bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My gripe with Polar Instant is that we don't have access to Rapidcharge points. Or used not to. I don't often need to charge on the go, and when I found myself unable to use a Rapidcharge I was connected for free, so no gripe there. But I hope this has been sorted and I'll be able to Rapidcharge whatever account I'm on.”

Helpful Report

Posted 6 years ago

“My application was quite complicated because of the set up of my property, therefore it went on for quite some time. However, I think I had 3 appointments booked in, and then later cancelled when it was realised some paperwork no-one had ever mentioned to me was missing, this was frustrating, as I'd have booked the time off work & let my neighbours know, only for it to be cancelled last minute. I was also asked for the same paperwork several times, this happened again last week, even though my installation took place 2 months ago now.”

Helpful Report

Posted 6 years ago

“The installation was good but the process was more time consuming than I felt it needed to be with the provision of multiple photos in advance, etc.”

Helpful Report

Posted 6 years ago

“Electrician on site was good. Communication with main office was poor, emails not acknowledged, slow response and information asked for which had been previously supplied.”

Helpful Report

Posted 6 years ago

“I bought my plug-in hybrid car in August and external charge point finally fitted on 30 Nov 18 after long delay waiting to get an isolation switch fitted by electricity provider. It would have been so much easier if Chargemaster could send someone round to assess the requirement at the start of the process. Instead, lots of photographs of fuseboxes, switches and locations sent, which resulted in confusion and conflicting advice. Handed from one contact to another, duplicate requests for forms or photos, requests for information already sent and then the additional cost and long wait for an isolation switch, which proved not to be necessary when the installer finally arrived. Why the fitting of a fairly simple external chargepoint (when Govt subsidised) is so complex and expensive is beyond me. Actual fitting was straightforward and the cable I ordered arrived quickly.”

Helpful Report

Posted 6 years ago

“Took ages to sort all the paper wok out and kept getting something else to fill in or get from work or electricity supplier. Once this was all done though charger was fitted by a really nice guy with in a week.”

Helpful Report

Posted 6 years ago

“The process of getting the main fuse upgraded was frustratingly long. It could have been clearer who had to do it (ie electricity *supplier*, UKPower, not the company that bills me the electricity *payments*).”

Helpful Report

Posted 6 years ago

“I was offered an earlier installation by Chargemaster for a Sunday. I accepted this as it was agreed verbally that this would be an afternoon installation. When this was finally confirmed the email said installation would be between 8am and 12pm. Not what I'd agreed. I couldn't get it changed as the office had closed and it was a Friday evening before I saw the email. This was frustrating. However not as frustrating as getting up early on a Sunday, waiting for the engineer to contact me and getting nothing. When it'd gone past 12 and I hadn't heard anything I tried contacting Chargemaster. Sadly as it was Sunday, not one was there to take my call. I complained by email and first thing Monday morning I received a call to say the engineer didn't turn up because a system error meant they didn't get the job. The person I spoke to had no sympathy that I'd wasted my Sunday waiting for no one to turn up. He rearranged the visit. When the engineer did turn up, he was excellent. Really friendly and very helpful. He also managed to install the charging point exactly where I wanted it to go and with minimum disruption. Top marks to the engineer. If you're having a charging point installed, avoid a last minute change to your installation date. Especially if you're offered one at the weekend. This should've been a "very good" experience, but because you can't speak to anyone from Chargemaster at the weekend and the call centre person seemed to have no sympathy for me wasting a da, this only gets "acceptable"”

Helpful Report

Posted 6 years ago

“Generally OK but survey didn’t correctly identify limitations of install. Fortunately found a work around on the day of install so got there in the end.”

Helpful Report

Posted 6 years ago

“not a tidy installation”

Helpful Report

Posted 6 years ago

“Basically OK but caused damage and didn’t explain well”

Helpful Report

Posted 6 years ago

“Once everything was in place, Chargemaster was quick and efficient to install the actual charging unit. However, I would expect the company to sort everything including any modifications to the current setup at home (e.g. installation of an isolation switch etc)... This would be much more attractive and efficient from the customer perspective...”

Helpful Report

Posted 6 years ago

“Although telephone service very good and work carried out good . Report from first engineer was lost so we had a long wait while report found before install. Survey engineer said electrics in house fine we just needed a surge adapter. Fitting engineer said our electrics not good and we needed new fuse boards and £500 work by our electrical provider. Just the contrasting opinions but the two Chargemaster engineers the problem although everyone very helpful.”

Helpful Report

Posted 6 years ago

“The engineer had never installed the particular BMW system I ordered. Although the guy was really efficient and installed everything properly. He didn’t have the knowledge to instruct me on the operation as expected. It was less than I expected. I tried to get some help from your support desk and they also didn’t know how the system worked and had to read the manual. I can do that myself. The experience has been less the expected and well blow par for BMW.”

Helpful Report

Posted 6 years ago

“the organisation to get the fitting agreed was dreadful - every time i provided information there was demand for more - took over 2 months to resolve. That said the fitter was excellent and i was delighted with the installation.”

Helpful Report

Posted 6 years ago

“Pleasant enough people to deal with, but the whole process was rather painful, not helped by the excessive government red tape and paperwork. Biggest annoyance was that I ordered a BMW system to make use of my 3 phase into the house after much discussion and several photographs of the fuse board in the house. Firstly, Chargemaster didn't bother to mention that the BMW wallbox would be delivered to the house separate to the arrival of the installer - so we had to make special arrangements on the day to receive it. Then, when the installer arrived, he took one look at my fuse board and said that it did have 3 phase, but wouldn't work with the BMW system as a critical item was missing - which could've been easily spotted by Chargemaster - why send several pictures, then not check them for compatability? So I had 3 choices, cancel the install and fit the missing electrical parts and rearrange, fit the BMW box and not get use of the full capability, or fit a Chargemaster box that the installer had in his van! In the end, the installer made a good job, but I'm still trying to sort the paperwork regarding rejecting the BMW box and swopping to a Chargemaster box.”

Helpful Report

Posted 6 years ago

“i had one of the 7kva socketed units fitted. The service from Chargemaster PLC was great, and the installation was done very neatly. So full marks for that. The disappointing thing s the charging unit itself - it charges the car, but there is no indication whether charging is complete, and the functionality of the website that shows the charging data is disappointing without an option to download useage stats.”

Helpful Report

Posted 6 years ago

“Not the best but I’m sure not the worst”

Helpful Report

Posted 6 years ago

“Very good understanding of the electrical needs for a home charger Installation engineer excellent Real problem is lack of joined up policy As completely new to an electric hybrid I needed more help with- 1/ Selection of which charger Yes 7.5 KV needed but with or without cable? What is the use of a locking unit if it does not lock the cable into the unit? 2/ What is the use of a charger if on day of installation I have to go out & buy a cable from local Range Rover dealer As when asking Chargemaster it would take 2 days for delivery & installation engineer could not bring one 3/ Are Chargemaster part of Polar Instant or Polar Plus? Chargemaster told me to sign up for Polar Instant day before vehicle arrived Did so putting £20 credit on Nobody suggested I would need a charge cable or that in fact might need Polar Plus Card So first trip to charge point no card or cable Signed up to Polar Plus but then another 2-3 days (5 days post car collection) the card arrived After installing home charge point told I could sign up to Polar Plus at special rate but had already done so In conclusion make sure on initial call client signed up to a charge card of their choice & have the requisite card & cables The steep learning curve needs levelling & your company should help more Electric/ Hybrid cars may be the future but more help from the charger companies are needed to open the door to the future”

Helpful Report

Posted 6 years ago

“Installation engineer was excellent. But, telephone advice was rubbish.”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews