bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick initial response but then lost installation photos and details. Had to chase several times and get dealership involved before proceeding. Electrician who fitted charger was very good.”

Helpful Report

Posted 7 years ago

“Very slow at accepting order but then all worked well”

Helpful Report

Posted 7 years ago

“Tidy installation to our house. The app is okay, but could do with some more useful features. The design is tidy, but the key is a bit lightweight. But it works well and I'm happy with the quality”

Helpful Report

Posted 7 years ago

“Can’t fault fitting at all. Done to a high standard. Unfortunately there’s been a couple of occasions that it’s not connected to the car and I’ve had to reset it by switching off and on the fuse at the mains. Not ideal.”

Helpful Report

Posted 7 years ago

“On time and efficient”

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Posted 7 years ago

“This is the third unit I have had to have installed. So that’s pretty unimpressive. But the response when I have reported the faulty units has been swift and has felt responsive.”

Helpful Report

Posted 7 years ago

“Buyers Beware! Chargemaster failed to provide a good enough earth for their unit - cost me an extra £210 for a separate company to do this. So not happy!”

Helpful Report

Posted 7 years ago

“The actual installation was very good however the lead up to this was poor as I had to complete the submission form three times as it kept expiring. I had 3 different case handlers and there was no-one able to talk through the whole process from start to finish. A very fragmented structure and process.”

Helpful Report

Posted 7 years ago

“Information very short coming you need to in prove verbally wrong and literacy information incorrect.”

Helpful Report

Posted 7 years ago

“Nothing wrong with the outcome or the equipment... which we are very happy with. I found the business process that administers the installation very frustrating and inefficient; BP Chargemaster insist on progressing all the pre-installation work/discussions remotely via their call centre (sending pictures, technical discussions on the pros and cons of different wiring configurations etc.) rather than allow their installation man (who was excellent) to visit the property and agree the scope/nature of the installation face to face. A 15 minute visit in advance of the actual installation would have saved me a lot of time and stress. To be clear this feedback is for the people responsible for the business process to encourage them to introduce some flexibility! All the people who I interacted with were curious and helpful; and the installation man was excellent.”

Helpful Report

Posted 7 years ago

“The garage that sold me their electric car did not warn me of all the hurdles I must jump, before your booked home charger could be installed. We only just made it on the appointed day, with a callout from my local electrician. Your fitter, Alan Richardson, was quite excellent, and helpful.”

Helpful Report

Posted 7 years ago

“The engineer was really efficient and friendly. I only wish there were someone from Chargemaster to explain the app to me. I can't seem to get it to work. Also, I would love more information about safety around the charging station.”

Helpful Report

Posted 7 years ago

“I should have been given a quicker installation. It is not easy changing from a petrol driven car to an all electric. Also the charger should have a timer fitted in order to take advantage of off peak electricity.”

Helpful Report

Posted 7 years ago

“A lot of questions, lots and lots, I ended speaking with many agents in call centre, they didn’t seem to know what they were talking about, I am a electrician . The operative that did the job was not happy with your company or his terms.....”

Helpful Report

Posted 7 years ago

“Can't fault the installer - he was excellent and very helpful. The admin could be better and sending the initial emails to the wrong email address (to the salesman and not to us) delayed matters.”

Helpful Report

Posted 7 years ago

“There was a problem with sending and receiving emails from my icloud email account which meant that it took a long time to send photos and get confirmation before the BP Chargemaster was fitted. The fitting of the chargemaster was very efficient and professional”

Helpful Report

Posted 7 years ago

“The fitting of the electric charger was great but really struggling with the app that tracks charging etc - doesn't seem to exist in AppStore and the Bp Chargemaster App that I have downloaded is just a blank screen...”

Helpful Report

Posted 7 years ago

“It was never really clear as to exactly what was required in terms of the electrical supply to my property. I appreciate they are trying to reduce costs by not having site surveys done but this makes it far too time consuming for the customer. Although I have a technical background I had to get my electrician to call them to establish exactly what was required. Having said all that the engineer that did the installation was excellent and couldn't have been more helpful.”

Helpful Report

Posted 7 years ago

“The office procedures at Capability Green were poor. They emailed on 5th July requesting information for OLEV form, car ownership proof and site photo's. There was a response within 24 hours by myself and the car dealer but we received no acknowledgement from Belinda Sheringham as to whether the info supplied was satisfactory or not. It wasn't until 22 July that I got a response after I had telephoned Capability Green to ask what was happening. I replied to the request for information on the same day and also arranged with my Electricity supplier to fit the isolation switch requested on the 24th. By now, I'd taken delivery of the car and needed the Charge Point . The installation team were excellent. They turned up on the day and time promised and did a very neat installation with minimum fuss. Top marks. You need to sort out your admin. Not acknowledging receipt of information requested is very poor practice. Also, you need to sort out your method of charging for use of Chargemaster Posts across the country. The fact that users of the Charge your Car scheme cannot use their cards on your Polar Plus posts but instead have to rely on a mobile phone app is NOT joined up thinking!”

Helpful Report

Posted 7 years ago

“We had to wait an absurdly long time for you to fit the charging point. Your call centre people often failed to fall back. Your engineer came twice and was a pleasure to desk with. Polite and efficient”

Helpful Report

Posted 7 years ago

bp pulse is rated 3.9 based on 4,417 reviews