bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The degree to which they demanded not only proof that I own my property but also made me pay for Land registry documents illustrating the boundary of my land because my garden is to the side and we are working on my home left a sour taste. The installation itself though was excellent and I would have rated the service with the full five stars if based on the service of the engineer alone.”

Helpful Report

Posted 6 years ago

Hi Lorna, Many thanks for your feedback. Due to the installation being heavily funded by a Government grant, we are obligated to obtain various pieces of information like confirmation of ownership if there are detached garages. This is to ensure that the grant is approved. We are pleased that the installation went successfully.

Posted 6 years ago

“A lot of faffing about emails back and fourth could be simplified alot more.”

Helpful Report

Posted 6 years ago

“Both the survey and instalation went well and both electricians were very pleasant to deal with. My only issue is that they ran 4mm cable which is sufficent for a 32 amp charger, where as 6 mm cable would have been more future proof. However the whole experience has been a good one.”

Helpful Report

Posted 7 years ago

“Tended to send out General emails through the process advising on each what was needed, even though I'd provided documents. Would benefit from tailoring. Also, took a while to get installed. Why sent an email giving availability (except in Scotland) when they knew I was in Scotland? Had to chase up a response to my email advising this and asking for another date after no response for 5 days. Wasn't issued with my Polar card, had to phone and ask for it. Was told it wasn't ordered because I live in Scotland, I pointed out that 1) there are Polar units in Scotland 2) I do venture over the border on the odd occasion. Can't fault the installer, and the unit works as expected.”

Helpful Report

Posted 7 years ago

“Communication and confirmation trying to book was poor”

Helpful Report

Posted 7 years ago

“Certain aspects were excellent. Staff were always polite but the whole process of arranging a survey and then install was extremely confused and disjointed and so it took over amonth. My house electrics are not modern and this caused issues, but this should be a fairly normal occurrence. I felt I was dealing through a call centre and it was frustrating. The install itself was excellent - your guy was very good indeed”

Helpful Report

Posted 7 years ago

“Miss communication between chargemaster and dealership. Tried charging me twice for unit when it was on offer purchasing new car. Could have easily been avoided. Installation very good.”

Helpful Report

Posted 7 years ago

“Fitted cabling where we wanted around and into the house, but although a detailed drawing was submitted to Chargemaster of the construction of the house over the doorway where the cabling hole had to be drilled. It was pointed out that the drill hole would have to pass through 120mm of Hardwood timber lintel and that a wood drill would be best for this. However the operator said he had not seen our drawing or the need for a wood drill and that he did not have a wood drill long enough. Hence he had to persevere with a masonry drill burning the hole through eventually, causing burnt wood smoke and taking him an additional half an hour instead of 5 minutes.. Hence lack of understanding/communication between their operatives. This was a 2nd visit as the first the operator could not get sufficient access for fitting the secondary consumer unit and we had to make alterations to enable this to happen. However the final job overall was satisfactory and staff pleasant.”

Helpful Report

Posted 7 years ago

“I found the installation of my charging point hard work. The guys at chargemaster were always pilot and helpful and yet the customer journey was very disjointed (too many handovers), information had to be repeated/resent and I often found it difficult to understand who was responsible for what and what was expected of me.”

Helpful Report

Posted 7 years ago

“good service although bit confusing as contacted by several different people.”

Helpful Report

(Dion C.) - Posted 7 years ago

“the guy you sent to do the installation was very good. But the paperwork with head office was a horror show.”

Helpful Report

(Thom H.) - Posted 7 years ago

“Failed to clean up drill debris from hole”

Helpful Report

(Glen N.) - Posted 7 years ago

“It's working”

Helpful Report

(Dan G.) - Posted 7 years ago

“Excellent customer service Prompt service Polite”

Helpful Report

(Fiaz A.) - Posted 7 years ago

“The installation happened very quickly after all the documentation was received. It took them a while to send me the link for the sign-able documents.”

Helpful Report

(Dan S.) - Posted 7 years ago

“The install was done proffessionally. However, I was quoted based on the previous grant amount and not made aware of any deadlines for the change or the fact that I would never be able to claim the £500 grant and would be £300 based on when I applied. Chargemaster did not honour their quote or explain why I was quoted for something which I would never be able to receive. This part of the service was disappointing.”

Helpful Report

(Craig R.) - Posted 7 years ago

Hi there, Many thanks for your review. We are sorry to hear of your disappointment regarding the EST grant. Unfortunately the grant is not under Chargemaster's control and is managed by the Energy Saving Trust: http://www.energysavingtrust.org.uk/scotland/grants-loans/domestic-charge-point-funding. If you do have any queries regarding the change, please contact them directly. Many thanks

Posted 7 years ago

“We now have a charger point and it works.”

Helpful Report

(Paul W.) - Posted 7 years ago

“It was quite confused when applied charger as we had different campanies to emails me and do process is difficult for 1st time use car charger ad it is new to me. They came quickly when gave me a date do fix home charger.”

Helpful Report

(Alan R.) - Posted 7 years ago

“Disjointed communication between internal teams, duplicate requests for paperwork etc”

Helpful Report

(Alan C.) - Posted 7 years ago

“The install engineer was very helpful and friendly”

Helpful Report

(John L.) - Posted 7 years ago

bp pulse is rated 3.9 based on 4,413 reviews