bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A curate’s egg! Some very good and some pretty bad customer service. Charger tech is ok, IPhone App is poor. The BPChargemaster website is more consumer-friendly than competitors providing home charge points. However it still appears to be mainly ticking boxes of the grant funders not consumers. The office staff are very friendly and obviously well trained in customer interaction. Taylor Firmin-Brooks, got things done as well as being professional and friendly in both phone and email interactions. Pam Sembi was equally good as Taylor. In contrast, Jaedan Robinson was a waste of time and space. He never responded to my many phone call messages and emails. He did not upload the photos I sent. Eventually, after the fourth or fifth call to leave yet another message for Jaedon Robinson, I spoke to Taylor, explained that Jaedon wasn’t doing anything and asked her to process my details so that I could have the charger fitted. A further issue is that no-one could tell me whether my cut-out fuse was a 60A, 80A or 100A, even though I sent close-up photos. I subsequently found that the ENA has a photo reference of cut-outs on their website which I used to determine that I had a 60A fuse. Taylor then confirmed that an 80A fuse was sufficient for a 7.5kW charger so I arranged the fuse to be changed by the DNO. By the time the fuse was changed the grant required me to have a smart charger. I received an email from BPChargemaster informing me that my installation would no longer be eligible for a grant. I therefore contacted BPChargemaster by phone to order a smart charger. I spoke to Pam Sembi, who arranged for a smart charger to be fitted, retaining the same fitting date. The charger was fitted on the pre-arranged date. The fitter was pleasant, friendly, professional and knowledgeable. The only issue was that he had not received copies of the photographs I had sent and had been told that the installation was in a garage not a room. Consequently he had not brought the necessary type of cable and had to go and buy white trunking, then return and fit it. I was very happy with the service provided by the fitter, however the management of the office staff clearly should be addressed. Good service from the office staff is a bit of a lottery. It seems to depend on which individual one interacts with rather than there being a tightly managed, well oiled procedure. BPChargemaster should be aware of the ENA resource and improve its management. The technology is ok. The charger has only once (so far) needed me to reboot it to work correctly. The app is very basic and requires me to log in every time...very “old school”. The website is better and a link on my phone home page works as well as an app anyway, so maybe BPChargemaster should concentrate on improving the website rather than the app😉.”

Helpful Report

Posted 7 years ago

“Lack of communication between staff, the Survey was a waste of time, the fitter took no notice of it or the pictures which had been painstakingly provided to assist location. Individual staff were polite and helpful, but they clearly had little idea of what was happening and no idea what other staff were doing. Moral for leaving the EU; the surveyor was Polish, the fitter was Portugese, neither had any idea of their status following 31st of October-considering the uncertainty BP is very fortunate that they are still working! Please concentrate on getting the HR right and cut down on the vast amount of paperwork that went into fitting one small device.”

Helpful Report

Posted 7 years ago

“Great installer - neat job, exactly how I wanted it. Office staff not high quality - inadequate technical knowledge, lots of overlapping/duplicated emails. The Chargemaster app is pretty hopeless too.”

Helpful Report

Posted 7 years ago

“Whilst the install was absolutely faultless, as was the installer Scott, the order process was somewhat painful.”

Helpful Report

Posted 7 years ago

“The final installation would be scored as Very Good Prior to the installation the process in obtaining clear and definite requirements for the Chargemaster to be capable of being installed was Very Poor - Hence the mid-range final score”

Helpful Report

Posted 7 years ago

“Please with product that has been installed. However installation was delayed due to new product availability. And I still haven't received any operating instructions for my unit (even though I have chased).”

Helpful Report

Posted 7 years ago

“Brilliantly good”

Helpful Report

Posted 7 years ago

“Left dust for us to clean up and didn’t fit part into ground so trip hazard and didn’t give us help to order charge leads when we told them we are OAP ‘s and struggle with internet orders we were disappointed with some of the service given”

Helpful Report

Posted 7 years ago

“Installation was fine.but I mailed a query several days ago any no response. Not impressed.”

Helpful Report

Posted 7 years ago

“Does not work well with the Renault Zoe”

Helpful Report

Posted 7 years ago

“The original installation date was missed but a card was issued to give us free top-ups but the nearest available point was eleven miles away, better than nothing. The charge point is working with only minor hiccups on my first couple of charges”

Helpful Report

Posted 7 years ago

“I’m giving it a 3 stars which is a real shame as the product itself works OK and the technician installing the equipment was professional and helpful - I would’ve given him 5 stars! However trying to purchase and organize the installation was a real pain. I had to ask 3 times for a quote to be sent and threatened to withdraw the application until they got their act together. The mobile app also needs improvement.”

Helpful Report

Posted 7 years ago

“Didnt stick to there promises”

Helpful Report

Posted 7 years ago

“The charger itself works well without issue but i've not seen any charging data appear when i log on to the website”

Helpful Report

Posted 7 years ago

“BP Chargemaster fitted a charge point at my house which failed after 1 hours use. These things happen, the fitting was efficient, and the subsequent replacement was efficient once it occurred but tit was a major task to get information out of BP Chargemaster scheduling team who would never ring back or email after being told they would and I had to contact them on many occasions to chase the issue up over a three week period. Summary on site work great, follow up issue in the office very poor.”

Helpful Report

Posted 7 years ago

“it took a long time to get done.”

Helpful Report

Posted 7 years ago

“Installation was done without problems. It pays to be prepared. The analytical Software is very poor, I expected better, not worth the £100.00 extra. Overall I am happy.”

Helpful Report

Posted 7 years ago

“BP Chargemaster need to keep up to date with any changes to paperwork etc. e,g, change to Registration document.”

Helpful Report

Posted 7 years ago

“Whole process took far too long . When I phoned I was never able to speak to my sales adviser and no one else would deal with my enquiries, despite the fact that they could all see the details on the system.”

Helpful Report

Posted 7 years ago

“Organising this installation was very problematic and took over three months. The staff arranging the installation do not appear to understand the technical constraints. I also had problems with my calls not being returned. The installer was brilliant.”

Helpful Report

Posted 7 years ago

bp pulse is rated 3.9 based on 4,417 reviews