exactly what was required in terms of the electrical supply to my property. I appreciate they are trying to reduce costs by not having site surveys done but this makes it far too time consuming for the customer. Although I have a technical background I had to get my electrician to call them to establish exactly what was required. Having said all that the engineer that did the installation was excellent and couldn't have been more helpful.”

Helpful Report

Posted 5 years ago

“The office procedures at Capability Green were poor. They emailed on 5th July requesting information for OLEV form, car ownership proof and site photo's. There was a response within 24 hours by myself and the car dealer but we received no acknowledgement from Belinda Sheringham as to whether the info supplied was satisfactory or not. It wasn't until 22 July that I got a response after I had telephoned Capability Green to ask what was happening. I replied to the request for information on the same day and also arranged with my Electricity supplier to fit the isolation switch requested on the 24th. By now, I'd taken delivery of the car and needed the Charge Point . The installation team were excellent. They turned up on the day and time promised and did a very neat installation with minimum fuss. Top marks. You need to sort out your admin. Not acknowledging receipt of information requested is very poor practice. Also, you need to sort out your method of charging for use of Chargemaster Posts across the country. The fact that users of the Charge your Car scheme cannot use their cards on your Polar Plus posts but instead have to rely on a mobile phone app is NOT joined up thinking!”

Helpful Report

Posted 5 years ago

“We had to wait an absurdly long time for you to fit the charging point. Your call centre people often failed to fall back. Your engineer came twice and was a pleasure to desk with. Polite and efficient”

Helpful Report

Posted 5 years ago

“A curate’s egg! Some very good and some pretty bad customer service. Charger tech is ok, IPhone App is poor. The BPChargemaster website is more consumer-friendly than competitors providing home charge points. However it still appears to be mainly ticking boxes of the grant funders not consumers. The office staff are very friendly and obviously well trained in customer interaction. Taylor Firmin-Brooks, got things done as well as being professional and friendly in both phone and email interactions. Pam Sembi was equally good as Taylor. In contrast, Jaedan Robinson was a waste of time and space. He never responded to my many phone call messages and emails. He did not upload the photos I sent. Eventually, after the fourth or fifth call to leave yet another message for Jaedon Robinson, I spoke to Taylor, explained that Jaedon wasn’t doing anything and asked her to process my details so that I could have the charger fitted. A further issue is that no-one could tell me whether my cut-out fuse was a 60A, 80A or 100A, even though I sent close-up photos. I subsequently found that the ENA has a photo reference of cut-outs on their website which I used to determine that I had a 60A fuse. Taylor then confirmed that an 80A fuse was sufficient for a 7.5kW charger so I arranged the fuse to be changed by the DNO. By the time the fuse was changed the grant required me to have a smart charger. I received an email from BPChargemaster informing me that my installation would no longer be eligible for a grant. I therefore contacted BPChargemaster by phone to order a smart charger. I spoke to Pam Sembi, who arranged for a smart charger to be fitted, retaining the same fitting date. The charger was fitted on the pre-arranged date. The fitter was pleasant, friendly, professional and knowledgeable. The only issue was that he had not received copies of the photographs I had sent and had been told that the installation was in a garage not a room. Consequently he had not brought the necessary type of cable and had to go and buy white trunking, then return and fit it. I was very happy with the service provided by the fitter, however the management of the office staff clearly should be addressed. Good service from the office staff is a bit of a lottery. It seems to depend on which individual one interacts with rather than there being a tightly managed, well oiled procedure. BPChargemaster should be aware of the ENA resource and improve its management. The technology is ok. The charger has only once (so far) needed me to reboot it to work correctly. The app is very basic and requires me to log in every time...very “old school”. The website is better and a link on my phone home page works as well as an app anyway, so maybe BPChargemaster should concentrate on improving the website rather than the app😉.”

Helpful Report

Posted 5 years ago

“Lack of communication between staff, the Survey was a waste of time, the fitter took no notice of it or the pictures which had been painstakingly provided to assist location. Individual staff were polite and helpful, but they clearly had little idea of what was happening and no idea what other staff were doing. Moral for leaving the EU; the surveyor was Polish, the fitter was Portugese, neither had any idea of their status following 31st of October-considering the uncertainty BP is very fortunate that they are still working! Please concentrate on getting the HR right and cut down on the vast amount of paperwork that went into fitting one small device.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews