bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I already had a charge point and was told I needed a new one as I had bought a newer car in the Nissan Leaf range. This was not true. The old one would have worked fine. I then have got to take my old one to the recycling centre as they did not take it away.”

Helpful Report

(Glen N.) - Posted 7 years ago

“Matt who fitted the charger was fantastic shame the first appointment was missed!! The reason given was slightly dubious!!”

Helpful Report

(Matthew H) - Posted 7 years ago

“I found the whole process confusing as to which device I needed as well as the costs. What was covered vs. not. The timescales quoted for the fit was 4 hours however the job only took just over an hour. From a time management perspective a more accurate timescale it would help manage the day. The engineer on the day was fantastic, he was efficient and tidy and explained everything in detail.”

Helpful Report

(Scott R.) - Posted 7 years ago

“The installation was perfect friendly punctual and professional but the process involving getting all the right forms filled in and sent then resent then getting different forms to send was agony”

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(Carl L.) - Posted 7 years ago

“Your installation engineer was very competent, friendly and keen to do a good job. Unfortunately, this cannot be said of the office based Team who are extremely frustrating to deal with.”

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(James W) - Posted 7 years ago

“Engineer was great but admin was useless. I had to send my photos 5x as no one seemed to communicate with anyone else.”

Helpful Report

(Paul W.) - Posted 7 years ago

“I would be happy if I had a receipt for the work done.Please could this be emailed to me”

Helpful Report

Posted 7 years ago

“The fit of my home charger was well above standard. However I did have a strange conversation with a fitter where he was trying to tell me that electric cars are cons. Way to bite the hand that feeds you”

Helpful Report

Posted 7 years ago

“Professional fitting by informative engineer. Just a shame that extra charges for essential equipment (RCBO) arise in a “free” fitting.”

Helpful Report

Posted 7 years ago

“After several calls and two home visits they did eventually install my home charger and I am very happy with it.”

Helpful Report

Posted 7 years ago

“Took 3 attempts to get charge point fitted to property. Was given incomplete information for the installation to take place. Paperwork then expired even though it was clear to Chargemaster that this would happen due to the time of the 1st installation date planned. No survey was done until 2nd installation date at which point we were told it could not go ahead. (we were not told that this was going to be a survey but an installation) I had contact with half a dozen or more different people at Chargemaster all giving incomplete or different information . The one saving grace was that when I did phone, the person I spoke to was helpful and a date was finally arranged prior to the car getting delivered. The installer was also very good, efficient and helpful.”

Helpful Report

Posted 7 years ago

“They did the job”

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Posted 7 years ago

“Engineer was very professional”

Helpful Report

Posted 7 years ago

“On time /courteous”

Helpful Report

Posted 7 years ago

“The Installation was professional and precise.”

Helpful Report

Posted 7 years ago

bp pulse is rated 3.9 based on 4,413 reviews