bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great installer - neat job, exactly how I wanted it. Office staff not high quality - inadequate technical knowledge, lots of overlapping/duplicated emails. The Chargemaster app is pretty hopeless too.”

Helpful Report

Posted 5 years ago

“Whilst the install was absolutely faultless, as was the installer Scott, the order process was somewhat painful.”

Helpful Report

Posted 5 years ago

“The final installation would be scored as Very Good Prior to the installation the process in obtaining clear and definite requirements for the Chargemaster to be capable of being installed was Very Poor - Hence the mid-range final score”

Helpful Report

Posted 5 years ago

“Please with product that has been installed. However installation was delayed due to new product availability. And I still haven't received any operating instructions for my unit (even though I have chased).”

Helpful Report

Posted 5 years ago

“Brilliantly good”

Helpful Report

Posted 5 years ago

“Left dust for us to clean up and didn’t fit part into ground so trip hazard and didn’t give us help to order charge leads when we told them we are OAP ‘s and struggle with internet orders we were disappointed with some of the service given”

Helpful Report

Posted 5 years ago

“Installation was fine.but I mailed a query several days ago any no response. Not impressed.”

Helpful Report

Posted 5 years ago

“Does not work well with the Renault Zoe”

Helpful Report

Posted 5 years ago

“The original installation date was missed but a card was issued to give us free top-ups but the nearest available point was eleven miles away, better than nothing. The charge point is working with only minor hiccups on my first couple of charges”

Helpful Report

Posted 5 years ago

“I’m giving it a 3 stars which is a real shame as the product itself works OK and the technician installing the equipment was professional and helpful - I would’ve given him 5 stars! However trying to purchase and organize the installation was a real pain. I had to ask 3 times for a quote to be sent and threatened to withdraw the application until they got their act together. The mobile app also needs improvement.”

Helpful Report

Posted 5 years ago

“Didnt stick to there promises”

Helpful Report

Posted 5 years ago

“The charger itself works well without issue but i've not seen any charging data appear when i log on to the website”

Helpful Report

Posted 5 years ago

“BP Chargemaster fitted a charge point at my house which failed after 1 hours use. These things happen, the fitting was efficient, and the subsequent replacement was efficient once it occurred but tit was a major task to get information out of BP Chargemaster scheduling team who would never ring back or email after being told they would and I had to contact them on many occasions to chase the issue up over a three week period. Summary on site work great, follow up issue in the office very poor.”

Helpful Report

Posted 5 years ago

“it took a long time to get done.”

Helpful Report

Posted 5 years ago

“Installation was done without problems. It pays to be prepared. The analytical Software is very poor, I expected better, not worth the £100.00 extra. Overall I am happy.”

Helpful Report

Posted 5 years ago

“BP Chargemaster need to keep up to date with any changes to paperwork etc. e,g, change to Registration document.”

Helpful Report

Posted 5 years ago

“Whole process took far too long . When I phoned I was never able to speak to my sales adviser and no one else would deal with my enquiries, despite the fact that they could all see the details on the system.”

Helpful Report

Posted 6 years ago

“Organising this installation was very problematic and took over three months. The staff arranging the installation do not appear to understand the technical constraints. I also had problems with my calls not being returned. The installer was brilliant.”

Helpful Report

Posted 6 years ago

“No problem once we arrive at the installation date and the installation, but getting there is a nightmare !!!”

Helpful Report

Posted 6 years ago

“I now have my charger installed and are very happy with it and the install. The only issue I feel I had was the time it took to get to that point. BP Chargemaster understandably are very busy but for every call I made I could never get through and for every email I wrote I didn't receive and answer for for at least 4- 5 days and some times more than a week. This was frustrating and needs attention.”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews